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SBS 2011 Validation Issue RRS feed

  • Question

  • We have been running our sever with Windows SBS 2011 for a while now, it looks like there is a problem with our license since we are receiving Software Counterfeiting messages. I run the diagnostic tool and here are the results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FDXPK-CCWPH-R98GG
    Windows Product Key Hash: J9CfehV6BC4A6MykiBjUh/b1SEo=
    Windows Product ID: 01480-OEM-7602076-02501
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00020031.0.0.009
    ID: {87A6F250-F59C-4BA5-A60D-60AF482DC66F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Small Business Server 2011 Standard
    Architecture: 0x00000009
    Build lab: 7600.win7_ldr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Disabled
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Disabled
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Disabled
    Script ActiveX controls marked as safe for scripting: Disabled

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{87A6F250-F59C-4BA5-A60D-60AF482DC66F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00020031.0.0.009</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R98GG</PKey><PID>01480-OEM-7602076-02501</PID><PIDType>2</PIDType><SID>S-1-5-21-3135636708-981111349-2228611043</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>PowerEdge R420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.0</Version><SMBIOSVersion major="2" minor="7"/><Date>20120413000000.000000+000</Date></BIOS><HWID>92BB3607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>PE_SC3  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC004F015

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C327
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:20:2013 10:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAIAAQAAAAAAAQABAAEAHKJysDZw+s6YJhIOMg/OcAYMMuA0IQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   PE_SC3  
      FACP DELL   PE_SC3  
      SRAT DELL   PE_SC3  
      HPET DELL   PE_SC3  
      MCFG DELL   PE_SC3  
      SPCR DELL   PE_SC3  
      DMAR DELL   PE_SC3  
      WD__ DELL   PE_SC3  
      SLIC DELL   PE_SC3  
      ERST DELL   PE_SC3  
      HEST DELL   PE_SC3  
      BERT DELL   PE_SC3  
      EINJ DELL   PE_SC3  
      TCPA DELL   PE_SC3  
      SSDT INTEL PPM RCM 

    I'm receiving a message of re-installing the operating system and I don't know what would be the consequences of doing this, please answer to fritzhentschel@gmail.com

    Regards,

    Fritz K Hentschel

    Tech Support

    Algon Corp

     
    Friday, December 6, 2013 4:03 PM

Answers

  • Licensing Data-->
     C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC004F015
    
     Windows Activation Technologies-->
     HrOffline: 0x00000000
     HrOnline: 0xC004C327
     HealthStatus: 0x0000000000000000
     Event Time Stamp: 11:20:2013 10:01
     ActiveX: Registered, Version: 7.1.7600.16395
     Admin Service: Registered, Version: 7.1.7600.16395
     HealthStatus Bitmask Output:
    
    

    Very unusual errors there!

    This appears to be due to

    1) a license not being properly installed

    2) a bad data blob

    Please first try recreating Licensing Store.

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report.

    (Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, December 7, 2013 9:55 AM
    Moderator