Answered by:
Windows 7 build 7601 this copy of windows is not genuine, about 6 months after buying the laptop

Question
-
My laptop deicided today my windows is not genuine baring in mind i have had this laptop with no issue of this for the past 6 months or so. I logged in and the screen was black with just writing in the bottom right corner saying it wasn't genuine. I have no idea how to fix it. I bought my laptop brand new from PC world and never had this problem before and i don't know how to fix it. I tried system restore which didn't work either. Please help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XFQDR-PJ794-8447M
Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
Windows Product ID: 00359-OEM-8992687-00304
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D4E0418D-E589-4D1F-A9F1-91F274C5E186}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4E0418D-E589-4D1F-A9F1-91F274C5E186}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-1676199993-2272250133-3847445118</SID><SYSTEM><Manufacturer>Advent </Manufacturer><Model>Monza </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.22 </Version><SMBIOSVersion major="2" minor="6"/><Date>20110614000000.000000+000</Date></BIOS><HWID>54C13307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:19:2012 03:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GE+MaxHVL4S0IZDqLdw0IjSRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DSGLTD APIC1817
FACP DSGLTD FACP1817
HPET DSGLTD OEMHPET
MCFG DSGLTD OEMMCFG
SLIC DSGLTD DSGWIND7
OEMB DSGLTD OEMB1817
GSCI DSGLTD GMCHSCI
SSDT PmRef CpuPm
Friday, July 13, 2012 5:43 PM
Answers
-
The initial MGADiag report showed the following problems...
Validation Code: 50
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012Atempting validation resulted in the addition of
Cached Online Validation Code: N/A, hr = 0xc004f012
and
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F022
HealthStatus: 0x0000000000000000Forensics showed that the backup copy of the required sppobjs.dll file and associated .xml file (and their containing folder) in the winxsx folder were damaged.
After downloading a clean copy of the relevant folder,
The following commands were executed...
TAKEOWN /F C:\Windows\winsxs /A COPY %userprofile%\Desktop\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b C:\Windows\winsxs TAKEOWN /F C:\windows\system32\sppobjs.dll /A REN C:\windows\system32\sppobjs.dll sppobjs.dll.old SFC /SCANFILE=C:\windows\system32\sppobjs.dll
followed by rebuilding the Licensing Store in the normal way.
The resulting MGADiag report was normal.
Validation confirmed that the system was now in a nominal state.
The only remaining job was to reset the Owner on the Winsxs folder, by manually changing it using the GUI.Thanks to 'blackcurrant' for being a willing guinea-pig! :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Sunday, July 15, 2012 8:34 PM
- Edited by Noel D PatonModerator Sunday, July 15, 2012 8:39 PM formatting - code box to remove wrap
- Marked as answer by Noel D PatonModerator Friday, July 27, 2012 11:58 AM
Sunday, July 15, 2012 8:34 PMModerator
All replies
-
Please first try recreating the Licensing Store.
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's caseReboot and Post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, July 13, 2012 9:04 PMModerator -
Please first try recreating the Licensing Store.
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's caseReboot and Post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Hi thanks for the reply i did the above but a little white box appeared saying windows must be restored with a red cross on it. An unauthorized change was made to windows. You must reinstall or restore windows system files to activate. Then it has two clickable links for help underneath saying How do i reinstall windows? and What is system restore?
Friday, July 13, 2012 9:37 PM -
System Restore is a method of 'turning the clock back' to a previous time in your Windows installation - undoing possible errors created with by the user or by bad programs. To find out more, click on the Start button, and in the Search box, type 'System Restore' and hit the Enter key.
It's possible that your problem is caused by malware - what is your current Anti-Virus software, and what was pre-installed when you received the machine (have you always kept it up-to date, or did you allow any trial subscription to lapse?)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, July 13, 2012 9:47 PMModerator -
System Restore is a method of 'turning the clock back' to a previous time in your Windows installation - undoing possible errors created with by the user or by bad programs. To find out more, click on the Start button, and in the Search box, type 'System Restore' and hit the Enter key.
It's possible that your problem is caused by malware - what is your current Anti-Virus software, and what was pre-installed when you received the machine (have you always kept it up-to date, or did you allow any trial subscription to lapse?)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, July 13, 2012 11:01 PM -
One thing i just thought of, about 2/3 days ago an update for norton appeared and i installed it and norton itself looked different like it had upgraded/updated, i am not sure if this could be the problem? It is the only thing i can think of that changed in the last 2/3 days to make my laptop go like this.Friday, July 13, 2012 11:02 PM
-
When you first installed Norton, did you remove the proginal manufacturer's install of whatever AV they had installed a trial version of?
