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Activated but show "ask for genuine Microsoft software" RRS feed

  • Question

  • System is activated but still show “ask for genuine Microsoft software”.

    What is the problem ? System is new and I buy it.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-72DFH-FYXR8-HCPQF
    Windows Product Key Hash: YRmPd2Vw9reDF0gcS2sLwTTEWyU=
    Windows Product ID: 00359-113-9659517-85366
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1EE12A0B-9A5C-4602-AB58-7A9D5D320906}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1EE12A0B-9A5C-4602-AB58-7A9D5D320906}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HCPQF</PKey><PID>00359-113-9659517-85366</PID><PIDType>5</PIDType><SID>S-1-5-21-4110147574-3752166428-3555109385</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K53SV</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K53SV.320</Version><SMBIOSVersion major="2" minor="7"/><Date>20111111000000.000000+000</Date></BIOS><HWID>61133C07018400FE</HWID><UserLCID>0415</UserLCID><SystemLCID>0415</SystemLCID><TimeZone>Środkowoeuropejski czas stand.(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Wersja usługi licencjonowania oprogramowania: 6.1.7601.17514

    Nazwa: Windows(R) 7, HomePremium edition
    Opis: Windows Operating System - Windows(R) 7, RETAIL channel
    Identyfikator aktywacji: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Identyfikator aplikacji: 55c92734-d682-4d71-983e-d6ec3f16059f
    Rozszerzony identyfikator PID: 00359-00170-113-965951-00-1045-7601.0000-0152014
    Identyfikator instalacji: 014021698843808670952343415132821674119272800195347004
    Adres URL certyfikatu procesora: http://go.microsoft.com/fwlink/?LinkID=88338
    Adres URL certyfikatu komputera: http://go.microsoft.com/fwlink/?LinkID=88339
    Adres URL licencji użytkowania: http://go.microsoft.com/fwlink/?LinkID=88341
    Adres URL certyfikatu klucza produktu: http://go.microsoft.com/fwlink/?LinkID=88340
    Częściowy klucz produktu: HCPQF
    Stan licencji: licencjonowano
    Licznik pozostałych operacji przywrócenia pierwotnego stanu licencjonowania systemu Windows: 3
    Godzina zaufana: 2014-01-16 11:52:21

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:15:2014 22:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GHOeDxItsDs4py/SnaMNya4MqfKWi5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            _ASUS_        NoteBook
      FACP            _ASUS_        NoteBook
      HPET            _ASUS_        NoteBook
      MCFG            _ASUS_        NoteBook
      ECDT            _ASUS_        NoteBook
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist

    Becouse of this "BIOS valid for OA 2.0: yes, but no SLIC table". I update BIOS but nothing change.

    • Edited by elami Thursday, January 16, 2014 10:59 AM
    Thursday, January 16, 2014 10:56 AM

Answers

  • ALL Vista and Windows 7 machines should have the message - if the message is not there then there is a problem with the system, which has probably been caused by something which will mean that the system is showing as non-genuine (it may simply be a file problem).


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by elami Friday, January 17, 2014 12:54 PM
    Friday, January 17, 2014 8:18 AM
    Moderator

All replies

  • No SLIC table just means that there is no BIOS table for self activation.  You have a Retail install so this is not an issue.  This report looks fine, are you getting the Non-Genuine message on a regular basis?  See if you can generate a report when you are seeing the message and repost it here. 

    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, January 16, 2014 4:07 PM
  • The 'Ask for Genuine Software' message on the System properties page is perfectly normal - it's on every genuine system!

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, January 16, 2014 5:03 PM
    Moderator
  • On the internet I found the information written by the person who does not have this message, and had the original system. Does not this mean that something is wrong with my computer ?
    Thursday, January 16, 2014 6:10 PM
  • That person probably had non-genuine software in the first place! - do you have a link?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, January 16, 2014 9:53 PM
    Moderator
  • It was not Microsoft's website, but the forum that I found on the internet looking for information. So this person do not have original system, or do not know that, am I right? Is this link is needed for something?

    I came to this conclusion: all the original systems which have been well bought have this message in computer properties. But not XP and below.
    And all no original Windows do not have this message. Am I right?

    Then I have another question:  if I was bought original OEM system then I could have problem because of that no SLICE table?






    • Edited by elami Thursday, January 16, 2014 11:50 PM
    Thursday, January 16, 2014 10:02 PM
  • ALL Vista and Windows 7 machines should have the message - if the message is not there then there is a problem with the system, which has probably been caused by something which will mean that the system is showing as non-genuine (it may simply be a file problem).


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by elami Friday, January 17, 2014 12:54 PM
    Friday, January 17, 2014 8:18 AM
    Moderator
  • Ok, then the last.

    1. Do you still need this link to forum ? Have I to paste it?

    2. "No SLICE table" mean that my system could have a problem with self activate OEM licence (I mean if I'd buy OEM licence instead BOX)?
    • Edited by elami Friday, January 17, 2014 10:36 AM
    Friday, January 17, 2014 10:34 AM
  • If you purchase an OEM System Builder product, that also ignores the SLIC table, and activates over the internet in the same way as Retail ones do.

    It's only the pre-installed (and Recovery media) OS's that can self-activate using the SLIC table.

    The link to where you saw the information would be useful - then we can comment on what was actually happening, and perhaps correct whatever was being said there.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 17, 2014 11:17 AM
    Moderator
  • http://www.elektroda.pl/rtvforum/topic1704456.html
    Friday, January 17, 2014 11:36 AM
  • Thanks for that - the response by mrsebolo  is totally incorrect, and misleading (assuming Google Translate is working properly!)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 17, 2014 12:27 PM
    Moderator
  • I was mean about the last post : I mean mktiger.

    Thank you for helping me to understand it all and the misunderstood of post from mrsebolo.



    • Edited by elami Friday, January 17, 2014 2:43 PM
    Friday, January 17, 2014 12:53 PM
  • the mktiger post is also rather misleading, although possibly not incorrect (Google's translation fails here) -

    This is the Google translation...

    I have Windows 7 OEM purchased and activated I remember once that I had some problem with the disc (DMA CRC Error) Aug. hung my system after replacing the cable and reset the computer have showed up like a window - the system suggested by illegal But after any reboot itself disappeared. Maybe the DMR is crazy. Take a chance to upgrade Maybe install a newer version (only with a VISTA and WIN7 not)

    It implies that he had a DVD with problems - which would always cause problems with installation, and could lead to a non-genuine flag.

    The problem is that he brings DMR into it, and DMR has absolutely nothing to do with Windows Genuine or activation/validation.

    All in all, that post is really irrelevant to the original question.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 17, 2014 1:39 PM
    Moderator
  • Thank you for help.
    • Edited by elami Friday, January 17, 2014 2:50 PM
    Friday, January 17, 2014 2:44 PM
  • No problem - good luck!

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 17, 2014 3:19 PM
    Moderator