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Repeat pop-up box requesting Windows Activation key, slui.exe4 does not work RRS feed

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    Hello!  Like so many others, I lost my desktop background and started getting a repeated pop-up box asking for a Windows Activation key out of the blue.  I have had this computer for over a year, so I have no idea what I did or one of my children did that started this issue.  After searching for help, I followed the directions of a different post about typing in the slui.exe4, but I was never prompted for a country, it just made the Windows Activation key pop-up box reappear.  Then I found another post about  the MGA diagnostic tool.  I ran the MGA diagnostic tool with the results as follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1A68EC5C-4EEB-4F74-B0EE-08EF3B18CE5E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1A68EC5C-4EEB-4F74-B0EE-08EF3B18CE5E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-1936164698-2488937936-1250849129</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L300D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.60</Version><SMBIOSVersion major="2" minor="4"/><Date>20090604000000.000000+000</Date></BIOS><HWID>43303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>6826569F2463F30</Val><Hash>AJd6PDu8Nww31XKIpSzgx/dtBzs=</Hash><Pid>81602-920-1499676-68761</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500237-02-1033-6001.0000-1842009
    Installation ID: 015894488872223921847371361206198626652420328220512954
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RJ34F
    License Status: Notification
    Notification Reason: 0xC004F059.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJTSdJy5sK4yy1T5EDNqWtRK8vTMSVwQpCKsVn4o

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   AMD     PowerNow

     

    Ann M. Dickerson
    Friday, October 29, 2010 10:14 PM

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    "mrbinky" wrote in message news:a2cdb450-fa1c-47e9-ab8d-836f109d0357...

    Hello!  Like so many others, I lost my desktop background and started getting a repeated pop-up box asking for a Windows Activation key out of the blue.  I have had this computer for over a year, so I have no idea what I did or one of my children did that started this issue.  After searching for help, I followed the directions of a different post about typing in the slui.exe4, but I was never prompted for a country, it just made the Windows Activation key pop-up box reappear.  Then I found another post about  the MGA diagnostic tool.  I ran the MGA diagnostic tool with the results as follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   AMD     PowerNow

     

    Ann M. Dickerson

    The problem here is that for some reason, the SLIC table in the BIOS is being seen by Windows as being not valid - this could be for a number of reasons, but the solution is to change the Product Key to that on the CoA sticker attached to the PC.
    To do this, click on the Start button and enter
    SLUI   3
    into the Search box, and hit the Enter key
    The Change Product Key wizard should come up. Follow the instructions, and then activate by telephone - you may need to speak to an operator if automated activation fails, in which case, redial the number, and do NOT respond to the request for which service you require - this forces a live operator to pick up.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, November 1, 2010 10:28 PM
    Friday, October 29, 2010 10:35 PM
    Moderator
  • Question
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    "mrbinky" wrote in message news:205b169a-04f8-48be-a882-44e1e5ba4b54...

    Noel,

    I did as you directed, but the problem is that the pop-up box asks for the CoA code on the sticker on the computer.  I found the sticker on the bottom of the computer, but I can't read the sticker anymore because parts of it have been wiped away. As I said, I've had the computer over a year.  So, I can't move forward.  Is there a 1-800 number I can call?

    Ann M. Dickerson

    Not at MS, no - you need to get hold of Toshiba, and see if they have a record of the Product Key attached to your machine. Failing that, there are a couple of things that may work, but aren't guaranteed (and could make the situation worse), also a clean install from the recovery disks *may* fix it, or using a new Windows license ($$) would certainly fix it.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, November 1, 2010 10:28 PM
    Friday, October 29, 2010 11:03 PM
    Moderator

All replies

  • Question
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    0
    Sign in to vote
    "mrbinky" wrote in message news:a2cdb450-fa1c-47e9-ab8d-836f109d0357...

    Hello!  Like so many others, I lost my desktop background and started getting a repeated pop-up box asking for a Windows Activation key out of the blue.  I have had this computer for over a year, so I have no idea what I did or one of my children did that started this issue.  After searching for help, I followed the directions of a different post about typing in the slui.exe4, but I was never prompted for a country, it just made the Windows Activation key pop-up box reappear.  Then I found another post about  the MGA diagnostic tool.  I ran the MGA diagnostic tool with the results as follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   AMD     PowerNow

     

    Ann M. Dickerson

    The problem here is that for some reason, the SLIC table in the BIOS is being seen by Windows as being not valid - this could be for a number of reasons, but the solution is to change the Product Key to that on the CoA sticker attached to the PC.
    To do this, click on the Start button and enter
    SLUI   3
    into the Search box, and hit the Enter key
    The Change Product Key wizard should come up. Follow the instructions, and then activate by telephone - you may need to speak to an operator if automated activation fails, in which case, redial the number, and do NOT respond to the request for which service you require - this forces a live operator to pick up.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, November 1, 2010 10:28 PM
    Friday, October 29, 2010 10:35 PM
    Moderator
  • Question
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    Noel,

    I did as you directed, but the problem is that the pop-up box asks for the CoA code on the sticker on the computer.  I found the sticker on the bottom of the computer, but I can't read the sticker anymore because parts of it have been wiped away. As I said, I've had the computer over a year.  So, I can't move forward.  Is there a 1-800 number I can call?

    Ann M. Dickerson
    Friday, October 29, 2010 10:48 PM
  • Question
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    "mrbinky" wrote in message news:205b169a-04f8-48be-a882-44e1e5ba4b54...

    Noel,

    I did as you directed, but the problem is that the pop-up box asks for the CoA code on the sticker on the computer.  I found the sticker on the bottom of the computer, but I can't read the sticker anymore because parts of it have been wiped away. As I said, I've had the computer over a year.  So, I can't move forward.  Is there a 1-800 number I can call?

    Ann M. Dickerson

    Not at MS, no - you need to get hold of Toshiba, and see if they have a record of the Product Key attached to your machine. Failing that, there are a couple of things that may work, but aren't guaranteed (and could make the situation worse), also a clean install from the recovery disks *may* fix it, or using a new Windows license ($$) would certainly fix it.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, November 1, 2010 10:28 PM
    Friday, October 29, 2010 11:03 PM
    Moderator