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GrizzlyKev's issue RRS feed

  • Question

  • Hi David

    I have exactly the same problem at, strangely the same time as woofly and under the same circumstances. Any explanation for that?

    Following your instructions above, see my report below. There is no error code when using the /genuine link, the suggestion is that I should upgrade to Windows7.

    The windows product key in the report does not match the key on the label attached to my laptop from new. There has been no other problem with the operation since I bought the machine 2 years ago.

    Suggestions please.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {E230EA70-53C2-49AD-84B2-EF019E97DECF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Users\Everett\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E230EA70-53C2-49AD-84B2-EF019E97DECF}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-1882347445-2132871661-3967983982</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A200</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20080310000000.000000+000</Date></BIOS><HWID>61313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>1E4679BDDBA3DF8</Val><Hash>YiYC257sMo1GKa1RMe7+GAxQ4rM=</Hash><Pid>54186-786-2433243-17383</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAIAAQABAAAAAgABAAEAJJTcfkzWcscoS0aDju/WAODf8vTmSfYhrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CRESTLNE
      FACP   TOSCPL  CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel   CRESTLNE
      TMOR   PTLTD          
      SLIC   TOSCPL  TOSCPL00
      OSFR   TOSHIB  A+2nd ID
      APIC   INTEL   CRESTLNE
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci

     

    • Split by Darin Smith MS Friday, October 15, 2010 6:34 PM piggybacked on other user's thread
    • Moved by Darin Smith MS Friday, October 15, 2010 6:46 PM I moved to Windows 7 forum by mistake, moving back to Vista forum (From:Windows 7 Genuine Advantage Validation Issues (Windows 7))
    Friday, October 15, 2010 3:17 PM

Answers

  • Hello GrizzlyKev,

    Actually, your issue is most likely not the same as the Original Poster. We ask that all users create their own thread in their own forum so we don't end up troubleshooting multiple different issues in the same thread, confusing everyone in the process.  Because of this, I have split off your post to it's own thread.

    -----------

    The Diagnostic Report suggests that Vista's Licensing Store may be corrupt (or it's data is messed up in some way). Please try the below steps to recreate the Store and it's data.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.

    Note: If you have access to the Start Button, you can skip steps 1 and 2 and just click the start button and type: cmd.exe into the search field.


    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc   (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thank you,


    Darin MS
    Friday, October 15, 2010 6:30 PM
  • Clear instructions that have fixed the problem. Thanks for the expert advice.

    I suppose I won't find out what caused the problem in the first place?

    Thanks again

    Kev

    • Marked as answer by GrizzlyKev Saturday, October 16, 2010 6:49 AM
    Saturday, October 16, 2010 6:49 AM

All replies

  • Hello GrizzlyKev,

    Actually, your issue is most likely not the same as the Original Poster. We ask that all users create their own thread in their own forum so we don't end up troubleshooting multiple different issues in the same thread, confusing everyone in the process.  Because of this, I have split off your post to it's own thread.

    -----------

    The Diagnostic Report suggests that Vista's Licensing Store may be corrupt (or it's data is messed up in some way). Please try the below steps to recreate the Store and it's data.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.

    Note: If you have access to the Start Button, you can skip steps 1 and 2 and just click the start button and type: cmd.exe into the search field.


    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc   (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thank you,


    Darin MS
    Friday, October 15, 2010 6:30 PM
  • Clear instructions that have fixed the problem. Thanks for the expert advice.

    I suppose I won't find out what caused the problem in the first place?

    Thanks again

    Kev

    • Marked as answer by GrizzlyKev Saturday, October 16, 2010 6:49 AM
    Saturday, October 16, 2010 6:49 AM