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Cannont mount backup on a Windows 2003 server RRS feed

  • Question

  • Everytime I try to restore a backup from my Windows 2003 server, it stops at 81% saying it cannot mount backup.  When I check the log files, I see the following:

    From RestoreOffProc.032409_3040.log:
    [3/24/2009 10:33:14 PM  268] Parent 1232 sequence  6161406
    [3/24/2009 10:33:14 PM  268] OPTION: -v <volume> 0 was specified
    [3/24/2009 10:33:14 PM  268] OPTION: -X <extend> 156167864 was specified
    [3/24/2009 10:33:14 PM  268] GetMountedVolumeLetter: uniqueId = \??\Volume{543b8dc9-18df-11de-b404-000bdb6aa778}\
    [3/24/2009 10:33:21 PM  268] MountedRestoreHelper::GetMountedVolumeLetter() - no volume letter discovered
    [3/24/2009 10:33:21 PM  268] MountedRestoreHelper::GetMountedVolumeLetter() - failed getting volume letter
    [3/24/2009 10:33:21 PM  268] WARN : Unable to locate the mounted volume letter - sleeping 1000ms
    [3/24/2009 10:33:22 PM  268] GetMountedVolumeLetter: uniqueId = \??\Volume{543b8dc9-18df-11de-b404-000bdb6aa778}\
    [3/24/2009 10:33:22 PM  268] MountedRestoreHelper::GetMountedVolumeLetter() - no volume letter discovered
    [3/24/2009 10:33:22 PM  268] MountedRestoreHelper::GetMountedVolumeLetter() - failed getting volume letter
    [3/24/2009 10:33:22 PM  268] WARN : Unable to locate the mounted volume letter - sleeping 1000ms
    .
    .
    [3/24/2009 10:33:31 PM  268] ERROR: Unable to locate the mounted volume letter - giving up
    [3/24/2009 10:33:31 PM  268] Returning 0


    From MountBackup.032409_1232.log:
    [3/24/2009 10:33:27 PM  e24] OnProgress: UI progress = 81%
    [3/24/2009 10:33:28 PM  e24] OnProgress: UI progress = 81%
    [3/24/2009 10:33:29 PM  e24] OnProgress: UI progress = 81%
    [3/24/2009 10:33:30 PM  e24] OnProgress: UI progress = 81%
    [3/24/2009 10:33:31 PM  e24] OnProgress: UI progress = 81%
    [3/24/2009 10:33:32 PM  d5c] ERROR: waiting for the read/write drive to appear failed at restoreoffproc.exe -v 0 -X 156167864
    [3/24/2009 10:33:32 PM  d5c] MountedRestoreHelper::UnMount() - Success with IOCTL_BACKUPREADER_DELETE_VOLUME IOCTL
    [3/24/2009 10:33:32 PM  de0] MountedRestoreHelper::GetClusterRequestFromDriver() - IoCtl returned 0x5
    [3/24/2009 10:33:32 PM  de0] Got a invalid cluster request, this is okay
    [3/24/2009 10:33:32 PM  de0] MountedRestoreHelper::GetClusterRequestFromDriver() - returned 0x3EE
    [3/24/2009 10:33:32 PM  de0] RestoreHelper::T_ClusterThread - an error occurred (22), closing up the driver
    [3/24/2009 10:33:32 PM  de0] Total cluster reads=683, writes=14, errors=0.
    [3/24/2009 10:33:32 PM  d5c] Exiting thread...
    [3/24/2009 10:33:32 PM  e24] OnProgress: UI progress = 81%
    [3/24/2009 10:33:32 PM  e24] ERROR: RestoreHelper::Unable to mount drive. Error 10
    [3/24/2009 10:33:36 PM  d5c] Driver uninstalled successfully


    It doesn't matter what backup files I try to open (including backups from other machines).  I thought this might get fixed with PP2.  That installed tonight and I rebooted the WHS.  When it came back, it updated the connector.  When I tried again after the PP2 installation and connector upgrade, I get the same results. 

    I also installed the toolkit and ran it in advanced mode and all tests were successful.  Not sure what else to check.  Any ideas?

    Wednesday, March 25, 2009 4:11 AM

Answers

  • Windows Server 2003 is not a supported Windows Home Server client.  One of the defaults which can get in the way of restore is automatic mounting of new volumes.  You may be able to get this to work if you change the default behavior from a command prompt on the Windows Server 2003 machine:

        C:\> mountvol /E

    /D - Disables automatic mounting of new volumes.
    /E - Re-enables automatic mounting of new volumes.

    /D is the default on Windows Server 2003, while all other editions of Windows default to /E.
    • Marked as answer by TheBigDog Thursday, March 26, 2009 3:10 AM
    Thursday, March 26, 2009 1:39 AM

All replies

  • TheBigDog said:

    Everytime I try to restore a backup from my Windows 2003 server, it stops at 81% saying it cannot mount backup.  When I check the log files, I see the following:

