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    -- Poor english below:

    Hi, I have an issue with the Setup Updates when installing Microsoft Dynamics CRM 4.0

    Windows Server 2003 R2 on Microsoft Virtual Server 2005 RC2. English OS.
    Installing Microsoft Dynamics CRM 4.0 i386 from MSDN ISOs.
    Tested both English and French versions. 

    I don't want to have Internet access on that virtual server so I downloaded the Setup Updates from the Microsoft download site. (I need to provide a package that doesn't rely on MS download site...)

    I renamed the setup updates package for "server_i386_patchupdate16092008.msp"

    Created config_patch_update.xml that looks like:
    <CRMSetup>
    <Server>
    <Patch update="true">server_i386_patchupdate16092008.msp</Patch>
    </Server>
    </CRMSetup>

    Then I launch the Installation Wizard with this command: 
    setupserver.exe /config config_patch_update.xml

    And this is the error I get all the time:
    13:36:23|   Info| === Setup bootstrap logging started 2008-09-16 13:36:23 ===
    13:36:23|   Info| Bootstrap version: 4.0.7333.3.
    13:36:23|   Info| User: Administrator.
    13:36:23|   Info| Invoked with command line: setupserver.exe /config config_patch_update.xml
    13:36:23|   Info| Running C:\Installation\Microsoft\CRM\4.0\server\i386\setupserver.exe
    13:36:23|   Info| Loading bootstrap library C:\Installation\Microsoft\CRM\4.0\server\i386\ServerSetup.dll
    13:36:23|   Info| Microsoft Dynamics CRM is not currently installed.
    13:36:23|   Info| Closing bootstrap library C:\Installation\Microsoft\CRM\4.0\server\i386\ServerSetup.dll
    13:36:23|   Info| Beginning to parse configuration file 'C:\Installation\Microsoft\CRM\4.0\server\i386\config_patch_update.xml'
    13:36:23|   Info| Found product element: server
    13:36:23|   Info| Found patch element
    13:36:23|   Info|    Update=true
    13:36:23|   Info|    Patch File Location override: server_i386_patchupdate16092008.msp
    13:36:23|   Info| End of patch element
    13:36:35|   Info| Patchfile target Product code: {8DD75D83-D4A1-43AE-80C4-28480F69E419}
    13:36:35|   Info| Patchfile target version: 4.0.7333.113
    13:36:35|   Info| Patchfile target language: 1036
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {E43FF076-9593-40C9-8238-7AF0E2D74F69}
    13:36:35|   Info| Patchfile target version: 4.0.7333.113
    13:36:35|   Info| Patchfile target language: 1043
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {BC8DD950-8100-42F4-9EA9-26FCD41690AF}
    13:36:35|   Info| Patchfile target version: 4.0.7333.3
    13:36:35|   Info| Patchfile target language: 1033
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {57C27990-DD20-4838-9437-7F3A1365D519}
    13:36:35|   Info| Patchfile target version: 4.0.7333.113
    13:36:35|   Info| Patchfile target language: 3082
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {E6EB47D7-FCE5-46D0-AFB3-3F8EB4D6B938}
    13:36:35|   Info| Patchfile target version: 4.0.7333.131
    13:36:35|   Info| Patchfile target language: 2052
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {86FB9CBA-51B4-441C-AA76-4DC3C18E3FF7}
    13:36:35|   Info| Patchfile target version: 4.0.7333.127
    13:36:35|   Info| Patchfile target language: 1030
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {1CC98634-EEAE-4C41-85DF-DA5008CBC079}
    13:36:35|   Info| Patchfile target version: 4.0.7333.145
    13:36:35|   Info| Patchfile target language: 1040
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {3173A4EF-2C61-4739-BB6C-3952376C1724}
    13:36:35|   Info| Patchfile target version: 4.0.7333.127
    13:36:35|   Info| Patchfile target language: 1035
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {8795A8F1-61F1-419C-B3E6-86012F4C3009}
    13:36:35|   Info| Patchfile target version: 4.0.7333.145
    13:36:35|   Info| Patchfile target language: 1053
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {9FEE72CD-F3E9-44BB-A16B-2811E4A75414}
    13:36:35|   Info| Patchfile target version: 4.0.7333.113
    13:36:35|   Info| Patchfile target language: 1031
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {DA6CC5FC-1A49-4E46-BB45-81E71F9A9390}
    13:36:35|   Info| Patchfile target version: 4.0.7333.138
    13:36:35|   Info| Patchfile target language: 1041
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {9489E48A-7E07-4057-8E7F-F48FFA9DAA7E}
    13:36:35|   Info| Patchfile target version: 4.0.7333.149
    13:36:35|   Info| Patchfile target language: 1046
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {EE872419-A88F-4FBA-AD6C-AE8C9C0B56B1}
    13:36:35|   Info| Patchfile target version: 4.0.7333.162
    13:36:35|   Info| Patchfile target language: 1029
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {C9E828D4-C025-4DFD-8CE2-477FFAB10664}
    13:36:35|   Info| Patchfile target version: 4.0.7333.172
    13:36:35|   Info| Patchfile target language: 1038