If not, please do so now, and then run that AV manufacturer's removal tool.
Certainly, I have known self-upgrades of Norton cause major headaches - it would probably be a good idea to eliminate this problem by uninstalling it, and running the Norton Removal Tool, and then reinstalling Norton - follow the appropriate guidelines here....
Please download and install Malwarebytes Anti-malware (free version) www.malwarebytes.org and update it, and run a full scan (DO NOT enable the Real-Time protection option!) in your main account, and Quick scans in any other user accounts.
Delete everything it finds
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, July 14, 2012 9:36 AMModerator -
When you first installed Norton, did you remove the proginal manufacturer's install of whatever AV they had installed a trial version of?
If not, please do so now, and then run that AV manufacturer's removal tool.
Certainly, I have known self-upgrades of Norton cause major headaches - it would probably be a good idea to eliminate this problem by uninstalling it, and running the Norton Removal Tool, and then reinstalling Norton - follow the appropriate guidelines here....
Please download and install Malwarebytes Anti-malware (free version) www.malwarebytes.org and update it, and run a full scan (DO NOT enable the Real-Time protection option!) in your main account, and Quick scans in any other user accounts.
Delete everything it finds
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, July 14, 2012 3:18 PM -
Please post a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, July 14, 2012 3:36 PMModerator -
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XFQDR-PJ794-8447M
Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
Windows Product ID: 00359-OEM-8992687-00304
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D4E0418D-E589-4D1F-A9F1-91F274C5E186}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4E0418D-E589-4D1F-A9F1-91F274C5E186}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-1676199993-2272250133-3847445118</SID><SYSTEM><Manufacturer>Advent </Manufacturer><Model>Monza </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.22 </Version><SMBIOSVersion major="2" minor="6"/><Date>20110614000000.000000+000</Date></BIOS><HWID>54C13307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F022
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:14:2012 12:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GE+MaxHVL4S0IZDqLdw0IjSRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DSGLTD APIC1817
FACP DSGLTD FACP1817
HPET DSGLTD OEMHPET
MCFG DSGLTD OEMMCFG
SLIC DSGLTD DSGWIND7
OEMB DSGLTD OEMB1817
GSCI DSGLTD GMCHSCI
SSDT PmRef CpuPm
Saturday, July 14, 2012 4:02 PM -
please run the following commands in a COmmand Prompt window...
DIR C:\Windows\System32\7B*.* /AH
DIR C:\Windows\System32\7B*.* /AR
DIR C:\Windows\System32\ /AR
copy and paste the results to your reply.
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, July 14, 2012 4:27 PMModerator -
please run the following commands in a COmmand Prompt window...
DIR C:\Windows\System32\7B*.* /AH
DIR C:\Windows\System32\7B*.* /AR
DIR C:\Windows\System32\ /AR
copy and paste the results to your reply.
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
thank you :) here is what I got
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>DIR C:\Windows\System32\7B*.* /AH
Volume in drive C is Windows
Volume Serial Number is B641-AE8A
Directory of C:\Windows\System32
14/07/2012 16:59 27,744 7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7
483456-A289-439d-8115-601632D005A0
14/07/2012 16:59 27,744 7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7
483456-A289-439d-8115-601632D005A0
2 File(s) 55,488 bytes
0 Dir(s) 234,648,498,176 bytes free
C:\Windows\system32>
C:\Windows\system32>DIR C:\Windows\System32\7B*.* /AR
Volume in drive C is Windows
Volume Serial Number is B641-AE8A
Directory of C:\Windows\System32
File Not Found
C:\Windows\system32>
C:\Windows\system32>DIR C:\Windows\System32\ /AR
Volume in drive C is Windows
Volume Serial Number is B641-AE8A
Directory of C:\Windows\System32
File Not Found
C:\Windows\system32>Saturday, July 14, 2012 4:47 PM -
Well that eliminates the easy fix :(
please run the following commands and post the results...
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform\Plugins\Modules\c42d83ff-5958-4af4-a0dd-ba02fed39662" /s DIR C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b DIR C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7600.16385_none_1f05c4e4a00e66f1
Note that there are only three commands there - copy and paste the results to your replay.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, July 14, 2012 5:06 PMModerator -
like this?
