Windows 7 build 7601 this copy of windows is not genuine, about 6 months after buying the laptop

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  Please first try recreating the Licensing Store.

  Recreate the Licensing Store
  1) Click Start button.
  2) Type: CMD.exe into the 'Search programs and files' field
  3) Right-Click on CMD.exe and select Run as Administrator
  4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
  Note: the Software Protection service may not be running, this is ok.
  5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
  6) Type: rename tokens.dat tokens.bar
  7) Type: cd %windir%\system32
  8) Type: net start sppsvc
  9) Type: slui.exe
  10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
  If you are asked for your Key, use the one on the COA sticker on the machine's case

  Reboot and Post back with a new MGADiag report

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, July 13, 2012 9:04 PM

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  Please first try recreating the Licensing Store.

  Recreate the Licensing Store
  1) Click Start button.
  2) Type: CMD.exe into the 'Search programs and files' field
  3) Right-Click on CMD.exe and select Run as Administrator
  4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
  Note: the Software Protection service may not be running, this is ok.
  5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
  6) Type: rename tokens.dat tokens.bar
  7) Type: cd %windir%\system32
  8) Type: net start sppsvc
  9) Type: slui.exe
  10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
  If you are asked for your Key, use the one on the COA sticker on the machine's case

  Reboot and Post back with a new MGADiag report

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Hi thanks for the reply i did the above but a little white box appeared saying windows must be restored with a red cross on it. An unauthorized change was made to windows. You must reinstall or restore windows system files to activate. Then it has two clickable links for help underneath saying How do i reinstall windows? and What is system restore?

  Friday, July 13, 2012 9:37 PM
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  System Restore is a method of 'turning the clock back' to a previous time in your Windows installation - undoing possible errors created with by  the user or by bad programs. To find out more, click on the Start button, and in the Search box, type 'System Restore' and hit the Enter key.

  It's possible that your problem is caused by malware - what is  your current Anti-Virus software, and what was pre-installed when you received the machine (have you always kept it up-to date, or did you allow any  trial subscription to lapse?)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, July 13, 2012 9:47 PM

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  System Restore is a method of 'turning the clock back' to a previous time in your Windows installation - undoing possible errors created with by  the user or by bad programs. To find out more, click on the Start button, and in the Search box, type 'System Restore' and hit the Enter key.

  It's possible that your problem is caused by malware - what is  your current Anti-Virus software, and what was pre-installed when you received the machine (have you always kept it up-to date, or did you allow any  trial subscription to lapse?)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  I tried system restore earlier today but didn't solve my problem. I have Norton 360 which i bought with my laptop and installed it upon starting the laptop up the first time so always had that on the laptop so unsure what was preinstalled it seems so long ago now. According to my Norton 360 though I have 106 days remaining of it.

  Friday, July 13, 2012 11:01 PM
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  One thing i just thought of, about 2/3 days ago an update for norton appeared and i installed it and norton itself looked different like it had upgraded/updated, i am not sure if this could be the problem? It is the only thing i can think of that changed in the last 2/3 days to make my laptop go like this.

  Friday, July 13, 2012 11:02 PM
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  When you first installed Norton, did you remove the proginal manufacturer's install of whatever AV they had installed a trial version of?

  If not, please do so now, and then run that AV manufacturer's removal tool.

  Certainly, I have known self-upgrades of Norton  cause major headaches - it would probably be a good idea to eliminate this problem by uninstalling it, and running the Norton Removal Tool, and then reinstalling Norton - follow the appropriate guidelines here....

  https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

  Please download and install Malwarebytes Anti-malware (free version) www.malwarebytes.org and update it, and run a full scan (DO NOT enable the Real-Time protection option!) in your main account, and Quick scans in any other user accounts.

  Delete everything it finds   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, July 14, 2012 9:36 AM

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  When you first installed Norton, did you remove the proginal manufacturer's install of whatever AV they had installed a trial version of?

  If not, please do so now, and then run that AV manufacturer's removal tool.

  Certainly, I have known self-upgrades of Norton  cause major headaches - it would probably be a good idea to eliminate this problem by uninstalling it, and running the Norton Removal Tool, and then reinstalling Norton - follow the appropriate guidelines here....

  https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

  Please download and install Malwarebytes Anti-malware (free version) www.malwarebytes.org and update it, and run a full scan (DO NOT enable the Real-Time protection option!) in your main account, and Quick scans in any other user accounts.

