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activation after renewal RRS feed

  • Question

  • My credit was billed on July 5, 2007 for a onecare renewal.  I am still trying to activate that renewal.  Any suggestions?  Oh, my credit card had expired but somehow Microsoft must have continued to enter new expiration dates until the new one was found and billed me for something I really did not want or order.

    Mrpixel
    Sunday, December 16, 2007 4:52 AM

Answers

  •  mrpixel wrote:
    My credit was billed on July 5, 2007 for a onecare renewal.  I am still trying to activate that renewal.  Any suggestions?  Oh, my credit card had expired but somehow Microsoft must have continued to enter new expiration dates until the new one was found and billed me for something I really did not want or order.

    Mrpixel

     

    Sign in at http://billing.microsoft.com to confirm the status of your subscription. I am pretty sure that the billing system does not make up expiration dates to find one that works. What is more likely is that your credit card company honored the purchase despite the incorrect expiration date.

     

    In any event, if your subscription is active, you need to activate using that LiveID.

     

    If you need assistance, contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Monday, December 17, 2007 4:34 PM
    Moderator

All replies

  • i bought a new subscription from a store and I cant activate it. the website is not helpful got knows whats the problem

     

    Sunday, December 16, 2007 7:03 AM
  •  mrpixel wrote:
    My credit was billed on July 5, 2007 for a onecare renewal.  I am still trying to activate that renewal.  Any suggestions?  Oh, my credit card had expired but somehow Microsoft must have continued to enter new expiration dates until the new one was found and billed me for something I really did not want or order.

    Mrpixel

     

    Sign in at http://billing.microsoft.com to confirm the status of your subscription. I am pretty sure that the billing system does not make up expiration dates to find one that works. What is more likely is that your credit card company honored the purchase despite the incorrect expiration date.

     

    In any event, if your subscription is active, you need to activate using that LiveID.

     

    If you need assistance, contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Monday, December 17, 2007 4:34 PM
    Moderator
  •  Ranjeeb wrote:
    i bought a new subscription from a store and I cant activate it. the website is not helpful got knows whats the problem

     

    I assume that you mean that you have a subscription that is expiring or is about to expire and that you picked up a retail copy to perform the renewal with the product key from the retail package.

     

    If your subscription has not expired, go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a token which is the retail product key.

    Enter the 25 character key and proceed.

    Once you have completed this, OneCare will update the subscription status the next time it communicates with the server.

     

    If your subscription has expired, uninstall the current copy and install the new copy from http://onecare.live.com and activate with your LiveID and retail product key.

     

    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Monday, December 17, 2007 4:35 PM
    Moderator