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {B60FC945-151F-4633-90E9-DDF4F4440D10}
    13:36:35|   Info| Patchfile target version: 4.0.7333.160
    13:36:35|   Info| Patchfile target language: 1045
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {0B41D9B2-0285-42E6-884B-079ACAF702F7}
    13:36:35|   Info| Patchfile target version: 4.0.7333.152
    13:36:35|   Info| Patchfile target language: 1049
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {8A50C6B4-F97B-4BEC-9329-D52D85CC8E19}
    13:36:35|   Info| Patchfile target version: 4.0.7333.176
    13:36:35|   Info| Patchfile target language: 1037
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {8B3DBB7E-4D40-4AE1-93FD-962FEA039096}
    13:36:35|   Info| Patchfile target version: 4.0.7333.180
    13:36:35|   Info| Patchfile target language: 1032
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {129C62EB-4939-483D-A5FF-6A781E8F1BF7}
    13:36:35|   Info| Patchfile target version: 4.0.7333.151
    13:36:35|   Info| Patchfile target language: 1044
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {A7D62638-DF9E-4B60-ACB8-6E79ADC0F0B1}
    13:36:35|   Info| Patchfile target version: 4.0.7333.151
    13:36:35|   Info| Patchfile target language: 2070
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {34CE1A6E-1DA6-497F-83AE-6407C6627B21}
    13:36:35|   Info| Patchfile target version: 4.0.7333.162
    13:36:35|   Info| Patchfile target language: 1055
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {48A86E9C-5CC9-41CA-9AAA-B016C05B87FD}
    13:36:35|   Info| Patchfile target version: 4.0.7333.169
    13:36:35|   Info| Patchfile target language: 1028
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {27B3C9D0-5B5B-47FB-9F48-470EAD315B9D}
    13:36:35|   Info| Patchfile target version: 4.0.7333.176
    13:36:35|   Info| Patchfile target language: 3076
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {E491353F-FAEC-4C03-8955-E0311EB4D9BD}
    13:36:35|   Info| Patchfile target version: 4.0.7333.176
    13:36:35|   Info| Patchfile target language: 1042
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:35|   Info| Patchfile target Product code: {93561220-1B10-48F9-9C38-73F91B74CE6F}
    13:36:35|   Info| Patchfile target version: 4.0.7333.176
    13:36:35|   Info| Patchfile target language: 1025
    13:36:35|   Info| Patchfile target upgrade code: {20EA1269-CD24-459C-B8D7-E227D70386D9}
    13:36:37|   Info| Patchfile passed validation checks.
    13:37:27|   Info| Copying installer files to local directory:  
    13:37:27|   Info| Package: C:\Installation\Microsoft\CRM\4.0\server\i386\Server.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\MSCRM_{2ACA7B0F-613C-4A47-A7EC-EE34283C5881}" TARGETDIR="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\MSCRM_{2ACA7B0F-613C-4A47-A7EC-EE34283C5881}" ALLOWRUN=1 PATCH="server_i386_patchupdate16092008.msp"
    13:37:39|  Error| Error 1635 reported by MsiInstallProduct
    13:37:39|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Impossible d'ouvrir ce package correctif. Vérifiez que le package correctif existe et que vous pouvez y accéder, ou contactez le revendeur de l'application afin de vérifier que c'est un package correctif Windows Installer valide.   (setup.cpp:CCrmSetup::CopyInstallerFiles:385).
    13:38:11|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Impossible d'ouvrir ce package correctif. Vérifiez que le package correctif existe et que vous pouvez y accéder, ou contactez le revendeur de l'application afin de vérifier que c'est un package correctif Windows Installer valide.  , Error, OK
    13:38:11|   Info| InputResult: OK
    13:38:12|   Info| Copying installer files to local directory:  
    13:38:12|   Info| Package: C:\Installation\Microsoft\CRM\4.0\server\i386\Server.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\MSCRM_{B1264369-C085-4A16-A4F2-4BEF169BA716}" TARGETDIR="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\MSCRM_{B1264369-C085-4A16-A4F2-4BEF169BA716}" ALLOWRUN=1 PATCH="server_i386_patchupdate16092008.msp"
    13:38:24|  Error| Error 1635 reported by MsiInstallProduct
    13:38:24|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Impossible d'ouvrir ce package correctif. Vérifiez que le package correctif existe et que vous pouvez y accéder, ou contactez le revendeur de l'application afin de vérifier que c'est un package correctif Windows Installer valide.   (setup.cpp:CCrmSetup::CopyInstallerFiles:385).
    13:38:27|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Impossible d'ouvrir ce package correctif. Vérifiez que le package correctif existe et que vous pouvez y accéder, ou contactez le revendeur de l'application afin de vérifier que c'est un package correctif Windows Installer valide.  , Error, OK
    13:38:27|   Info| InputResult: OK
    13:38:29|   Info| Do you really want to cancel out of Setup?, Question, Yes|No
    13:38:29|   Info| InputResult: Yes
    13:38:29|   Info| === Setup bootstrap logging ended 2008-09-16 13:38:29 ===

