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Caller ID is Anonymous RRS feed

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    In my home lab, I have an AudioCodes MP114FXS/FXO connected to my home phone line. I have an OCS (Mediation and Backend servers) and Exchange 2007 SP1 running.

     

    Incoming calls from the POTS gets routed just fine to my Communicator client and if not answered, it gets sent to Exchange for vmail delivery.

     

    The only “hick-up”, is that the caller ID always shows as “anonymous”. I have Call ID enabled every where I can find in the AudioCodes gateway.

     

    Am I missing something?

     

    Thanks

     

    Tom

     

    Saturday, December 1, 2007 4:22 AM

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    Hi Tom,

     

    Try to see on the AC gateway in a trace of an inbound call if the calling line id (from) field is populated at that stage. My guess is that it is already missing at this point in the chain. If it's there you could try to trace on the mediation server.

     

    OCS and OC shouldn't display anonymous unless it is anonymous/missing from the begining. If there is a number it should display the number or do reverse number lookup on your contacts, Outlook contacts and AD.

     

    best regards

    Jens

    Monday, December 3, 2007 9:18 AM