locked
Can't start Software Licensing, Can't update Windows Defender, No windows update, Vista built in games don't start. RRS feed

  • Question

  • This is a Gateway laptop that came with Windows Vista Premium

     

    Trying to do a Windows Update on this Vista Home Premuim laptop. For some reason, when I click the Windows Update icon in the start menu, I get the busy icon for a few seconds and then nothing. Same for the Vista built in games (Spider Solitaire, etc.)

     

    I go to Windows Defender and do a check for updates and I get error code 0x80070426.

     

    If I go to Manage and into Services I see that Software Licensing is not started. If I try to start it I get and error 1053.

     

    Here is the results from the MS Genuine Advantage Diagnostic Tool:

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-4GB2T-VF8B6-RHMK6
    Windows Product Key Hash: yQO/kzV4c1K8I6gJ/wMp2iaB9XQ=
    Windows Product ID: 89578-OEM-7217605-47872
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {402EB536-4814-4EC4-9CFB-9E4B96E736DB}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{402EB536-4814-4EC4-9CFB-9E4B96E736DB}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RHMK6</PKey><PID>89578-OEM-7217605-47872</PID><PIDType>8</PIDType><SID>S-1-5-21-3769021601-2097382671-1269160947</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>T-Series</Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>89.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070808000000.000000+000</Date></BIOS><HWID>5B303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>55680A50BCADDD2</Val><Hash>b0kL+z7WfhsaamyX3LtkD3ocQig=</Hash><Pid>70145-745-2077705-57644</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Monday, March 17, 2008 6:00 AM

Answers

  • Hello ,

     

    You are correct, in your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the servise is stopped, Vista throws errors.

     

    If the below steps do not resolve your issue, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 and they will provide additional help in starting the service. (Make sure to tell them what we have already had you try)

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option that launches an internet browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Monday, March 17, 2008 10:31 PM