    From RestoreOffProc.032409_3040.log:
    [3/24/2009 10:33:14 PM  268] Parent 1232 sequence  6161406
    [3/24/2009 10:33:14 PM  268] OPTION: -v <volume> 0 was specified
    [3/24/2009 10:33:14 PM  268] OPTION: -X <extend> 156167864 was specified
    [3/24/2009 10:33:14 PM  268] GetMountedVolumeLetter: uniqueId = \??\Volume{543b8dc9-18df-11de-b404-000bdb6aa778}\
    [3/24/2009 10:33:21 PM  268] MountedRestoreHelper::GetMountedVolumeLetter() - no volume letter discovered
    [3/24/2009 10:33:21 PM  268] MountedRestoreHelper::GetMountedVolumeLetter() - failed getting volume letter
    [3/24/2009 10:33:21 PM  268] WARN : Unable to locate the mounted volume letter - sleeping 1000ms
    [3/24/2009 10:33:22 PM  268] GetMountedVolumeLetter: uniqueId = \??\Volume{543b8dc9-18df-11de-b404-000bdb6aa778}\
    [3/24/2009 10:33:22 PM  268] MountedRestoreHelper::GetMountedVolumeLetter() - no volume letter discovered
    [3/24/2009 10:33:22 PM  268] MountedRestoreHelper::GetMountedVolumeLetter() - failed getting volume letter
    [3/24/2009 10:33:22 PM  268] WARN : Unable to locate the mounted volume letter - sleeping 1000ms
    .
    .
    [3/24/2009 10:33:31 PM  268] ERROR: Unable to locate the mounted volume letter - giving up
    [3/24/2009 10:33:31 PM  268] Returning 0


    From MountBackup.032409_1232.log:
    [3/24/2009 10:33:27 PM  e24] OnProgress: UI progress = 81%
    [3/24/2009 10:33:28 PM  e24] OnProgress: UI progress = 81%
    [3/24/2009 10:33:29 PM  e24] OnProgress: UI progress = 81%
    [3/24/2009 10:33:30 PM  e24] OnProgress: UI progress = 81%
    [3/24/2009 10:33:31 PM  e24] OnProgress: UI progress = 81%
    [3/24/2009 10:33:32 PM  d5c] ERROR: waiting for the read/write drive to appear failed at restoreoffproc.exe -v 0 -X 156167864
    [3/24/2009 10:33:32 PM  d5c] MountedRestoreHelper::UnMount() - Success with IOCTL_BACKUPREADER_DELETE_VOLUME IOCTL
    [3/24/2009 10:33:32 PM  de0] MountedRestoreHelper::GetClusterRequestFromDriver() - IoCtl returned 0x5
    [3/24/2009 10:33:32 PM  de0] Got a invalid cluster request, this is okay
    [3/24/2009 10:33:32 PM  de0] MountedRestoreHelper::GetClusterRequestFromDriver() - returned 0x3EE
    [3/24/2009 10:33:32 PM  de0] RestoreHelper::T_ClusterThread - an error occurred (22), closing up the driver
    [3/24/2009 10:33:32 PM  de0] Total cluster reads=683, writes=14, errors=0.
    [3/24/2009 10:33:32 PM  d5c] Exiting thread...
    [3/24/2009 10:33:32 PM  e24] OnProgress: UI progress = 81%
    [3/24/2009 10:33:32 PM  e24] ERROR: RestoreHelper::Unable to mount drive. Error 10
    [3/24/2009 10:33:36 PM  d5c] Driver uninstalled successfully


    It doesn't matter what backup files I try to open (including backups from other machines).  I thought this might get fixed with PP2.  That installed tonight and I rebooted the WHS.  When it came back, it updated the connector.  When I tried again after the PP2 installation and connector upgrade, I get the same results. 

    I also installed the toolkit and ran it in advanced mode and all tests were successful.  Not sure what else to check.  Any ideas?



    Have you previously submitted a bug for this?
    Lara Jones [MSFT] | Program Manager
    Community Support and Beta | Windows Home Server Team
    Windows Home Server Team Blog
    Connect Windows Home Server
    Windows Home Server
    Wednesday, March 25, 2009 4:26 AM
    Moderator
  • Hi,
    does it work, if you try to restore from another machine?
    Best greetings from Germany
    Olaf
    Wednesday, March 25, 2009 7:31 AM
    Moderator
  • Yes, I can open the same back ups from other machines on my network, just not from my Windows 2003 box.  I have not previously opened a bug for this issue.  Where would I submit the bug to?
    Wednesday, March 25, 2009 1:02 PM
  • TheBigDog said:

    Yes, I can open the same back ups from other machines on my network, just not from my Windows 2003 box.  I have not previously opened a bug for this issue.  Where would I submit the bug to?



    Please check the pinned thread on top of this forum for information about how and where report bugs.
    Best greetings from Germany
    Olaf
    Wednesday, March 25, 2009 2:14 PM
    Moderator
  • Windows Server 2003 is not a supported Windows Home Server client.  One of the defaults which can get in the way of restore is automatic mounting of new volumes.  You may be able to get this to work if you change the default behavior from a command prompt on the Windows Server 2003 machine:

        C:\> mountvol /E

    /D - Disables automatic mounting of new volumes.
    /E - Re-enables automatic mounting of new volumes.

    /D is the default on Windows Server 2003, while all other editions of Windows default to /E.
    • Marked as answer by TheBigDog Thursday, March 26, 2009 3:10 AM
    Thursday, March 26, 2009 1:39 AM
  • Thanks msliger....That did it!  I appreciate your help!
    Thursday, March 26, 2009 3:11 AM
  • I have the exact same issues in a workgroup. any Server 2003 machines will stop at 81% and cannot mount the backup. however the mountvol /E cmd does not help on any of these.

    is there any followup to this? is there another method to re-enable auto mounting of volumes?


    Jae
    Wednesday, April 28, 2010 4:22 PM