  Delete everything it finds   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Ok uninstalled Norton 360 and installed it again, downloaded the malwarebytes and did the scan, found 1 threat and deleted it, restarted the laptop but its still saying the same thing that windows is not genuine :(

  Saturday, July 14, 2012 3:18 PM
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  Please post a new MGADiag report.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, July 14, 2012 3:36 PM

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  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-XFQDR-PJ794-8447M
  Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
  Windows Product ID: 00359-OEM-8992687-00304
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {D4E0418D-E589-4D1F-A9F1-91F274C5E186}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120503-2030
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{D4E0418D-E589-4D1F-A9F1-91F274C5E186}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-1676199993-2272250133-3847445118</SID><SYSTEM><Manufacturer>Advent                         </Manufacturer><Model>Monza                          </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.22   </Version><SMBIOSVersion major="2" minor="6"/><Date>20110614000000.000000+000</Date></BIOS><HWID>54C13307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
  Error: 0xC004F012 
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004F022
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 7:14:2012 12:14
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GE+MaxHVL4S0IZDqLdw0IjSRso=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DSGLTD APIC1817
    FACP DSGLTD FACP1817
    HPET DSGLTD OEMHPET 
    MCFG DSGLTD OEMMCFG 
    SLIC DSGLTD DSGWIND7
    OEMB DSGLTD OEMB1817
    GSCI DSGLTD GMCHSCI 
    SSDT PmRef CpuPm
  
  

  Saturday, July 14, 2012 4:02 PM
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  please run the following commands in a COmmand Prompt window...

  DIR C:\Windows\System32\7B*.* /AH

  DIR C:\Windows\System32\7B*.* /AR

  DIR C:\Windows\System32\ /AR

  copy and paste the results to your reply.

    Here are some instructions to make life easier :)
  1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 
  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 
  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, July 14, 2012 4:27 PM

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  please run the following commands in a COmmand Prompt window...

  DIR C:\Windows\System32\7B*.* /AH

  DIR C:\Windows\System32\7B*.* /AR

  DIR C:\Windows\System32\ /AR

  copy and paste the results to your reply.

    Here are some instructions to make life easier :)
  1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 
  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 
  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  thank you :) here is what I got

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>DIR C:\Windows\System32\7B*.* /AH
   Volume in drive C is Windows
   Volume Serial Number is B641-AE8A
  
   Directory of C:\Windows\System32
  
  14/07/2012  16:59            27,744 7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7
  483456-A289-439d-8115-601632D005A0
  14/07/2012  16:59            27,744 7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7
  483456-A289-439d-8115-601632D005A0
                 2 File(s)         55,488 bytes
                 0 Dir(s)  234,648,498,176 bytes free
  
  C:\Windows\system32>
  C:\Windows\system32>DIR C:\Windows\System32\7B*.* /AR
   Volume in drive C is Windows
   Volume Serial Number is B641-AE8A
  
   Directory of C:\Windows\System32
  
  File Not Found
  
  C:\Windows\system32>
  C:\Windows\system32>DIR C:\Windows\System32\ /AR
   Volume in drive C is Windows
   Volume Serial Number is B641-AE8A
  
   Directory of C:\Windows\System32
  
  File Not Found
  
  C:\Windows\system32>

  Saturday, July 14, 2012 4:47 PM
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  Well that eliminates the easy fix :(

  please run the following commands and post the results...

  REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform\Plugins\Modules\c42d83ff-5958-4af4-a0dd-ba02fed39662" /s
  DIR C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b
  DIR C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7600.16385_none_1f05c4e4a00e66f1

  Note that there are only three commands there - copy and paste the results to your replay.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, July 14, 2012 5:06 PM

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  like this?