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\SoftwareProtectionPlatform\Plugins\Modules\c42d83ff-5958-4af4-a0d
d-ba02fed39662" /s
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtecti
onPlatform\Plugins\Modules\c42d83ff-5958-4af4-a0dd-ba02fed39662
ManifestFile REG_SZ %windir%\system32\spp\plugin-manifests-signed\sppo
bjs-spp-plugin-manifest-signed.xrm-ms
PluginFile REG_SZ %windir%\system32\sppobjs.dll
C:\Windows\system32>DIR C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugi
n-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b
Volume in drive C is Windows
Volume Serial Number is B641-AE8A
Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_3
1bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b
21/11/2010 04:24 <DIR> .
21/11/2010 04:24 <DIR> ..
21/11/2010 04:24 11,758 sppobjs-spp-plugin-manifest-signed.xrm-ms
21/11/2010 04:24 1,082,880 sppobjs.dll
2 File(s) 1,094,638 bytes
2 Dir(s) 234,644,078,592 bytes free
C:\Windows\system32>DIR C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugi
n-common_31bf3856ad364e35_6.1.7600.16385_none_1f05c4e4a00e66f1
Volume in drive C is Windows
Volume Serial Number is B641-AE8A
Directory of C:\Windows\winsxs
File Not Found
C:\Windows\system32>Saturday, July 14, 2012 5:14 PM -
VERY interesting!
OK - please download the file amd64_-s..y-spp.zip from my Skydrive - save it to your desktop.
right-click on the file and click Extract All, and extract to C:\Windows\winsxs (let me know if you get an error message - there are ways around it!)
reboot, and run an MGADiag report - post the results.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, July 14, 2012 5:30 PMModerator -
VERY interesting!
OK - please download the file amd64_-s..y-spp.zip from my Skydrive - save it to your desktop.
right-click on the file and click Extract All, and extract to C:\Windows\winsxs (let me know if you get an error message - there are ways around it!)
reboot, and run an MGADiag report - post the results.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, July 14, 2012 5:39 PM -
I was afraid that would happen.
try this
Open an elevated Command Prompt, and run the following commands..
TAKEOWN /F C:\Windows\winsxs /A
COPY %userprofile%\Desktop\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b C:\Windows\winsxs
then reboot and run another MGADiag report, and the following commands
ICACLS C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b /T
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Edited by Noel D PatonModerator Saturday, July 14, 2012 6:04 PM forgot the reboot!
Saturday, July 14, 2012 6:03 PMModerator -
new report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XFQDR-PJ794-8447M
Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
Windows Product ID: 00359-OEM-8992687-00304
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D4E0418D-E589-4D1F-A9F1-91F274C5E186}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4E0418D-E589-4D1F-A9F1-91F274C5E186}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-1676199993-2272250133-3847445118</SID><SYSTEM><Manufacturer>Advent </Manufacturer><Model>Monza </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.22 </Version><SMBIOSVersion major="2" minor="6"/><Date>20110614000000.000000+000</Date></BIOS><HWID>54C13307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F022
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:14:2012 12:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GE+MaxHVL4S0IZDqLdw0IjSRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DSGLTD APIC1817
FACP DSGLTD FACP1817
HPET DSGLTD OEMHPET
MCFG DSGLTD OEMMCFG
SLIC DSGLTD DSGWIND7
OEMB DSGLTD OEMB1817
GSCI DSGLTD GMCHSCI
SSDT PmRef CpuPm
Also just input what you said into the command prompt and it said on the last line of it 'successfully processed 3 files; failed processing 0 files
Sunday, July 15, 2012 2:52 PM -
Sorry - please run that last command again, as I need the output to assess what changes need to be made to the permissions (the error message has now changed pretty much as expected at this point)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Edited by Noel D PatonModerator Sunday, July 15, 2012 3:05 PM
Sunday, July 15, 2012 3:03 PMModerator -
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ICACLS C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-pl
ugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b /T
C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e3
5_6.1.7601.17514_none_2136d8ac9cfcea8b NT SERVICE\TrustedInstaller:(I)(OI)(CI)(F
)
BUILTIN\Administrators:(I)(OI)(CI)(RX)
NT AUTHORITY\SYSTEM:(I)(OI)(CI)(RX)
BUILTIN\Users:(I)(OI)(CI)(RX)
C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e3
5_6.1.7601.17514_none_2136d8ac9cfcea8b\sppobjs-spp-plugin-manifest-signed.xrm-ms
NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e3
5_6.1.7601.17514_none_2136d8ac9cfcea8b\sppobjs.dll NT SERVICE\TrustedInstaller:(
F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 3 files; Failed processing 0 files
C:\Windows\system32>Sunday, July 15, 2012 3:24 PM -
Interesting - not quite the answer I was expecting!
