locked
error during open activity or account RRS feed

  • Question

  • hi guys

    when i open my activity or task a see this error

    "User roles Could not be Determined"

    and after 3 OK click i can see and edit activity

    so some of times my CRM web page refresh and start over

    why?????

    please help me!!!!!! 

    Tuesday, July 1, 2014 6:14 AM

All replies

  • Hi,

    Could you please post a screenshot of the error message along with an error-log if there is one?

    ~ Atomic Coder

    Tuesday, July 1, 2014 6:25 AM
  • how can i take a log???

    Tuesday, July 1, 2014 8:09 AM
  • This appears to be from some custom javascript which is running onLoad of the form.

    Are you able to post the code here please?

    ~ Atomic Coder

    Tuesday, July 1, 2014 8:10 AM
  • no any code runnig

    2 days a go a imported  xRM1 Rollup 14  from "http://www.xrm1.com/en/download-now.htm" and this file installed with many warning

    now when i uninstall this package i accost with this error

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: attributemap With Id = 86de81a1-57ff-e311-a73c-005056ab23ba Does Not ExistDetail:

    <OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">

      <ErrorCode>-2147220969</ErrorCode>

      <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />

      <Message>attributemap With Id = 86de81a1-57ff-e311-a73c-005056ab23ba Does Not Exist</Message>

      <Timestamp>2014-07-01T06:01:49.2546472Z</Timestamp>

      <InnerFault i:nil="true" />

      <TraceText i:nil="true" />

    </OrganizationServiceFault

    may be after install this package i face to this error

    Tuesday, July 1, 2014 8:30 AM
  • In terms of uninstalling this solution, the following link might be of help;
    http://blogs.msdn.com/b/emeadcrmsupport/archive/2012/09/06/cannot-import-managed-solution-after-upgraded-from-dynamics-crm-4-0-to-crm-2011.aspx

    However it doesn't seem that the 2 issues are related. There appears to be a javascript alert which is presenting you with the message "User roles could not be determined.".

    If you are certain there is no code running, try taking a look in the server logs on the CRM server to see if there is a warning or error message which will give you more information.

    ~ Atomic Coder

    Tuesday, July 1, 2014 9:01 AM
  • how i know what coding run in my activity form??????

    in CRM Server Event viewer i see this message

    Log Name:      Application
    Source:        nssm
    Date:          7/2/2014 10:50:34 AM
    Event ID:      1041
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:     *******
    Description:
    Service SystemRunner received unsupported INTERROGATE control, which will not be handled.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="nssm" />
        <EventID Qualifiers="16384">1041</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-07-02T06:20:34.000000000Z" />
        <EventRecordID>602618</EventRecordID>
        <Channel>Application</Channel>
        <Computer>CRM.MATACO.LOCAL</Computer>
        <Security />
      </System>
      <EventData>
        <Data>SystemRunner</Data>
        <Data>INTERROGATE</Data>
      </EventData>
    </Event>

    ??????????

    • Edited by Sadeghkhan Wednesday, July 2, 2014 6:23 AM
    Wednesday, July 2, 2014 6:20 AM
  • Hi,

    To see if any custom script is wired up with your Activity Form, navigate to Settings > Customizations > Customize the System. Expand Entities > Task > Forms. You will see something like this:

    Now, click on Task form as highlighted above and do the following to check for custom script.


    Admin QuikView Solution for CRM 2013


    Wednesday, July 2, 2014 7:14 AM
  • this script is onload form and i think this corresponsive to Xrm14 soulution.

    i try to delete solution withe your help link and not Suitable for me

    how do i do????

    Wednesday, July 2, 2014 7:48 AM
  • Thank a lot by my problem describe on top not solved

    Can you help me???

    Wednesday, July 2, 2014 7:50 AM
  • Hi,

    Don't delete the solution, it might remove other stuff as well (if it's managed). If it's unmanaged, deleting the solution will not do anything. You'll need to manually remove the Events from the Form ONLY if you wish to remove existing functionality. To get rid of the error and also remove all other functionality, keep selecting the Event Handlers (3) and clicking Remove.

    However, I would not recommend doing that since existing functionalities would get messed up. If you didn't write the code, you might want to get hold of the person who did and clarify the cause of the popup (basically the code logic).

    Also, you can post the entire contents of the code here, so we can help if needed.


    Admin QuikView Solution for CRM 2013

    Wednesday, July 2, 2014 7:59 AM