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
  CurrentVersion\SoftwareProtectionPlatform\Plugins\Modules\c42d83ff-5958-4af4-a0d
  d-ba02fed39662" /s
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtecti
  onPlatform\Plugins\Modules\c42d83ff-5958-4af4-a0dd-ba02fed39662
      ManifestFile    REG_SZ    %windir%\system32\spp\plugin-manifests-signed\sppo
  bjs-spp-plugin-manifest-signed.xrm-ms
      PluginFile    REG_SZ    %windir%\system32\sppobjs.dll
  
  
  C:\Windows\system32>DIR C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugi
  n-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b
   Volume in drive C is Windows
   Volume Serial Number is B641-AE8A
  
   Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_3
  1bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b
  
  21/11/2010  04:24    <DIR>          .
  21/11/2010  04:24    <DIR>          ..
  21/11/2010  04:24            11,758 sppobjs-spp-plugin-manifest-signed.xrm-ms
  21/11/2010  04:24         1,082,880 sppobjs.dll
                 2 File(s)      1,094,638 bytes
                 2 Dir(s)  234,644,078,592 bytes free
  
  C:\Windows\system32>DIR C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugi
  n-common_31bf3856ad364e35_6.1.7600.16385_none_1f05c4e4a00e66f1
   Volume in drive C is Windows
   Volume Serial Number is B641-AE8A
  
   Directory of C:\Windows\winsxs
  
  File Not Found
  
  C:\Windows\system32>

  Saturday, July 14, 2012 5:14 PM
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  VERY interesting!

  OK - please download the file amd64_-s..y-spp.zip from my Skydrive - save it to your desktop.

  right-click on the file and click Extract All, and extract to C:\Windows\winsxs (let me know if you get an error message - there are ways around it!)

  reboot, and run an MGADiag report - post the results.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, July 14, 2012 5:30 PM

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  VERY interesting!

  OK - please download the file amd64_-s..y-spp.zip from my Skydrive - save it to your desktop.

  right-click on the file and click Extract All, and extract to C:\Windows\winsxs (let me know if you get an error message - there are ways around it!)

  reboot, and run an MGADiag report - post the results.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Destination folder access denied is what it says?

  Saturday, July 14, 2012 5:39 PM
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  I was afraid that would happen.

  try this

  Open an elevated Command Prompt, and run the following commands..

  TAKEOWN /F C:\Windows\winsxs /A

  COPY %userprofile%\Desktop\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b C:\Windows\winsxs

  then reboot and run another MGADiag report, and the following commands

  ICACLS C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b /T

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  
  

  • Edited by Noel D PatonModerator Saturday, July 14, 2012 6:04 PM forgot the reboot!

  Saturday, July 14, 2012 6:03 PM

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  new report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-XFQDR-PJ794-8447M
  Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
  Windows Product ID: 00359-OEM-8992687-00304
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {D4E0418D-E589-4D1F-A9F1-91F274C5E186}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120503-2030
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{D4E0418D-E589-4D1F-A9F1-91F274C5E186}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-1676199993-2272250133-3847445118</SID><SYSTEM><Manufacturer>Advent                         </Manufacturer><Model>Monza                          </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.22   </Version><SMBIOSVersion major="2" minor="6"/><Date>20110614000000.000000+000</Date></BIOS><HWID>54C13307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
  Error: 0xC004F012 
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004F022
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 7:14:2012 12:14
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GE+MaxHVL4S0IZDqLdw0IjSRso=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DSGLTD APIC1817
    FACP DSGLTD FACP1817
    HPET DSGLTD OEMHPET 
    MCFG DSGLTD OEMMCFG 
    SLIC DSGLTD DSGWIND7
    OEMB DSGLTD OEMB1817
    GSCI DSGLTD GMCHSCI 
    SSDT PmRef CpuPm
  
  

  Also just input what you said into the command prompt and it said on the last line of it 'successfully processed 3 files; failed processing 0 files

  Sunday, July 15, 2012 2:52 PM
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  Sorry - please run that last command again, as I need the output to assess what changes need to be made to the permissions (the error message has now changed pretty much as expected at this point)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  
  

  • Edited by Noel D PatonModerator Sunday, July 15, 2012 3:05 PM

  Sunday, July 15, 2012 3:03 PM

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  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>ICACLS C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-pl
  ugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b /T
  C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e3
  5_6.1.7601.17514_none_2136d8ac9cfcea8b NT SERVICE\TrustedInstaller:(I)(OI)(CI)(F
  )
  
                                         BUILTIN\Administrators:(I)(OI)(CI)(RX)
  
                                         NT AUTHORITY\SYSTEM:(I)(OI)(CI)(RX)
  
