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RE: Subscription Error

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To anyone who can help:

I am currently trying to install another liveonecare app onto another pc of mine and ran into a subscription error. Error Code: 80048862, allerting me that signing in was unsuccessful and/or my internet is down.

I believe this error came about after I attempted to sign in three times with the wrong password.

My solution? Btw, I did fully reinstall and the issue has not changed.

Wednesday, November 5, 2008 4:12 PM

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Try the following:

Make Internet Explorer the default web browser if it is not already.

Open IE7, go to Tools/Internet Options/Advanced. Click the Rest button to reset to default settings.

Close IE.

Try to activate OneCare.

If that doesn't work:

See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

And, finally, you can contact support:

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

This isn't a password issue, but is typically caused by incorrect IE settings or conflicting security software messing with the network traffic to the Internet.

-steve

Wednesday, November 5, 2008 5:46 PM

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