OK , now try running the following command from an elevated command prompt.
SFC /SCANFILE=C:\Windows\system32\sppobjs.dll
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Edited by Noel D PatonModerator Sunday, July 15, 2012 3:42 PM correct command for '='
Sunday, July 15, 2012 3:31 PMModerator -
I have no idea what any of this means haha or what the problem looks like from all this text :s but you are the expert! here is what i got:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>SFC /SCANFILE C:\Windows\system32\sppobjs.dll
Microsoft (R) Windows (R) Resource Checker Version 6.0
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
Scans the integrity of all protected system files and replaces incorrect version
s with
correct Microsoft versions.
SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<file>] [/VERIFYFILE=<file>]
[/OFFWINDIR=<offline windows directory> /OFFBOOTDIR=<offline boot directory>
]
/SCANNOW Scans integrity of all protected system files and repairs files
with
problems when possible.
/VERIFYONLY Scans integrity of all protected system files. No repair operati
on is
performed.
/SCANFILE Scans integrity of the referenced file, repairs file if problems
are
identified. Specify full path <file>
/VERIFYFILE Verifies the integrity of the file with full path <file>. No re
pair
operation is performed.
/OFFBOOTDIR For offline repair specify the location of the offline boot dire
ctory
/OFFWINDIR For offline repair specify the location of the offline windows d
irectory
e.g.
sfc /SCANNOW
sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDI
R=d:\windows
sfc /VERIFYONLY
C:\Windows\system32>Sunday, July 15, 2012 3:33 PM -
Sorry - I always forget the = sign! ( CMD is very inconsitent in this need)
SFC /SCANFILE=C:\Windows\system32\sppobjs.dll
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, July 15, 2012 3:41 PMModerator -
nothing seemed to happen?
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>SFC /SCANFILE=C:\Windows\system32\sppobjs.dll
Sunday, July 15, 2012 4:34 PM -
On Sun, 15 Jul 2012 16:34:10 +0000, blackcurrant wrote:>>>nothing seemed to happen? Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>SFC /SCANFILE=C:\Windows\system32\sppobjs.dll>did you hit the Enter key to force the command?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, July 15, 2012 4:37 PMModerator -
On Sun, 15 Jul 2012 16:34:10 +0000, blackcurrant wrote:>>>nothing seemed to happen? Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>SFC /SCANFILE=C:\Windows\system32\sppobjs.dll>did you hit the Enter key to force the command?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, July 15, 2012 4:43 PM -
You should (hopefully) have got a message
'Windows resource protection found errors and corrected them' - or words to that effect.
Please run another MGADiag report, and post the results.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, July 15, 2012 4:47 PMModerator -
tried it a few times and nothing happened still, but heres the latest report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XFQDR-PJ794-8447M
Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
Windows Product ID: 00359-OEM-8992687-00304
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D4E0418D-E589-4D1F-A9F1-91F274C5E186}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4E0418D-E589-4D1F-A9F1-91F274C5E186}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-1676199993-2272250133-3847445118</SID><SYSTEM><Manufacturer>Advent </Manufacturer><Model>Monza </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.22 </Version><SMBIOSVersion major="2" minor="6"/><Date>20110614000000.000000+000</Date></BIOS><HWID>54C13307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F022
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:14:2012 12:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GE+MaxHVL4S0IZDqLdw0IjSRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DSGLTD APIC1817
FACP DSGLTD FACP1817
HPET DSGLTD OEMHPET
MCFG DSGLTD OEMMCFG
SLIC DSGLTD DSGWIND7
OEMB DSGLTD OEMB1817
GSCI DSGLTD GMCHSCI
SSDT PmRef CpuPm
Sunday, July 15, 2012 5:02 PM -
OK - reboot and run the following commands
TAKEOWN /F C:\windows\system32\sppobjs.dll /A
ICACLS C:\windows\system32\sppobjs.dll /grant Administrators:(F)
REN C:\windows\system32\sppobjs.dll sppobjs.dll.old
SFC /SCANFILE=C:\windows\system32\sppobjs.dll
ICACLS C:\windows\system32\sppobjs.dll
copy and paste the results to your reply.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, July 15, 2012 5:13 PMModerator -
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>TAKEOWN /F C:\windows\system32\sppobjs.dll /A
SUCCESS: The file (or folder): "C:\windows\system32\sppobjs.dll" now owned by th
e administrators group.