                                         BUILTIN\Users:(I)(OI)(CI)(RX)
  
  C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e3
  5_6.1.7601.17514_none_2136d8ac9cfcea8b\sppobjs-spp-plugin-manifest-signed.xrm-ms
   NT SERVICE\TrustedInstaller:(F)
  
  
   BUILTIN\Administrators:(RX)
  
  
   NT AUTHORITY\SYSTEM:(RX)
  
  
   BUILTIN\Users:(RX)
  
  C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e3
  5_6.1.7601.17514_none_2136d8ac9cfcea8b\sppobjs.dll NT SERVICE\TrustedInstaller:(
  F)
  
                                                     BUILTIN\Administrators:(RX)
  
                                                     NT AUTHORITY\SYSTEM:(RX)
  
                                                     BUILTIN\Users:(RX)
  
  Successfully processed 3 files; Failed processing 0 files
  
  C:\Windows\system32>

  Sunday, July 15, 2012 3:24 PM
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  Interesting - not quite the answer I was expecting!

  OK , now try running the following command from an elevated command prompt.

  SFC /SCANFILE=C:\Windows\system32\sppobjs.dll

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  
  
  

  • Edited by Noel D PatonModerator Sunday, July 15, 2012 3:42 PM correct command for '='

  Sunday, July 15, 2012 3:31 PM

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  I have no idea what any of this means haha or what the problem looks like from all this text :s but you are the expert! here is what i got:

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>SFC /SCANFILE C:\Windows\system32\sppobjs.dll
  
  Microsoft (R) Windows (R) Resource Checker Version 6.0
  Copyright (c) 2006 Microsoft Corporation. All rights reserved.
  
  Scans the integrity of all protected system files and replaces incorrect version
  s with
  correct Microsoft versions.
  
  SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<file>] [/VERIFYFILE=<file>]
      [/OFFWINDIR=<offline windows directory> /OFFBOOTDIR=<offline boot directory>
  ]
  
  /SCANNOW        Scans integrity of all protected system files and repairs files
  with
                  problems when possible.
  /VERIFYONLY     Scans integrity of all protected system files. No repair operati
  on is
                  performed.
  /SCANFILE       Scans integrity of the referenced file, repairs file if problems
   are
                  identified. Specify full path <file>
  /VERIFYFILE     Verifies the integrity of the file with full path <file>.  No re
  pair
                  operation is performed.
  /OFFBOOTDIR     For offline repair specify the location of the offline boot dire
  ctory
  /OFFWINDIR      For offline repair specify the location of the offline windows d
  irectory
  
  e.g.
  
          sfc /SCANNOW
          sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
          sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDI
  R=d:\windows
          sfc /VERIFYONLY
  
  C:\Windows\system32>

  Sunday, July 15, 2012 3:33 PM
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  Sorry - I always forget the = sign! ( CMD is very inconsitent in this need)

  SFC /SCANFILE=C:\Windows\system32\sppobjs.dll

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, July 15, 2012 3:41 PM

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  nothing seemed to happen?

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>SFC /SCANFILE=C:\Windows\system32\sppobjs.dll
  

  Sunday, July 15, 2012 4:34 PM
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  On Sun, 15 Jul 2012 16:34:10 +0000, blackcurrant wrote:

   

  >

  >

  >nothing seemed to happen? Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>SFC /SCANFILE=C:\Windows\system32\sppobjs.dll

  >

   

  did you hit the Enter key to force the command?

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, July 15, 2012 4:37 PM

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  On Sun, 15 Jul 2012 16:34:10 +0000, blackcurrant wrote:

   

  >

  >

  >nothing seemed to happen? Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>SFC /SCANFILE=C:\Windows\system32\sppobjs.dll

  >

   

  did you hit the Enter key to force the command?

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  I did yes, nothing happened though :S

  Sunday, July 15, 2012 4:43 PM
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  You should (hopefully) have got a message 

  'Windows resource protection found errors and corrected them' - or words to that effect.

