locked
This copy of Windows is not genuine. RRS feed

  • Question

  • I have Windows Vista 32-bit. I was doing updates yesterday and everything was fine. Then this morning, I started up my computer and when I was on Yahoo, I got a warning message saying "Windows has to be re-installed". So I just X'd out of it and restarted my computer and after it was loading up, it said, "Activate Windows now or activate later". I cancelled that and then on my desktop, at the lower right hand corner it says, Windows Vista (TM), then under that, it says, Build 6002, and then under that, it says, This copy of Windows is not genuine! Here is the diagnostics I ran

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {BA2FC3DB-2559-40D0-A79B-DE04A54BD93D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BA2FC3DB-2559-40D0-A79B-DE04A54BD93D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2187146592-4267983838-3206999873</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>FK587AA-ABA SR5605F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20080502000000.000000+000</Date></BIOS><HWID>AF303507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>AD34CD3538DC908</Val><Hash>Fffn8yYYHKWC/UA35ZAZFsL8w9I=</Hash><Pid>54186-700-9004843-17695</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0xC004F012

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEAnJ+639ac1pEQtpIAUCxMjvL0ZuMImjwirFYCtA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     

    Thursday, October 14, 2010 6:09 PM

Answers

  • Licensing Data-->
    C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0xC004F012

    Hello, Amy

    Judging by your report, it looks like you will need to reset the licensing store.
    Try the following steps to reset the licensing store:

    If you have access to your start button:

    1.     Go to Start, All Programs, Accessories, right click Command Prompt and choose Run as Administrator.

    2.     Type: net stop slsvc  (it may ask you if you are sure, select yes)

    3.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    4.     Type: rename tokens.dat tokens.bar

    5.     Type: cd %windir%\system32

    6.     Type: net start slsvc

    7.     Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    8.     Restart your computer twice.

    9.     You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and activate using the By Phone method.

    If you do NOT have access to the start button:

    1.     Open an Internet Browser window.

    2.     Type: %windir%\system32 into the browser address bar.

    3.     Find the file CMD.exe

    4.     Right-Click on CMD.exe and select 'Run as Administrator'

    5.     Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7.     Type: rename tokens.dat tokens.bar

    8.     Type: cd %windir%\system32

    9.     Type: net start slsvc

    10.  Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11.  Restart your computer twice.

    12.  You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and activate using the By Phone method.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Proposed as answer by Darin Smith MS Friday, October 15, 2010 6:44 PM
    • Marked as answer by Darin Smith MS Thursday, October 21, 2010 9:51 PM
    Friday, October 15, 2010 4:49 PM
    Moderator

All replies

  • Licensing Data-->
    C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0xC004F012

    Hello, Amy

    Judging by your report, it looks like you will need to reset the licensing store.
    Try the following steps to reset the licensing store:

    If you have access to your start button:

    1.     Go to Start, All Programs, Accessories, right click Command Prompt and choose Run as Administrator.

    2.     Type: net stop slsvc  (it may ask you if you are sure, select yes)

    3.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    4.     Type: rename tokens.dat tokens.bar

    5.     Type: cd %windir%\system32

    6.     Type: net start slsvc

    7.     Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    8.     Restart your computer twice.

    9.     You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and activate using the By Phone method.

    If you do NOT have access to the start button:

    1.     Open an Internet Browser window.

    2.     Type: %windir%\system32 into the browser address bar.

    3.     Find the file CMD.exe

    4.     Right-Click on CMD.exe and select 'Run as Administrator'

    5.     Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7.     Type: rename tokens.dat tokens.bar

    8.     Type: cd %windir%\system32

    9.     Type: net start slsvc

    10.  Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11.  Restart your computer twice.

    12.  You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and activate using the By Phone method.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Proposed as answer by Darin Smith MS Friday, October 15, 2010 6:44 PM
    • Marked as answer by Darin Smith MS Thursday, October 21, 2010 9:51 PM
    Friday, October 15, 2010 4:49 PM
    Moderator
  • Hi David your info looks very, very helpful to Amy!!! I have vista-64 are the steps followed as is for the 32-bit?? Your info would be very much appreciated! If there's any way I can leave feed back PLZ inform me or any way I can show my appreciation! THX David at your convenience would be much thankful I have been struggling with this! Thx, Johnny!
    Friday, April 8, 2011 9:07 AM
  • "tre man" wrote in message news:020864b5-173d-460b-b949-18dd6c3381ea...
    Hi David your info looks very, very helpful to Amy!!! I have vista-64 are the steps followed as is for the 32-bit?? Your info would be very much appreciated! If there's any way I can leave feed back PLZ inform me or any way I can show my appreciation! THX David at your convenience would be much thankful I have been struggling with this! Thx, Johnny!

    Please repost YOUR problem to your OWN NEW thread, with a copy of the MGADiag report from YOUR affected computer - this avoids confusion for all.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 8, 2011 7:27 PM
    Moderator