Non-Genuine and validation problem.

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  Thanks for the detail at the head or your post - it may may troubleshooting easier, as the error message in the report itself is fairly generic.

  Precisely becaue you have an OEM installation, you MUST have a 'CD' (it's actually a DVD) - or your supplier is breaking the terms of his contract with MS.

  That said, please try the following, which may help isolate the cause or perhaps clear the problem.

  Please first try recreating the Licensing Store.

  Recreate the Licensing Store
  1) Click Start button.
  2) Type: CMD.exe into the 'Search programs and files' field
  3) Right-Click on CMD.exe and select Run as Administrator
  4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
  Note: the Software Protection service may not be running, this is ok.
  5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
  6) Type: rename tokens.dat tokens.bar
  7) Type: cd %windir%\system32
  8) Type: net start sppsvc
  9) Type: slui.exe
  10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
  If you are asked for your Key, use the one on the COA sticker on the machine's case

  Reboot and Post back with a new MGADiag report

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, June 30, 2012 7:13 PM

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  I did the above but the Activation dialoge box did not aooear, instead I get an alert message saying windows had been altered and I needed to restore. I re-ran the diagnostic anyway but the only change was the "Cached Online Validation Code". This also occurred when I rebooted, as a message popped up saying that windows files had been altered and I needed to either reinstall widows or do a system restore.

  I forgot to mention in my original post that I can't get access to the internet. I can connect to my wireless network but I it says there is no internet access. It is not a problem with the network as I am using the same network on my laptop to post this.

  It turns out I did get a Win7 DVD with the computer, which I just found. Should I try and reinstall windows or are there other ways I can try and fix the problem?

  Cheers

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

   

  Validation Code: 50

  Cached Online Validation Code: N/A, hr = 0xc004f012

  Windows Product Key: *****-*****-RHJ8R-68CWM-YCHPJ

  Windows Product Key Hash: 51wBiyN0OeHfsw4C9E5COomQkZo=

  Windows Product ID: 00359-OEM-8703172-76085

  Windows Product ID Type: 3

  Windows License Type: OEM System Builder

  Windows OS version: 6.1.7600.2.00010300.0.0.003

  ID: {0F82D496-2C5F-4FA9-ACE7-8E24D479BAF8}(3)

  Is Admin: Yes

  TestCab: 0x0

  LegitcheckControl ActiveX: N/A, hr = 0x80070002

  Signed By: N/A, hr = 0x80070002

  Product Name: Windows 7 Home Premium

  Architecture: 0x00000009

  Build lab: 7600.win7_gdr.120503-2030

  TTS Error:

  Validation Diagnostic:

  Resolution Status: N/A

   

  Vista WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

   

  Windows XP Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

   

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  OGAExec.exe Signed By: N/A, hr = 0x80070002

  OGAAddin.dll Signed By: N/A, hr = 0x80070002

   

  OGA Data-->

  Office Status: 100 Genuine

  Microsoft Office Home and Student 2007 - 100 Genuine

  OGA Version: N/A, 0x80070002

  Signed By: N/A, hr = 0x80070002

  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

   

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

   

  File Scan Data-->

   

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{0F82D496-2C5F-4FA9-ACE7-8E24D479BAF8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YCHPJ</PKey><PID>00359-OEM-8703172-76085</PID><PIDType>3</PIDType><SID>S-1-5-21-1256130497-1282865951-1448709383</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-890XA-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FC</Version><SMBIOSVersion major="2" minor="4"/><Date>20100802000000.000000+000</Date></BIOS><HWID>10B83607018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C22CE8413AA073A</Val><Hash>7R+TQOSNrYmC9zGNLrJ1kiPQiYU=</Hash><Pid>81602-925-6562414-68957</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

   

  Spsys.log Content: 0x80070002

   

  Licensing Data-->

  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

  Error: 0xC004F012

   

  Windows Activation Technologies-->

  HrOffline: 0x00000000

  HrOnline: N/A

  HealthStatus: 0x0000000000000000

  Event Time Stamp: N/A

  ActiveX: Registered, Version: 7.1.7600.16395

  Admin Service: Registered, Version: 7.1.7600.16395

  HealthStatus Bitmask Output:

   

   

  HWID Data-->

  HWID Hash Current: OgAAAAIABgABAAEAAgABAAAAAQABAAEA6GFYSDAPdxYQM9zf3BVU8giFwo+ExxqGwo98h1zkzIOOLg==

   

  OEM Activation 1.0 Data-->

  N/A

   

  OEM Activation 2.0 Data-->

  BIOS valid for OA 2.0: yes, but no SLIC table

  Windows marker version: N/A

  OEMID and OEMTableID Consistent: N/A

  BIOS Information:

    ACPI Table Name           OEMID Value     OEMTableID Value

    APIC                                    GBT                        GBTUACPI

    FACP                                   GBT                        GBTUACPI

    HPET                                    GBT                        GBTUACPI

    MCFG                                 GBT                        GBTUACPI

    SSDT                                    PTLTD                    POWERNOW

    MATS                                  GBT                       

   

   

  
  

  • Edited by Wakkarr Sunday, July 1, 2012 10:17 AM

  Sunday, July 1, 2012 12:59 AM
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  Please post the full report - it's very dificult to spot changes unless you know exactly what to look for.

