(I believe) I am running genuine Windows 7 on my work PC but am getting a 'this computer is not running genuine windows' message.

All replies

• 

  

  0

  Sign in to vote

  Don't see many of these!

  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
  Error: 0x800700C1

  Please run a full CHKDSK and SFC scan....

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   At the Command prompt, type

   CHKDSK C: /R

   and hit the Enter key.

   You will be told that the drive is locked,   and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

   The chkdsk will take a few hours depending on the size  of the drive, so be patient!

   After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

   SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   At the Command prompt, type

   SFC /SCANNOW

   and hit the Enter key

   Wait for the scan to finish - make a note of any error messages - and then reboot.

  run another MGADiag report and post the results.

  Copy the C:\Windows\Logs\CBS\CBS.log file to the desktop, then compress the copy, and upload it to your OneDrive, or other favoured fileshare site, and post a link

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Friday, March 21, 2014 8:11 PM

  Moderator
• 

  

  0

  Sign in to vote

  Thanks for your assistance and advice....and the simple to follow instructions for a total novice.
  
  Note: I couldn't get the check disk to run normally (i.e. as you suggested) as I got the following error. "Chkdsk cannot run because the volume is in use by another process" so I ran it from the accessories option which seemed to work the same.

  The error message I received from SFC/SCANNOW was; "Verification 67% complete. Windows Resource Protection found corrupt files but was unable to fix some of them".

  I will try and post the CBS.log shortly (no instructions, so may take me a while to figure out how to do this).
  

  Here is the new MGADiag report;

  Diagnostic Report (1.9.0027.0):
  

  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-3X94K-Y89BM-QQBH2
  Windows Product Key Hash: JixomdEvzYob/yPXoYLDT0nL/Wg=
  Windows Product ID: 00371-835-1784152-85122
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {50B3DBCF-CEC5-4BE8-BE69-B7389C15F7FF}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130828-1532
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Project Professional 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{50B3DBCF-CEC5-4BE8-BE69-B7389C15F7FF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QQBH2</PKey><PID>00371-835-1784152-85122</PID><PIDType>5</PIDType><SID>S-1-5-21-3198843927-2376766334-3101227199</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>N68S3+</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080015 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100826000000.000000+000</Date></BIOS><HWID>B2183707018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>765EB776EDC36AE</Val><Hash>Z1ubqNWOG9iAgELoG7xMXgus0hw=</Hash><Pid>89403-855-1876157-63782</Pid><PidType>1</PidType></Product></Products><Applications><App Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
  Error: 0x800700C1 
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0000000000000040
  Event Time Stamp: 3:24:2014 16:44
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAgABAAEAAQACAAAAAQABAAEAln1a+ISjSNGSAHZJwsJMf1KA741xF0Ia
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 082610 APIC1725
    FACP 082610 FACP1725
    SRAT AMD   FAM_F_10
    HPET 082610 OEMHPET0
    MCFG 082610 OEMMCFG 
    WDRT 082610 NV-WDRT 
    OEMB 082610 OEMB1725
    SSDT A M I POWERNOW
  
  

  Wednesday, March 26, 2014 11:24 AM
• 

  

  0

  Sign in to vote

  Link to CBS.log (hope this works)

  https://onedrive.live.com/redir?resid=EAA644B27F34F901!219&authkey=!AMvc6xnBsTXWOWg&ithint=file%2c.zip

  Wednesday, March 26, 2014 11:31 AM
• 

  

  0

  Sign in to vote

  It looks like the SFC scan crasheh about 2/3 of the way through.

  2014-03-25 21:11:47, Info                  CSI    0000022b [SR] Cannot repair member file [l:96{48}]"System.Runtime.Serialization.Formatters.Soap.dll" of System.Runtime.Serialization.Formatters.Soap, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
  2014-03-25 21:11:47, Error                 CSI    0000022c (F) STATUS_OBJECT_NAME_NOT_FOUND #4994283# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0}, da = (SYNCHRONIZE|FILE_READ_ATTRIBUTES), oa = @0xdfc9d0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[96]"\??\C:\Windows\WinSxS\msil_system.security_b03f5f7f11d50a3a_6.1.7601.18201_none_7062b0e68ae51a6d"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0xdfc9b0, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
  [gle=0xd0000034]
  2014-03-25 21:11:47, Error                 CSI    0000022d@2014/3/25:21:11:47.891 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
  [gle=0x80004005]
  2014-03-25 21:11:49, Error                 CSI    0000022e (F) STATUS_OBJECT_NAME_NOT_FOUND #4994282# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingDirectory(...)[gle=0xd0000034]
  2014-03-25 21:11:49, Error                 CSI    0000022f (F) STATUS_OBJECT_NAME_NOT_FOUND #4994281# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingDirectory(flags = 0, da = (SYNCHRONIZE), oa = @0xdfd2c8->SIL_OBJECT_ATTRIBUTES {s:40; on:"msil_system.security_b03f5f7f11d50a3a_6.1.7601.18201_none_7062b0e68ae51a6d"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT), dir = NULL, disp = Invalid)
  

  ... and there were a good few errors in the part that did run.

