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Windows Aero/ Optional delivery Update not working

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Hi,

I am Saurabh Kumar, chartered accountant from india. Recently i have downloaded some games on my PC (with Vista Home Basic) like mario, tetrix, tank-o-box etc. from the internet and i guess just after that i am getting error messages like "You might be a victim of counterfeit software". Sometimes it says 'Windows Aero not working' and sometimes that 'Optional Update deivery not working'. Number of times i have checked over the net for its solutions but all in vain. While reviewing one of the ofered solutions to check the licence status through some diagnosis tool i got the following message.....Please suggest the solution, i am really tired of this problem now.

Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Detailed Status: 0xc004f012
Cached / Grace status: 0x0 / 0x0
Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
Windows Product ID: 89572-OEM-7332166-00096
Windows Product ID Type: 2
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.002
ID: {A838BAFE-0E34-439D-A18F-501879265EDF}(1)
Is Admin: Yes
Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
WGA Version: Registered, 1.7.59.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6000.vista_gdr.070627-1500
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A838BAFE-0E34-439D-A18F-501879265EDF}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-394302344-3230674433-2912173803</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension E521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.8 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070418000000.000000+000</Date></BIOS><HWID>92313507018400E8</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>bMk </OEMTableID></OEM></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57093</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>

Wednesday, October 3, 2007 6:04 PM

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Hi Saurabh,

Please follow the below steps and inform me if the issue was resolved:

(If you access to the start button)

1) Click the Start button

2) Type cmd in the Start Search field

3) At the top the Start window, you will see cmd.exe

4) Right Click cmd.exe and select Run as Administrator

5) Type: %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

6) Hit the Enter key

7) Reboot 2 times

(If you Do Not access to the start button)

1) Click the option Access computer with reduced functionality

2) A Browser will open, type: %windir%\system32 into the address field

3) Find the file cmd.exe

4) Right Click on the cmd.exe and select Run as Administrator

5) Type: %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

6) Hit the Enter key

7) Reboot 2 times

Thank you,
Darin Smith
WGA Forum Manager

Monday, October 8, 2007 7:22 PM

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Hello Saurabh_ca,

Would you first, reboot your computer x2 times. Then go to http://www.microsoft.com/genuine/ and click the "Validate Windows" button. If there are any problems, look to the lower left of the page for a light gray error code similar to this [0xc004c4a8]. Record this code and post it to this thread.

Thank you,
Darin Smith
WGA Forum Manager

Wednesday, October 3, 2007 6:57 PM
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Hi,

I heve this but jnothing happenend..after validating the window version i got the msg that thank you for validating your windows vista version and after that same problem again...

Regards

Saurabh Kumar

Sunday, October 7, 2007 4:11 AM
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You can get started with phone activation by typing "slui.exe 4"
(w/o the quotes) in the Start Search box in the Start Menu and pressing
Enter.
The phone activation process takes about 6 minutes.

Sunday, October 7, 2007 5:03 AM

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Hi Saurabh,

Please follow the below steps and inform me if the issue was resolved:

(If you access to the start button)

1) Click the Start button

2) Type cmd in the Start Search field

3) At the top the Start window, you will see cmd.exe

4) Right Click cmd.exe and select Run as Administrator

5) Type: %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

6) Hit the Enter key

7) Reboot 2 times

(If you Do Not access to the start button)

1) Click the option Access computer with reduced functionality

2) A Browser will open, type: %windir%\system32 into the address field

3) Find the file cmd.exe

4) Right Click on the cmd.exe and select Run as Administrator

5) Type: %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

6) Hit the Enter key

7) Reboot 2 times

Thank you,
Darin Smith
WGA Forum Manager

Monday, October 8, 2007 7:22 PM
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okay so i did what you told that guy to do. when i went to the website to validate my version it said that it could not pass my version because either an unauthorized change had been made or theres software that is not capatible. i typed what you said into the command box and it said that the file name, directory, or syntax was incorrect. I opened the command prompt and typed what the windows validation website said to type... it had to do with licensing and when i did that it said "system error 1312 has occured file or directory is corrupted and unreadable" also.. my apoint.exe is apparently corrupted. I dont know if that has anything to do with it. Im on a dell inspiron 1525.

Monday, August 25, 2008 12:16 AM
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Hi littlegirl701,

Then your issue is not the same as the original posters. In which case I recommend creating your own thread, post a Diagnostic Report as well as a detailed description of the issue. This way I can diagnose (and provide resolution steps) tailored to your specific issue.

Thank you,
Darin Smith
WGA Forum Manager
Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.

Monday, August 25, 2008 10:31 PM

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Windows Aero/ Optional delivery Update not working

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