restoring backups error message RRS feed

  • Question

  • my pc crashed two weeks ago, thankfully, i had only just backed up my files onto an external drive with one care when it happened. i have since replaced my c drive and when i try to restore my one care backup files onto my new c drive, it goes through the whole process, then -after having reached 100% comes up with the error message "unknown problems are preventing Restore from continuing at this time. To correct this problem, try again later or restart your computer" 

    I have done that, removed and re installed the winss file as suggested in the "contact support" section, spoken to a support staff, who suggested i verify that it is not the external drive that was at fault (i have done an new backup since and have restored without any problem)

    please help!
    Tuesday, December 1, 2009 10:56 AM


  • Please contact support once again and work with them to resolve the problem. When you contact them, refer to the previous support case to continue troubleshooting with them.
    Alternatively, you can manually extract the files from the backup .zip files on the external drive using WinZip or another 3rd party compression/zip program. Large files that were split by the OneCare backup will need to be rejoined using this utility: 


    Once the split files have been extracted, they will need to be renamed to have extensions of .001, .002. .003 etc. before hjsplit will rejoin them.


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, December 1, 2009 1:20 PM