  Please run another MGADiag report, and post the results.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, July 15, 2012 4:47 PM

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  tried it a few times and nothing happened still, but heres the latest report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-XFQDR-PJ794-8447M
  Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
  Windows Product ID: 00359-OEM-8992687-00304
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {D4E0418D-E589-4D1F-A9F1-91F274C5E186}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120503-2030
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{D4E0418D-E589-4D1F-A9F1-91F274C5E186}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-1676199993-2272250133-3847445118</SID><SYSTEM><Manufacturer>Advent                         </Manufacturer><Model>Monza                          </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.22   </Version><SMBIOSVersion major="2" minor="6"/><Date>20110614000000.000000+000</Date></BIOS><HWID>54C13307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
  Error: 0xC004F012 
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004F022
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 7:14:2012 12:14
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GE+MaxHVL4S0IZDqLdw0IjSRso=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DSGLTD APIC1817
    FACP DSGLTD FACP1817
    HPET DSGLTD OEMHPET 
    MCFG DSGLTD OEMMCFG 
    SLIC DSGLTD DSGWIND7
    OEMB DSGLTD OEMB1817
    GSCI DSGLTD GMCHSCI 
    SSDT PmRef CpuPm
  
  

  Sunday, July 15, 2012 5:02 PM
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  OK - reboot and run the following commands

  TAKEOWN /F C:\windows\system32\sppobjs.dll /A

  ICACLS C:\windows\system32\sppobjs.dll /grant Administrators:(F)

  REN C:\windows\system32\sppobjs.dll sppobjs.dll.old

  SFC /SCANFILE=C:\windows\system32\sppobjs.dll

  ICACLS C:\windows\system32\sppobjs.dll

  copy and paste the results to your reply.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, July 15, 2012 5:13 PM

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  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>TAKEOWN /F C:\windows\system32\sppobjs.dll /A
  
  SUCCESS: The file (or folder): "C:\windows\system32\sppobjs.dll" now owned by th
  e administrators group.
  
  C:\Windows\system32>
  C:\Windows\system32>ICACLS C:\windows\system32\sppobjs.dll /grant Administrators
  :(F)
  processed file: C:\windows\system32\sppobjs.dll
  Successfully processed 1 files; Failed processing 0 files
  
  C:\Windows\system32>
  C:\Windows\system32>REN C:\windows\system32\sppobjs.dll sppobjs.dll.old
  
  C:\Windows\system32>
  C:\Windows\system32>SFC /SCANFILE=C:\windows\system32\sppobjs.dll
  
  
  Windows Resource Protection found corrupt files and successfully repaired
  them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
  example C:\Windows\Logs\CBS\CBS.log
  
  C:\Windows\system32>
  C:\Windows\system32>ICACLS C:\windows\system32\sppobjs.dll
  C:\windows\system32\sppobjs.dll NT SERVICE\TrustedInstaller:(F)
                                  BUILTIN\Administrators:(RX)
                                  NT AUTHORITY\SYSTEM:(RX)
                                  BUILTIN\Users:(RX)
  
  Successfully processed 1 files; Failed processing 0 files
  
  C:\Windows\system32>

  Sunday, July 15, 2012 5:38 PM
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  So for, so good!

  please post a new MGADiag report.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, July 15, 2012 6:20 PM

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  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-XFQDR-PJ794-8447M
  Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
  Windows Product ID: 00359-OEM-8992687-00304
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {D4E0418D-E589-4D1F-A9F1-91F274C5E186}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120503-2030
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{D4E0418D-E589-4D1F-A9F1-91F274C5E186}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-1676199993-2272250133-3847445118</SID><SYSTEM><Manufacturer>Advent                         </Manufacturer><Model>Monza                          </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.22   </Version><SMBIOSVersion major="2" minor="6"/><Date>20110614000000.000000+000</Date></BIOS><HWID>54C13307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
  Error: 0xC004F012 
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004F022
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 7:14:2012 12:14
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GE+MaxHVL4S0IZDqLdw0IjSRso=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DSGLTD APIC1817
    FACP DSGLTD FACP1817
    HPET DSGLTD OEMHPET 
    MCFG DSGLTD OEMMCFG 
    SLIC DSGLTD DSGWIND7
    OEMB DSGLTD OEMB1817
    GSCI DSGLTD GMCHSCI 
    SSDT PmRef CpuPm
  
  

  Sunday, July 15, 2012 6:30 PM
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  Well, at least we've cleared the File Mismatch error - now we have to try and force a license update...

  Please first try recreating the Licensing Store.

