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Why has a new HP PC failed Genuine Advantage and locked me out? RRS feed

  • Question

  • I'm slightly cheesed as following a power failure, I rebooted my 6 month old HP PC, which came new with Vista Home Premium, and it suddenly says it's an illegal copy of Vista.

     

    I'd expect better of HP, and being Sunday there's no support available.

     

    Reading online, it says you get 30 days grace if it does go wrong - but I've had no notification and now a PC that's no use!

     

    I've run the diagnostics...  says illegal.  I'm pretty sure it's not illegal, but am tempted to report Comet and HP to the police - and I can guarantee that the next batch of PCs at work will be Dell and not HP.

     

    Any help gratefully received on how to get into my PC prior to getting HP on the phone on Monday,

     

    Dan

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Cached / Grace status: 0xc004c4a8 / 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: {1DAC01EC-1472-4671-88DB-46F33637AB7B}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1DAC01EC-1472-4671-88DB-46F33637AB7B}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-240668218-4144867763-3819666309</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>RR502AA-ABU t3729.uk</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.16</Version><SMBIOSVersion major="2" minor="4"/><Date>20070411000000.000000+000</Date></BIOS><HWID>43323507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57110</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55700</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55332</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

     

     

    Sunday, September 2, 2007 3:18 PM

Answers

  •  

    Dan:

     

    Given what you're telling me, it looks like the change of hardware was actually enough (adding large amounts of ram and changing/adding a large hard-drive) to require reactivation of your PC.

     

    A telephone activation should have fixed the issue appropriately (or escalating through MS Support). I'm glad it worked out eventually though!

     

    Next time, try telephone activation first (the machine should prompt you to "Activate Windows" during this scenario Smile.

     

    -phil

    Friday, September 7, 2007 8:55 PM

All replies

  •  

    Dan:

     

    Have you updated hardware or anything of the sort (including updating hardware drivers)

     

    -phil

    Wednesday, September 5, 2007 7:37 PM
  • Long time ago, just after getting the PC, I added 2GB of RAM and an extra 320GB disk to the PC...  but got no warnings from the OS that it would cause an issue - and I cannot see how designing Genuine Advantage to be that sensitive is good for users or MS.  Maybe if the CPU serial changes, or there's an obvious chipset change then yeah OK, but if the PC is mostly the same!?

     

    Anyway, HP were little help, but all credit to the guy from MS Tech Supp who tried for 45 mins to get it working - and although we couldn't get the OS to de-register the key, I later managed to fudge the script slightly and clear the key, allowing me to re-register afterwards, so all is now well - touch wood - without having to do a full re-image of the PC from restore disks.

     

    Cheers,

     

    Dan, off to do a full backup, just in case :-)

     

     

     

    Wednesday, September 5, 2007 11:24 PM
  •  

    Dan:

     

    Given what you're telling me, it looks like the change of hardware was actually enough (adding large amounts of ram and changing/adding a large hard-drive) to require reactivation of your PC.

     

    A telephone activation should have fixed the issue appropriately (or escalating through MS Support). I'm glad it worked out eventually though!

     

    Next time, try telephone activation first (the machine should prompt you to "Activate Windows" during this scenario Smile.

     

    -phil

    Friday, September 7, 2007 8:55 PM