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Validation RRS feed

  • Question

  • I purchased an Acer in 2007.  The Microsoft software passes validation however the Office does not.  It has been working all this time.  It was already installed on my laptop on purchase.  All of sudden it does not pass validation for the reason listed below.  Why is this happening?


    Below is a list of the products that did not pass validation and instructions for addressing each product. Recommended approach:
    • If a single product did not pass validation, take actions outlined below to get genuine Office
    • If multiple products did not pass validation, identify your most needed Office product or suite and take actions outlined below to get genuine Office. Uninstall other, non-genuine Office products that are preventing you from passing validation.
    [0x80180114]

    Microsoft Office Professional Edition 2003

    Problem: The product key used to install Office has been identified by Microsoft as a key that was issued to a large, corporate customer. This key is reserved for the exclusive use of this customer, and cannot be used to install other copies of Microsoft Office.

    Solution: If your computer belongs to a large organization and you believe you are receiving this message in error, talk to your system administrator.

    If your computer does not belong to a large organization, you may be a victim of software counterfeiting. In that case, your best options to acquire genuine Microsoft Office are outlined on this Office Genuine Advantage web page. You can also contact the business where you purchased Office, purchased your computer with Office pre-installed, or had your computer serviced. Ask for their help to ensure that the copy of Office you purchased or received with the purchase of a new computer is genuine."

    • Moved by Carey FrischMVP Sunday, October 18, 2009 11:40 AM Moved to relevant category (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    • Changed type Carey FrischMVP Sunday, October 18, 2009 12:58 PM Comment is really a question
    Sunday, October 18, 2009 4:27 AM

Answers

  • No reply from original poster.

    Closing thread as Answered

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 22, 2009 7:46 PM
    Thursday, October 22, 2009 7:45 PM

All replies

  • To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post. 

    Thank you!


    Carey Frisch
    Sunday, October 18, 2009 11:40 AM
  • No reply from original poster.

    Closing thread as Answered

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 22, 2009 7:46 PM
    Thursday, October 22, 2009 7:45 PM