Reinstallation of Office 2003 RRS feed

  • Question

  • My client purchased a genuine copy of Standard Office 2003 with his HP computer, but after the computer had major failure problems (not sure exactly what happened, but he genuinely can't use the old computer) wants to install the software on a pc made by a different manufacturer.


    When he tried to install the software the installation failed because the computer was not an HP computer. Any suggestions?





    Monday, November 5, 2007 4:50 PM


  • What version of Office Standard 2003 did your client purchase? Please have your client run the MGA Diagnostic test and provide us with the results. The diag results will help us formulate an answer and provide you with a resolution. Below are the directions to follow:



    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Step 2 is tell us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Thank you,


    Stephen Holm, MS

    Tuesday, November 6, 2007 12:04 AM