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  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FJT32-QMPGB-GCFF6
    Windows Product Key Hash: KGSsbuo1+06XJlvCBpYnFCqWv54=
    Windows Product ID: 00342-OEM-8992752-30004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.011
    ID: {6ACF4B85-5F36-4F22-B390-46525247D4D9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6ACF4B85-5F36-4F22-B390-46525247D4D9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GCFF6</PKey><PID>00342-OEM-8992752-30004</PID><PIDType>2</PIDType><SID>S-1-5-21-3522181730-3475682567-1907868716</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire one      </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.27</Version><SMBIOSVersion major="2" minor="4"/><Date>20100301000000.000000+000</Date></BIOS><HWID>92B80600018400E4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00342-00178-927-530004-02-1033-7600.0000-3022009
    Installation ID: 012336560120216142001920344676105524757142007354459724
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: GCFF6
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 22/10/2010 09:50:27 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAAAAQABAAIAAAABAAAABAABAAEAnJ9y7WKxKLsaqTwP0Oc3vlpk3lHOe3IZ

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm
      ASF!   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT

     

    Saturday, October 23, 2010 2:59 AM

Answers

  • Hello peppper306,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Your Acer Aspire One computer has a not-yet-activated installation of Office Home and Student 2007.  The status of "102" in the context of an installation of Office H&S 2007 usually means that the computer came with a Trial installation of Office H&S 2007, and that the trial period has now expired.  At expiration, Trial installations of Office 2007 essentially become "readers," meaning that you can view and print existing documents but you cannot open and edit them, nor can you create new documents.

    For you to continue to use Office with full functionality, you will have to purchase a full packaged retail product of Office H&S 2007 and enter the product key from the package, or purchase and install the current version of Office which is Office 2010 from your favorite retail store.

    Another option would be to uninstall Office H&S 2007, restart twice, then visit the Office 2010 Trial site and download a Trial of the Office 2010 edition that meets your needs.  Of course these Office 2010 Trials will expire in due time.  Here is the link:  http://office.microsoft.com/en-us/redir/XT102164250.aspx


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, October 23, 2010 3:31 AM