  Please run a full CHKDSK and SFC scan.... 
  type in the Search box
  CMD.EXE
  right-click on the only file that is found
  Select Run as Administrator
  - the Elevated Command Prompt window should pop up
  At the Command prompt, type
  CHKDSK C: /R
  and hit the Enter key.
   
  You will be told that the drive is locked,
  and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

   
  The chkdsk will take a few hours depending on the size
  of the drive, so be patient!

  After the CHKDSK has run, Windows should boot normally
  (possibly after a second auto-reboot) - then run the SFC

  SFC -System File Checker - Instructions
  Click on the Start button
  type in the Search box
  CMD.EXE
  right-click on the only file that is found

  Select Run as Administrator
  - the Elevated Command Prompt window should pop up
  At the Command prompt, type

  SFC /SCANNOW

  and hit the Enter key
   
  Wait for the scan to finish - make a note of any error messages - and then reboot.
   Post an MGADiag report with details of any error messages encountered.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  
  

  • Edited by Noel D PatonModerator Sunday, July 1, 2012 9:30 AM
  • Proposed as answer by Noel D PatonModerator Monday, July 2, 2012 8:17 PM

  Sunday, July 1, 2012 9:29 AM

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  I did both scans and on the reboot it asked me to enter my product key, I did and it validated successfully, so it seems that it has worked out. Thanks a lot for the help, much appreciated.

  • Marked as answer by Wakkarr Monday, July 2, 2012 8:58 AM

  Monday, July 2, 2012 8:58 AM
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  Please post a new MGADiag report so that we can check that all is now OK.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, July 2, 2012 11:16 AM

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  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-RHJ8R-68CWM-YCHPJ
  Windows Product Key Hash: 51wBiyN0OeHfsw4C9E5COomQkZo=
  Windows Product ID: 00359-OEM-8703172-76085
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {0F82D496-2C5F-4FA9-ACE7-8E24D479BAF8}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7600.win7_gdr.120503-2030
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{0F82D496-2C5F-4FA9-ACE7-8E24D479BAF8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YCHPJ</PKey><PID>00359-OEM-8703172-76085</PID><PIDType>3</PIDType><SID>S-1-5-21-1256130497-1282865951-1448709383</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-890XA-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FC</Version><SMBIOSVersion major="2" minor="4"/><Date>20100802000000.000000+000</Date></BIOS><HWID>10B83607018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C22CE8413AA073A</Val><Hash>7R+TQOSNrYmC9zGNLrJ1kiPQiYU=</Hash><Pid>81602-925-6562414-68957</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7600.16385
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
  Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00174-031-776085-02-3081-7600.0000-1842012
  Installation ID: 022214561351437142437200082063871243219236302961621475
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: YCHPJ
  License Status: Licensed
  Remaining Windows rearm count: 0
  Trusted time: 2/07/2012 9:51:29 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: N/A
  HealthStatus: 0x0000000000000000
  Event Time Stamp: N/A
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: QgAAAAIABgABAAEAAgABAAAABQABAAEA6GFYSDAPdxYQM9zf3BVU8giFwo+ExxqGwo98h1zkzIP6AxAE+wMRBI4u
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            GBT           GBTUACPI
    FACP            GBT           GBTUACPI
    HPET            GBT           GBTUACPI
    MCFG            GBT           GBTUACPI
    SSDT            PTLTD         POWERNOW
    MATS            GBT           
  
  

  • Proposed as answer by Noel D PatonModerator Monday, July 2, 2012 8:17 PM
  • Unproposed as answer by Noel D PatonModerator Monday, July 2, 2012 8:17 PM

  Monday, July 2, 2012 11:51 AM
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  Thanks for that - Yes, everything looks fine now.

  I must admit to surprise that the CHKDSK/SFC worked  - I was rather expecting to have to dig deeper.

  Did you doo anything else atall?

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, July 2, 2012 12:21 PM

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  If I can ask a favour?

  Could you please copy the C:\Windows\logs\CBS\CBS.log file to your desktop (you won't be able to do anything with it directly), and then upload the copy to your public SkyDrive (or other favoured filshare site) and post a link?

  It'll aloow me to hopefully do some forensics so that I can track down the cause for later users with similar problems.

  Thanks

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, July 2, 2012 12:28 PM

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  No problem.

  https://skydrive.live.com/redir?resid=A5CD280249A7F121!137

  I hope it helps.

  Monday, July 2, 2012 12:59 PM
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  Thanks for that.

  A quick look shows only one 'bad' file (dnsapi.dll), which I don't think is related to the problem.

  There were however a huge number (3000+) of file moves showing - from what I've seen so far, this looks like a .NET update that didn't complete properly (or was still 'inprocess'). My knowledge of that part of the log is even less than it is of the rest, so I'm going to see if I can find someone else to give me a hand.

  Thanks again - and good luck!

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, July 2, 2012 1:26 PM

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