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Malware service not starting - unsupported format not recognizable by One Care RRS feed

  • Question

  • I have been receiving a message the past few days while my One Care status is Red stating that my Malware service is not of a supported version.  The One Care firewall service also does not start automatically.  When I manually start both, my status is still yellow, red and after a few minutes the Malware service stops again.

    I have tried to run a full system scan for viruses, but that keeps crapping out.  I have also defragged my hard drive and checked One Care for all updates.  I am up to date of all versions.

    I have a Sony VAIO with dual 2.4 ghz processors, 4 gig ram, and 80 gig hard drive.  Nothing else is installed on the laptop (ie. other firewall or antivirus software that could result in a conflict)

    Please advise.

    Tuesday, July 21, 2009 11:13 AM

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