    "Impossible d'ouvrir ce package correctif. Vérifiez que le package correctif existe et que vous pouvez y accéder, ou contactez le revendeur de l'application afin de vérifier que c'est un package correctif Windows Installer valide" That means something like: Impossible to open the update package. Verify that the update package exists and that you can access it, or contact the application provider to get a valid Windows Installer update package. 

    I have the exact same issue installing it in English. 

    Any ideas would be great!

    Maxime Fortier

    Tuesday, September 30, 2008 3:42 PM

Answers

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    To anyone else coming across this issue, the solution is to specify the full path to the update (msp) file in the configuration xml.

    Good luck to everyone!

    Eran
    • Marked as answer by MaximeFortier Friday, June 19, 2009 5:18 PM
    Wednesday, June 3, 2009 6:30 AM

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    Hi,

     

    It's a little difficult to understand your setup. But i will provide an input assuming that you are trying to setup a new CRM server with update without a net connection. By looking at the error i feel that the issue here is when the CRM setup tries to copy the files the setup dont have accuss to your directroy. So first thing make sure that u run the setup with a domain admin account.

     

    Following contains a sample scrip file that i created to install. Hope this will help you. I have explained the important options

     

    <CRMSetup>

       <Server>
      <Patch update="true">C:\server_i386.msp</Patch>  (This is where u define the update. Make sure ur setup acc have write permisions to this directory)
      <LicenseKey>xxxxx-xxxxx-xxxxx-xxxxx-xxxxx</LicenseKey>
      <SqlServer>LocalHost</SqlServer>
      <Database create="true" />
      <Reporting URL="http://CRMV4:808/ReportServer" />
      <OrganizationCollation>Latin1_General_CI_AI</OrganizationCollation>
      <basecurrency isocurrencycode="USD" currencyname="US Dollar" currencysymbol="$" />
      <Organization>FGH</Organization>
      <OrganizationUniqueName>FGH</OrganizationUniqueName>
      <OU>OU=CRMSystemUsers,DC=FGH,DC=com</OU> (This is the AD OU where the setup creates the user groups) 
      <WebsiteUrl create="true" />
      <InstallDir>c:\Program Files\Microsoft CRM</InstallDir> (Install dir, the setup should have rights to this too)
      <CrmServiceAccount type="NetworkService"> (service account for the CRM services)
      <ServiceAccountLogin />
      <ServiceAccountPassword />
      </CrmServiceAccount>
      <SQM optin="false" />
     <Email>
      <IncomingExchangeServer name="localhost" />
      </Email>
      </Server>
      </CRMSetup>

     

    Let us know this helps

     

    Thanks

    samapthperera

    • Proposed as answer by Juan Solares Thursday, June 4, 2009 6:39 PM
    Friday, October 17, 2008 7:08 AM
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    Thanks for your reply!

    "you are trying to setup a new CRM server with update without a net connection"
    - This is exactly what I am trying to do.
    "Make sure that u run the setup with a domain admin account."
    - I ran setup with a DA Account

    Monday, October 20, 2008 3:27 PM
  • Question
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    To anyone else coming across this issue, the solution is to specify the full path to the update (msp) file in the configuration xml.

    Good luck to everyone!

    Eran
    • Marked as answer by MaximeFortier Friday, June 19, 2009 5:18 PM
    Wednesday, June 3, 2009 6:30 AM
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    Hi,

    So strange... i was having this type of error when running crm setup after updating the setup files:

    13:38:12|   Info| Copying installer files to local directory:  
    13:38:12|   Info| Package: C:\Installation\Microsoft\CRM\4.0\server\i386\Server.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\MSCRM_{B1264369-C085-4A16-A4F2-4BEF169BA716}" TARGETDIR="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\MSCRM_{B1264369-C085-4A16-A4F2-4BEF169BA716}" ALLOWRUN=1 PATCH="server_i386_patchupdate16092008.msp"
    13:38:24|  Error| Error 1635 reported by MsiInstallProduct
    13:38:24|  Error| Setup cannot proceed because an error occured while copying installer files to the local system

    I then closed the installer, and run it again and it worked this time. Just amazing. :)

    Regards,

    Laeeq Qazi|Team Lead(Exchange + Sharepoint + BES + DynamicsCRM) www.HostingController.com
    Wednesday, July 21, 2010 9:21 PM