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Windows 7 not genuine after motherboard change RRS feed

  • Question

  • Hi folks,

    My laptop that I purchased from the Microsoft store had a motherboard failure. I replaced it recently, which resulted in the OS telling me it's not genuine. To the best of my ability the sticker on the bottom of the laptop reads: <redacted>

    From what I have read there is some type of mismatch between the OS and the MAC address on the network adapters. I need a product key so that I can continue to use my machine. I was very happy with Windows 7 up to this point but do not enjoy this frustration.

    Wayne Sproehnle

    ↓ Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Status:  Cable unplugged
    Dhcp Server:  none responded
    Physical Address:  00:1F:16:BA:B2:A5
    ↑ Intel(R) WiFi Link 1000 BGN
     primary  Auto IP Address:  192.168.1.109 / 24
    Gateway:  192.168.1.1
    Dhcp Server:  192.168.1.1
    Physical Address:  00:1E:64:09:05:60
    Connection Speed:  54 Mbps
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface
     
    Networking Dns Servers:  209.18.47.61
    209.18.47.62

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5AFFE84B-EFBD-44C1-8D5D-F2E14175DB47}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5AFFE84B-EFBD-44C1-8D5D-F2E14175DB47}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3343509209-4205188349-4101373379</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire xxxx</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.35</Version><SMBIOSVersion major="2" minor="6"/><Date>20100413000000.000000+000</Date></BIOS><HWID>8FFD0200018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>26FC24F72187EC0</Val><Hash>cukJfyY+t1Qi/iRZlt7AC8Ww5uA=</Hash><Pid>81608-864-4114963-65753</Pid><PidType>8</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2432009
    Installation ID: 014080349481116371621165331270682105884722616562977670
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 2
    Trusted time: 3/4/2013 8:55:30 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:20:2013 10:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEA6GGuGTQhHlr80fxlWn0KhgT+Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACER   ACER    
      FACP ACRSYS ACRPRDCT
      HPET ACER   ACER    
      BOOT ACER   ACER    
      MCFG ACER   ACER    
      DMAR 
      ASF! ACER   ACER    
      SLIC ACRSYS ACRPRDCT
      SSDT ACER   ACER    
      SSDT ACER   ACER    

         
    Monday, March 4, 2013 5:46 PM

Answers

  • Your problem is Acer's Quality Control department.

    In Acer's usual cavalier fashion, they replaced your motherboard with whatever ws on the shelf without checking the BIOS first.

    As a result, you have a motherboard from a Vista Machine, which is not capable of self-activating the Windows 7 OEM_SLP Key.

    Your options...

    1) Complain to Acer and demand that they repair the machine properly

    2) Change the Product Key to the one on your COA sticker, and activate that.

    3) Both :)

     

     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

     

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, March 4, 2013 5:58 PM
    Moderator