  Let's see what we can do about that...

  Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

  (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

  Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

  The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

  Then zip the CheckSUR.log and upload it to your OneDrive Public folder so I can take a look - post a link in your reply.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, March 26, 2014 2:56 PM

  Moderator
• 

  

  0

  Sign in to vote

  Thanks again for prompt reply.

  Here is the link to CheckSUR.log file
  

  https://onedrive.live.com/redir?resid=EAA644B27F34F901!220&authkey=!AJ9KlkQmktoBzNI&ithint=file%2c.zip 

  Wednesday, March 26, 2014 5:58 PM
• 

  

  0

  Sign in to vote

  I can't seem to access that file? possibly you didn't 'Share' it - or you didn't place it in your Public folder?

  Please try again.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, March 26, 2014 10:12 PM

  Moderator
• 

  

  0

  Sign in to vote

  Strange - thought I did the same as before but guess not.  Please let me know if this works ok.

  https://onedrive.live.com/redir?resid=EAA644B27F34F901%21221
  

  Thursday, March 27, 2014 11:55 AM
• 

  

  0

  Sign in to vote

  Not good, I'm afraid :(

  Here's the overall summary from the log....

   Found 216 errors
   Fixed 119 errors
    CSI Manifest Missing Total count: 7
    Fixed: CSI Manifest Missing.  Total count: 7
    CSI Manifest Zero Length Total count: 1
    CSI Catalog Missing Total count: 8
    Fixed: CSI Catalog Missing.  Total count: 8
    CSI Payload File Missing Total count: 117
    Fixed: CSI Payload File Missing.  Total count: 70
    CBS MUM Missing Total count: 10
    Fixed: CBS MUM Missing.  Total count: 10
    CBS Catalog Missing Total count: 4
    Fixed: CBS Catalog Missing.  Total count: 4
    CBS Registry Error Total count: 42
    CBS Watchlist Package Missing Total count: 7
    Fixed: CBS Paired File.  Total count: 14
    CSI Store Directory Missing Total count: 20
    Fixed: CSI Store Directory Missing.  Total count: 20
  

  I've highlighted (hopefully) the main problem areas remaining -

  That leaves us with 49 registry errors that we know of - and probably more that we can't see with this tool.

  They mostly appear to relate to the SP1 file versions - which could imply either a failed SP1 install, or corruption on the initial install of Windows.

  I recommend a repair install, which should fix all the OS problems - but before that, please tell us whether this is a Full Retail license, or an Upgrade - and if an Upgrade, is it one done with a disk, or an Anytime Upgrade?
  

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Saturday, March 29, 2014 8:04 AM
  • Marked as answer by Noel D PatonModerator Saturday, April 5, 2014 10:22 AM

  Thursday, March 27, 2014 1:31 PM

  Moderator
• 

  

  0

  Sign in to vote

  Sorry - I don't know the answer to your question.  

  The version of Windows was originally installed from a disk and since then any updates have been done via download.  Does that help? (I don't have a copy of the disk)

  Thursday, March 27, 2014 1:50 PM
• 

  

  0

  Sign in to vote

  You'll need your full product Key before attempting a repair install - you can get that by using Belarc Advisor, from www.belarc.com

  Once you have that to hand....

  Download the SP1 Refresh for your language and edition from the links on these pages...

  Heidoc -
  Microsoft DR Download links

  The links are for downloads from the Digital River servers run for MS, so are about as safe as
  you can get :)

  Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

  Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster :)

  Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

  Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

  - and they should help you get through it (it's not as difficult as it looks!)

  Always ask questions first if you're unsure - either here, or (preferably in sevenforums (tell them I sent you if you like).

  Good luck with it!

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Thursday, March 27, 2014 3:13 PM

  Moderator
• 

  

  0

  Sign in to vote

  Thanks - will give it a go.

  Note: Is my product key not listed under my System details under Windows activation? Looks a bit like this 00123-456-7891098-76543?

  Thursday, March 27, 2014 3:30 PM
• 

  

  0

  Sign in to vote

  Ignore the last part - I've got the key now - looks a bit like this: AB1C2-3DEFG-4H56I-J78KL-MNOP9 - correct?

  Thursday, March 27, 2014 3:52 PM
• 

  

  0

  Sign in to vote

  A thought - if I could get my hands on the original disk, I take it that would be a better solution?

  Would I then just need to follow the instructions from sevenforums?

  Thursday, March 27, 2014 4:06 PM
• 

  

  0

  Sign in to vote

  The best solution is the download - as your original disk may not have SP1 embedded in it, and you need SP1 (one way or another) anyhow.

  Your machine is of sufficient age that it may have been originally installed before Win7 SP1 was released - so an RTM disk would have been used, and this cannot work on a system such as yours which has been updated to SP1 (and beyond).

  ...and yes, the Product Key is 5 groups of 5 alpha-numeric characters - yours ends in QQBH2  (from your MGADiag report - it gives enough detail to know which key is in use but not enough to be able to duplicate it).

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  
  

  • Edited by Noel D PatonModerator Thursday, March 27, 2014 4:43 PM Add Key info

  Thursday, March 27, 2014 4:37 PM

  Moderator