C:\Windows\system32>
C:\Windows\system32>ICACLS C:\windows\system32\sppobjs.dll /grant Administrators
:(F)
processed file: C:\windows\system32\sppobjs.dll
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>
C:\Windows\system32>REN C:\windows\system32\sppobjs.dll sppobjs.dll.old
C:\Windows\system32>
C:\Windows\system32>SFC /SCANFILE=C:\windows\system32\sppobjs.dll
Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log
C:\Windows\system32>
C:\Windows\system32>ICACLS C:\windows\system32\sppobjs.dll
C:\windows\system32\sppobjs.dll NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>Sunday, July 15, 2012 5:38 PM -
So for, so good!
please post a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, July 15, 2012 6:20 PMModerator -
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XFQDR-PJ794-8447M
Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
Windows Product ID: 00359-OEM-8992687-00304
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D4E0418D-E589-4D1F-A9F1-91F274C5E186}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4E0418D-E589-4D1F-A9F1-91F274C5E186}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-1676199993-2272250133-3847445118</SID><SYSTEM><Manufacturer>Advent </Manufacturer><Model>Monza </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.22 </Version><SMBIOSVersion major="2" minor="6"/><Date>20110614000000.000000+000</Date></BIOS><HWID>54C13307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F022
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:14:2012 12:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GE+MaxHVL4S0IZDqLdw0IjSRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DSGLTD APIC1817
FACP DSGLTD FACP1817
HPET DSGLTD OEMHPET
MCFG DSGLTD OEMMCFG
SLIC DSGLTD DSGWIND7
OEMB DSGLTD OEMB1817
GSCI DSGLTD GMCHSCI
SSDT PmRef CpuPm
Sunday, July 15, 2012 6:30 PM -
Well, at least we've cleared the File Mismatch error - now we have to try and force a license update...
Please first try recreating the Licensing Store.
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's caseReboot and Post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, July 15, 2012 7:04 PMModerator -
Well, at least we've cleared the File Mismatch error - now we have to try and force a license update...
Please first try recreating the Licensing Store.
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's caseReboot and Post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
I think it worked! it said it was successful and it seems ok again thank you so much!!! :D heres the report now:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BDXXV-Q8H2H-KF2YF
Windows Product Key Hash: F9+mnPo87ztYMNEvtZKAkgXuq7I=
Windows Product ID: 00359-OEM-9816434-95405
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D4E0418D-E589-4D1F-A9F1-91F274C5E186}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4E0418D-E589-4D1F-A9F1-91F274C5E186}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KF2YF</PKey><PID>00359-OEM-9816434-95405</PID><PIDType>8</PIDType><SID>S-1-5-21-1676199993-2272250133-3847445118</SID><SYSTEM><Manufacturer>Advent </Manufacturer><Model>Monza </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.22 </Version><SMBIOSVersion major="2" minor="6"/><Date>20110614000000.000000+000</Date></BIOS><HWID>54C13307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-164-395405-02-2057-7601.0000-1972012
Installation ID: 001990219422890261527794549424396626423303635816599154
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: KF2YF
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 15/07/2012 20:39:35
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F022
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:14:2012 12:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GE+MaxHVL4S0IZDqLdw0IjSRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DSGLTD APIC1817
FACP DSGLTD FACP1817
HPET DSGLTD OEMHPET
MCFG DSGLTD OEMMCFG
SLIC DSGLTD DSGWIND7
OEMB DSGLTD OEMB1817
GSCI DSGLTD GMCHSCI
SSDT PmRef CpuPm
Sunday, July 15, 2012 7:41 PM -
Well, b&gg&r me sideways! - that's the first time we've ever solved that error in the forums!
Well done!
Last test - please attempt validation at www.microsoft.com/genuine/validate.
Can I ask you a favour? please zip the C:\windows\system32\sppobs.dll.old file up, and upload it your SkyDrive, or other favoured filehare site, and put a link in your reply?
You should also give the system a good check over with multiple AV and anti-malware programs - this has the ring of a badly-healed infection.
