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Can't Activate RRS feed

  • Question

  • i have the same problem and this is what i get:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {B91FA12D-14E5-4891-AF9B-3C9261B9FD40}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-6003_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B91FA12D-14E5-4891-AF9B-3C9261B9FD40}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-3260467709-3820434671-562393155</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>RQ414AA-ABA SR2175X</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20061225000000.000000+000</Date></BIOS><HWID>EC303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central America Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>537D6E002A8C6BA</Val><Hash>YGJCgB5N0/NvS6CEg++RnrU1NUk=</Hash><Pid>81605-861-1030037-65193</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500056-02-1033-6000.0000-0922009
    Installation ID: 013501384586457412688291364961473686383366006626236146
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 2TB37
    License Status: Unlicensed

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEA+l7+R5Dd0AiIHbiRkKZq0mY+8vSahlaqrFaA1w==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC_CPC
      FACP   HPQOEM  SLIC_CPC
      HPET   HPQOEM  SLIC_CPC
      MCFG   HPQOEM  SLIC_CPC
      SLIC   HPQOEM  SLIC-CPC
      OEMB   HPQOEM  SLIC_CPC


    PLEASE HELP I DNT KNOW WHAT TO DO!

    • Split by Darin Smith MS Thursday, April 2, 2009 10:19 PM One issue, one thread
    Thursday, April 2, 2009 10:07 PM

Answers

  • Hello omgitvero,

      No, your issue is not the same. You are also unlikely to get help by posting in a thread that is a year old and has been marked as answered. That is why in the "Please Read before posting" thread (see the first thread on the main forum page (http://social.microsoft.com/Forums/en-US/genuinevista/threads), we ask that all using create their own thread.  I have gone ahead and split your post into it's own thread, for you.

      As for your issue, Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be Activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, April 2, 2009 10:26 PM
  • Hello omgitsvero,

     

     "just found that the shop that i took my comp to installed windows vista home premium and the product key thats on the sticker on my comp is for windows vista basic."

     

    As I mentioned in my original post:

     

    A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates.

     Your Vista is using an OEM SLP key,”

     

     

      So, if that "Shop" installed that copy of Vista, using that OEM SLP key, you are a Victim of Piracy. 

     

      There is a Vista Hack, out on the internet, that when installed along with an OEM SLP key, makes Vista think it can see the 'special Instructions' in the Motherboard and Vista Self Activates. (meaning people can use or sell Vista without having to pay for it).

      Microsoft recently released an Update that makes Vista ignore that type of Activation Hack so that the next time Vista checks for the 'Specal Instructions', it can't find it and Vista will no longer be Activated. Vista then goes into a Grace Period waiting for a Valid Product key to be entered. If no Valid Product key is entered by the end of the Grace Period, Vista goes into a Non-Genuine state as yours is now.

     

      I strongly recommend contacting that "shop" and demand the Genuine Microsoft Software that you paid for...Or at the very least, a Refund.  You may also want to see if any laws, in your area, were broken by this "shop".  Lastly, I encourage you to submit a Piracy Report at http://microsoft.com/piracy against that "shop".

     

    Vary sorry to have to give you this news,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, April 3, 2009 10:28 PM

All replies

  • Hello omgitvero,

      No, your issue is not the same. You are also unlikely to get help by posting in a thread that is a year old and has been marked as answered. That is why in the "Please Read before posting" thread (see the first thread on the main forum page (http://social.microsoft.com/Forums/en-US/genuinevista/threads), we ask that all using create their own thread.  I have gone ahead and split your post into it's own thread, for you.

      As for your issue, Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be Activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, April 2, 2009 10:26 PM
  • oh! oops! sorry!
    well anyway! i dnt have a start button all i can do is get on the internet so i dnt think i can change the product keys
    is there any other way i can do this?
    Thursday, April 2, 2009 10:56 PM
  • Hi omgitsvero,

    In that case, instead of step 1) 'Click the Start Button", us:

    1) Open the Internet Browser
    2) Type: c:\windows\system32\  into the browser's address bar.
    3) scroll down till you find the file cmd.exe
    4) Rightclick on the cmd.exe file amd select "Run as Administrator"
    5)    Type: slui.exe 3 and hit the Enter key
    6)    Type in the Product key from the sticker on your computer
    7)    Click the Next button.
    8)    You will be asked if want to Activate, click ok
    9)    It will attempt to Activate by the internet and may return an Invalid Key error (this is ok, continue on to the end of the wizard)
    10)    Return to the CMD window
    11)    Type: slui.exe 4 and hit the Enter key
    12)    Select your location in the drop down menu and click the Next button
    13)    The next screen provides the number to call to Activate by Phone

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, April 2, 2009 11:51 PM
  • ok so i tried what you told me to do and i never got a drop down menu nor a phone number.
    also i just found that the shop that i took my comp to installed windows vista home premium
    and the product key thats on the sticker on my comp is for windows vista basic. so i dnt
    knw what to do. this is gettin very frustrating.
    Friday, April 3, 2009 9:43 PM
  • Hello omgitsvero,

     

     "just found that the shop that i took my comp to installed windows vista home premium and the product key thats on the sticker on my comp is for windows vista basic."

     

    As I mentioned in my original post:

     

    A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates.

     Your Vista is using an OEM SLP key,”

     

     

      So, if that "Shop" installed that copy of Vista, using that OEM SLP key, you are a Victim of Piracy. 

     

      There is a Vista Hack, out on the internet, that when installed along with an OEM SLP key, makes Vista think it can see the 'special Instructions' in the Motherboard and Vista Self Activates. (meaning people can use or sell Vista without having to pay for it).

      Microsoft recently released an Update that makes Vista ignore that type of Activation Hack so that the next time Vista checks for the 'Specal Instructions', it can't find it and Vista will no longer be Activated. Vista then goes into a Grace Period waiting for a Valid Product key to be entered. If no Valid Product key is entered by the end of the Grace Period, Vista goes into a Non-Genuine state as yours is now.

     

      I strongly recommend contacting that "shop" and demand the Genuine Microsoft Software that you paid for...Or at the very least, a Refund.  You may also want to see if any laws, in your area, were broken by this "shop".  Lastly, I encourage you to submit a Piracy Report at http://microsoft.com/piracy against that "shop".

     

    Vary sorry to have to give you this news,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, April 3, 2009 10:28 PM
  • Hello Darin MS,
    thank you for your help, and for letting me knw about this piracy thing.
    but i was wondering if theres anything else i can do besides taking it back to the shop becuase i just
    got it back like a week ago and i need the computer over the weekend for homework and my
    mom needs to catch up on some work.
    thanks,
    Veronica

    Friday, April 3, 2009 11:00 PM