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Live One Care Billing RRS feed

  • Question

  • I have been charged for my Live OneCare renewal, but the Live OneCare site has not updated the renewal and is still showing me as needing to renew the account
    Saturday, June 21, 2008 5:59 PM

Answers

  • It may take a day or two for your account status to update.

     

    Saturday, June 21, 2008 6:07 PM
    Moderator

All replies

  • It may take a day or two for your account status to update.

     

    Saturday, June 21, 2008 6:07 PM
    Moderator
  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Tuesday, June 24, 2008 4:36 PM
    Moderator