  Recreate the Licensing Store
  1) Click Start button.
  2) Type: CMD.exe into the 'Search programs and files' field
  3) Right-Click on CMD.exe and select Run as Administrator
  4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
  Note: the Software Protection service may not be running, this is ok.
  5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
  6) Type: rename tokens.dat tokens.bar
  7) Type: cd %windir%\system32
  8) Type: net start sppsvc
  9) Type: slui.exe
  10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
  If you are asked for your Key, use the one on the COA sticker on the machine's case

  Reboot and Post back with a new MGADiag report

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, July 15, 2012 7:04 PM

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  Well, at least we've cleared the File Mismatch error - now we have to try and force a license update...

  Please first try recreating the Licensing Store.

  Recreate the Licensing Store
  1) Click Start button.
  2) Type: CMD.exe into the 'Search programs and files' field
  3) Right-Click on CMD.exe and select Run as Administrator
  4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
  Note: the Software Protection service may not be running, this is ok.
  5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
  6) Type: rename tokens.dat tokens.bar
  7) Type: cd %windir%\system32
  8) Type: net start sppsvc
  9) Type: slui.exe
  10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
  If you are asked for your Key, use the one on the COA sticker on the machine's case

  Reboot and Post back with a new MGADiag report

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  I think it worked! it said it was successful and it seems ok again thank you so much!!! :D heres the report now:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-BDXXV-Q8H2H-KF2YF
  Windows Product Key Hash: F9+mnPo87ztYMNEvtZKAkgXuq7I=
  Windows Product ID: 00359-OEM-9816434-95405
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {D4E0418D-E589-4D1F-A9F1-91F274C5E186}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120503-2030
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{D4E0418D-E589-4D1F-A9F1-91F274C5E186}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KF2YF</PKey><PID>00359-OEM-9816434-95405</PID><PIDType>8</PIDType><SID>S-1-5-21-1676199993-2272250133-3847445118</SID><SYSTEM><Manufacturer>Advent                         </Manufacturer><Model>Monza                          </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.22   </Version><SMBIOSVersion major="2" minor="6"/><Date>20110614000000.000000+000</Date></BIOS><HWID>54C13307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
  Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00196-164-395405-02-2057-7601.0000-1972012
  Installation ID: 001990219422890261527794549424396626423303635816599154
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: KF2YF
  License Status: Licensed
  Remaining Windows rearm count: 1
  Trusted time: 15/07/2012 20:39:35
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004F022
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 7:14:2012 12:14
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GE+MaxHVL4S0IZDqLdw0IjSRso=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DSGLTD APIC1817
    FACP DSGLTD FACP1817
    HPET DSGLTD OEMHPET 
    MCFG DSGLTD OEMMCFG 
    SLIC DSGLTD DSGWIND7
    OEMB DSGLTD OEMB1817
    GSCI DSGLTD GMCHSCI 
    SSDT PmRef CpuPm
  
  

  Sunday, July 15, 2012 7:41 PM
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  Well, b&gg&r me sideways! - that's the first time we've ever solved that error in the forums!

  Well done!

  Last test - please attempt validation at www.microsoft.com/genuine/validate.

  Can I ask you a favour? please zip the C:\windows\system32\sppobs.dll.old file up, and upload it your SkyDrive, or other favoured filehare site, and put a link in your reply?

  You should also give the system a good check over with multiple AV and anti-malware programs - this has the ring of a badly-healed infection.

  Good luck - and thanks for sticking with it through thick and thin.

  If you don't mind,  I'll  summarise the thread later in a single post, and propose that as 'the Answer'

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, July 15, 2012 7:50 PM

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  Yes it worked on the site it is now genuine (again!) thank you :)

  I am confused about the zip folder thing though i can't seem to find it and i am not familiar with skydrive do you have a step by step guide to help me out at all? 

  I will do another scan for the computer too and yes do feel free to summarise and pick your reply as the answer it did work thank you so much!

  Sunday, July 15, 2012 8:04 PM
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  I just realised there's one more job to do before signing off on it :)

  it's simply to re-assign the TrustedInstaller as the Owner of the winsxs folder.

  To do this, we have to use the Windows interface, rather than the commnad prompt.

  Open Windows Explorer (Computer).

