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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4HQ69-QYDC8-9Y8R3
    Windows Product Key Hash: IsLt3ouqlXz3WHMcCAsLp39QoKs=
    Windows Product ID: 00359-OEM-9800425-87637
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0C00DF96-2F91-4621-AF04-EBB41C4E120E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0C00DF96-2F91-4621-AF04-EBB41C4E120E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9Y8R3</PKey><PID>00359-OEM-9800425-87637</PID><PIDType>8</PIDType><SID>S-1-5-21-1163608640-1010853380-385277409</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2876AP9</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6XET41WW (1.25 )</Version><SMBIOSVersion major="2" minor="5"/><Date>20100602000000.000000+000</Date></BIOS><HWID>5E930300018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6X   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-004-287637-02-1033-7601.0000-0942012
    Installation ID: 001413036640260412638236821470011521569534268782021640
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9Y8R3
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/3/2012 9:41:34 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:6:2012 21:41
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAgABAAEAAAABAAAAAgABAAEAJJR0nSAQVPl0J6whlFxaGcgqArQ=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-6X  
      FACP   LENOVO  TP-6X  
      HPET   LENOVO  TP-6X  
      MCFG   LENOVO  TP-6X  
      TCPA   LENOVO  TP-6X  
      SSDT   LENOVO  TP-6X  
      SLIC   LENOVO  TP-6X  

     I am helping uncle reload his windows with the key located in battery compartment. He says he gets a windows activation screen every couple of days. I activated it with the key in the battery and it says it was successful. I can't read the report generated by the diagnostic tool, does he have a problem with the windows key???

    thanks for any help,

    Steve

    Tuesday, April 3, 2012 1:48 PM

Answers

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    Clean install and immediately install Avast 7.0, so I don't think it is actual malware. Maybe windows update triggered the activation again, I have heard of that and a lot of updates have happened in the last 25 days. If activation gets triggered again, I will run the MGADiag report before activating and submit to this web site.

    thanks for the help

    Steve

    Tuesday, April 3, 2012 3:41 PM

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    What is leading you to believe that it isn't?  What error message are you seeing?  There is nothing in your report to indicate otherwise.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, April 3, 2012 2:00 PM
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    I see no issues in your report. It is activated.

    If you go to the system properties page it should show as activated.

    (right click computer, select properties)


    Tuesday, April 3, 2012 2:04 PM
    Answerer
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    windows was reloaded by me 4 weeks ago with a successful activation.

    He brought me the computer this morning saying he gets the windows activation screen periodically. I went to the windows activate screen and was indeed asking me to activate this copy of windows. I did and it was successful and every way to check to see if it is activated (system page, windows activate, etc) all show it being so.

    I don't want him to get this screen again in a couple of days so I thought I would check and see if I was missing something.

    Tuesday, April 3, 2012 2:19 PM
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    As long as the COA key you entered was the one printed on the COA sticker on the case of the computer and the edition of Windows is the same as the one printed on the sticker then all should be OK.  The problem for us is that we need the report printed while the error condition is showing.  If the activation request returns do the report then (without activating).  Right now it can tell us nothing.  If it returns you can also use telephone activation and see if that sticks.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, April 3, 2012 2:24 PM
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    "innovative wilky" wrote in message news:df5e8483-1ba6-4f5b-a785-5e74dd7a624f...

    windows was reloaded by me 4 weeks ago with a successful activation.

    He brought me the computer this morning saying he gets the windows activation screen periodically. I went to the windows activate screen and was indeed asking me to activate this copy of windows. I did and it was successful and every way to check to see if it is activated (system page, windows activate, etc) all show it being so.

    I don't want him to get this screen again in a couple of days so I thought I would check and see if I was missing something.

     
     
    See if you can get it to bring up the request again - then while that is still showing, run another MGADiag report.
    That may then tell us what the problem is.
     
    I suspect that it may be either the result of malware, or an over-zealous anti-malware app - or simply a race condition.
     
    What AV and other anti-malware apps are installed?
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 3, 2012 2:25 PM
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    Clean install and immediately install Avast 7.0, so I don't think it is actual malware. Maybe windows update triggered the activation again, I have heard of that and a lot of updates have happened in the last 25 days. If activation gets triggered again, I will run the MGADiag report before activating and submit to this web site.

    thanks for the help

    Steve

    Tuesday, April 3, 2012 3:41 PM
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    Hello innovative wilky,

     If it was a clean install, I believe you are correct and it was an update(s) that triggered the re-activation event (it's a fairly uncommon thing, but can happen especially if one of the updates was a Driver update).

    Darin MS

    Tuesday, April 3, 2012 6:46 PM