locked
Office professional 2007 validation. RRS feed

  • Question

  • I purchased Office Professional 2007 from Amazon and tried to install on new Windows vista loaded Gatewat computer. Program rejects use by auxiliiary email accounts and fails validation test saying the program is not genuine Microsoft version. I cannot even print anything in alternate email accounts, children's or wife's account on my computer. I installed the program and properly registered it. I am a computer novice so this is all very exasperating and I cannot locate any telephone number for Microsoft to ge technical assistance.
    Monday, April 30, 2007 12:23 AM

Answers

  • Deobscure,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.
    WINDOWS VISTA:

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW”. This will allow IE to start with administrator privileges.

    6) In the new Internet Explorer session, manually type or copy this URL:  http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.

    7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE” button.
    What happened?  Are the results different? Please re-post here should you need further assistance.

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

     

     

    Monday, April 30, 2007 11:04 PM