Good luck - and thanks for sticking with it through thick and thin.
If you don't mind, I'll summarise the thread later in a single post, and propose that as 'the Answer'
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, July 15, 2012 7:50 PMModerator -
Yes it worked on the site it is now genuine (again!) thank you :)
I am confused about the zip folder thing though i can't seem to find it and i am not familiar with skydrive do you have a step by step guide to help me out at all?
I will do another scan for the computer too and yes do feel free to summarise and pick your reply as the answer it did work thank you so much!
Sunday, July 15, 2012 8:04 PM -
I just realised there's one more job to do before signing off on it :)
it's simply to re-assign the TrustedInstaller as the Owner of the winsxs folder.
To do this, we have to use the Windows interface, rather than the commnad prompt.
Open Windows Explorer (Computer).
Navigate to the C:\Windows folder, and find the winsxs folder - right-click on it and select Properties.
Click on the Security tab
Now click on the Advanced button, and then the Owner tab
Click on the Edit button
Click on the 'Other users or groups' button
in the box, type
NT SERVICE\TrustedInstaller
click on 'Check Names - the displayed name will change to TrustedInstaller if you got it right.
Now click OK - ONCE only!
make sure that the displayed owner in the 'Advanced Security Settings windows is now TrustedInstaller - if not, highlight that option, and click OK all the way out.
You're done!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, July 15, 2012 8:20 PMModerator -
I just realised there's one more job to do before signing off on it :)
it's simply to re-assign the TrustedInstaller as the Owner of the winsxs folder.
To do this, we have to use the Windows interface, rather than the commnad prompt.
Open Windows Explorer (Computer).
Navigate to the C:\Windows folder, and find the winsxs folder - right-click on it and select Properties.
Click on the Security tab
Now click on the Advanced button, and then the Owner tab
Click on the Edit button
Click on the 'Other users or groups' button
in the box, type
NT SERVICE\TrustedInstaller
click on 'Check Names - the displayed name will change to TrustedInstaller if you got it right.
Now click OK - ONCE only!
make sure that the displayed owner in the 'Advanced Security Settings windows is now TrustedInstaller - if not, highlight that option, and click OK all the way out.
You're done!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, July 15, 2012 8:25 PM -
Wonderful!
About the zip files - right-click on teh file, and select 'Send To..' 'Compressed file' - save it to the desktop for ease of access.
http://windows.microsoft.com/en-GB/skydrive/add-photos-files-faq
should answer most of your questions.
You've been a delight to work with - thank you.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, July 15, 2012 8:31 PMModerator -
The initial MGADiag report showed the following problems...
Validation Code: 50
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012Atempting validation resulted in the addition of
Cached Online Validation Code: N/A, hr = 0xc004f012
and
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F022
HealthStatus: 0x0000000000000000Forensics showed that the backup copy of the required sppobjs.dll file and associated .xml file (and their containing folder) in the winxsx folder were damaged.
After downloading a clean copy of the relevant folder,
The following commands were executed...
TAKEOWN /F C:\Windows\winsxs /A COPY %userprofile%\Desktop\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b C:\Windows\winsxs TAKEOWN /F C:\windows\system32\sppobjs.dll /A REN C:\windows\system32\sppobjs.dll sppobjs.dll.old SFC /SCANFILE=C:\windows\system32\sppobjs.dll
followed by rebuilding the Licensing Store in the normal way.
The resulting MGADiag report was normal.
Validation confirmed that the system was now in a nominal state.
The only remaining job was to reset the Owner on the Winsxs folder, by manually changing it using the GUI.Thanks to 'blackcurrant' for being a willing guinea-pig! :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Sunday, July 15, 2012 8:34 PM
- Edited by Noel D PatonModerator Sunday, July 15, 2012 8:39 PM formatting - code box to remove wrap
- Marked as answer by Noel D PatonModerator Friday, July 27, 2012 11:58 AM
Sunday, July 15, 2012 8:34 PMModerator -
- Edited by blackcurrant Sunday, July 15, 2012 9:06 PM
Sunday, July 15, 2012 9:04 PM -
On Sun, 15 Jul 2012 21:04:48 +0000, blackcurrant wrote:>>>https://skydrive.live.com/redir?resid=2470DB6793AA9144!107>>not sure if this is right! thanks again!It worked for me :)Thanks a lot - I'll have a play and see if I can work out what's wrongwith it.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, July 15, 2012 9:19 PMModerator