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Problems with Windows 7 X64 validation and Office 2003 Excel patch KB978474 RRS feed

  • Question

  • I bought a new HP computer with Vista installed last year (2009), and it came with the option to get a free Windows 7 upgrade.  When Windows 7 became available, I ordered it.  Until now it has been fine, but now it gives a message that my copy of windows 7 it not genuine. It upgraded perfectly on December 2, 2010.  It all started about the time my system jwould download but not update the security patch for Windows Office 2003 (Excel)  KB978474.  If this is related, I do not know, but both are very difficult problems.  I will send the details from the diagnostic of my system in this request.

    Thanks, 10mlakes

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9HD9W-WP72V-PMW7Q
    Windows Product Key Hash: Hv4MVZyNQ1JYSbEDbYrJmtTI5xg=
    Windows Product ID: 00359-OEM-8882457-41826
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {AABC5297-B8D4-4E46-AFBC-E3FBA06924B9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AABC5297-B8D4-4E46-AFBC-E3FBA06924B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMW7Q</PKey><PID>00359-OEM-8882457-41826</PID><PIDType>3</PIDType><SID>S-1-5-21-3947013561-2466250395-2053583510</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NC892AAR-ABA a6813w</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.39   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090506000000.000000+000</Date></BIOS><HWID>C0BB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>2F4792E20F48DD4</Val><Hash>TXCFIRkZ10/s2pGPIMw1g09kH2Q=</Hash><Pid>73931-746-5672753-57710</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="A1" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-824-541826-02-1033-7600.0000-3412009
    Installation ID: 002622317775267380874720122471874822793172401753159032
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMW7Q
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/21/2010 2:46:56 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 4:20:2010 11:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAgACAAAAAQABAAEAliuePLz8LpE26MjQ4mwIyoLrcPYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      OEMB   HPQOEM  SLIC-CPC
      GSCI   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     

    Wednesday, April 21, 2010 8:12 PM

Answers

  • Hello 10mlakes,

    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800

    The above snippet of your Diagnostic Report telling me that Windows detected that one or more of it's protected system file(s) have been modified (rewritten, replaced or become corrupt) and that when Windows tried to repair the files, it failed for unknown reasons. These files can no longer be trusted because they have been modified in some way. Or in other words, the files are Non-Genuine.

    Below are things you can try to repair the files and resolve the issue:

    First try doing a System Scan. The scan will look for bad system files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.

     If that doesn't work, try repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.

     

     If neither of these sets of steps resolves the issue, my only other suggestions would be to either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall Windows.

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, April 21, 2010 9:45 PM
    Wednesday, April 21, 2010 9:45 PM