  Navigate to the C:\Windows folder, and find the winsxs folder - right-click on it and select Properties.

  Click on the Security tab

  Now click on the Advanced button, and then the Owner tab

  Click on the Edit button

  Click on the 'Other users or groups' button

  in the box, type

  NT SERVICE\TrustedInstaller

  click on 'Check Names - the displayed name will change to TrustedInstaller if you got it right.

  Now click OK - ONCE only!

  make sure that the displayed owner in the 'Advanced Security Settings windows is now TrustedInstaller - if not, highlight that option, and click OK all the way out.

  You're done!

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, July 15, 2012 8:20 PM

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  I just realised there's one more job to do before signing off on it :)

  it's simply to re-assign the TrustedInstaller as the Owner of the winsxs folder.

  To do this, we have to use the Windows interface, rather than the commnad prompt.

  Open Windows Explorer (Computer).

  Navigate to the C:\Windows folder, and find the winsxs folder - right-click on it and select Properties.

  Click on the Security tab

  Now click on the Advanced button, and then the Owner tab

  Click on the Edit button

  Click on the 'Other users or groups' button

  in the box, type

  NT SERVICE\TrustedInstaller

  click on 'Check Names - the displayed name will change to TrustedInstaller if you got it right.

  Now click OK - ONCE only!

  make sure that the displayed owner in the 'Advanced Security Settings windows is now TrustedInstaller - if not, highlight that option, and click OK all the way out.

  You're done!

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Ok that is now done too! thanks!

  Sunday, July 15, 2012 8:25 PM
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  Wonderful!

  About the zip files - right-click on teh file, and select 'Send To..' 'Compressed file' - save it to the desktop for ease of access.

  http://windows.microsoft.com/en-GB/skydrive/add-photos-files-faq

  should answer most of your questions.

  You've been a delight to work with - thank you.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, July 15, 2012 8:31 PM

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  The initial MGADiag report showed the following problems...

  Validation Code: 50

  File Scan Data-->
   File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
   
  Licensing Data-->
   On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
   Error: 0xC004F012

  Atempting validation resulted in the addition of

  Cached Online Validation Code: N/A, hr = 0xc004f012
  and
  Windows Activation Technologies-->
   HrOffline: 0x00000000
   HrOnline: 0xC004F022
   HealthStatus: 0x0000000000000000

  Forensics showed that the backup copy of the required sppobjs.dll file and associated .xml file (and their containing folder) in the winxsx folder were damaged.

  After downloading a clean copy of the relevant folder,

  The following commands were executed...

  TAKEOWN /F C:\Windows\winsxs /A
  COPY %userprofile%\Desktop\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b C:\Windows\winsxs
  TAKEOWN /F C:\windows\system32\sppobjs.dll /A
  REN C:\windows\system32\sppobjs.dll sppobjs.dll.old
  SFC /SCANFILE=C:\windows\system32\sppobjs.dll

  
  

  followed by rebuilding the Licensing Store in the normal way.
  The resulting MGADiag report was normal.
  Validation confirmed that the system was now in a nominal state.
  The only remaining job was to reset the Owner on the Winsxs folder, by manually changing it using the GUI.

  Thanks to 'blackcurrant' for being a willing guinea-pig!  :)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  
  
  

  • Proposed as answer by Noel D PatonModerator Sunday, July 15, 2012 8:34 PM
  • Edited by Noel D PatonModerator Sunday, July 15, 2012 8:39 PM formatting - code box to remove wrap
  • Marked as answer by Noel D PatonModerator Friday, July 27, 2012 11:58 AM

  Sunday, July 15, 2012 8:34 PM

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  https://skydrive.live.com/redir?resid=2470DB6793AA9144!107
  

  not sure if this is right!

  thanks again!
  

  • Edited by blackcurrant Sunday, July 15, 2012 9:06 PM

  Sunday, July 15, 2012 9:04 PM
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  On Sun, 15 Jul 2012 21:04:48 +0000, blackcurrant wrote:

   

  >

  >

  >https://skydrive.live.com/redir?resid=2470DB6793AA9144!107

  >

  >not sure if this is right! thanks again!

   

   

  It worked for me :)

   

  Thanks a lot - I'll have a play and see if I can work out what's wrong

  with it.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, July 15, 2012 9:19 PM

  Moderator