Dell laptop bought new suddenly windows not valid

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  I ran chkdsk, no issue. Windows sticker is stupidly on bottom of laptop where it has naturally rubbed off and can't be read.

  I see a class action lawsuit in the making; I paid for this computer with Windows and I'll be dammed if I give microsoft more money when they obviously have a problem with their validation method.

  Friday, October 10, 2014 2:17 AM
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  You can try the following methods:

  1. Try installing the follwing update and then then try activating:

  http://support2.microsoft.com/kb/971033

  If that fails, try reinstalling the update: uninstall the update, restart the PC, instal the update, restart the PC and then check. Refer the link for more information:

  http://windows.microsoft.com/en-us/windows/remove-update#1TC=windows-7

  Look for the update 971033 and remove the same.

  2 .Try activating Windows offline, if the aboe method fails:

  Goto start -> type slui -4 -> press Enter. Choose your country/region, click Next, call to any of the numbers, enter the request code. Then, enter the activation code, to activate Windows.

  3. If that fails, try this:

  Goto start -> type services.msc -> press Enter. Click Yes, if UAC prompts. Now, look for the service "Software Protection". Double click on it, change startup type to Automatic, click on Apply and then Ok. Restart the PC, and then try activating.

  ---

  Balaji Kundalam

  Friday, October 10, 2014 3:03 AM
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  The problem appears to be that youve' reinstalled using Retail Media - rather than the manufacturer's Recovery media. Retail media require that you use the Product Key from the COA sticker on the machine's case, rather than one found using a Keyfinder tool - which is usually the manufacturer's OEM_SLP Key as shown in your report above.

   You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

  You may need to activate by phone.   

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Friday, October 10, 2014 7:34 AM

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  You can try the following methods:

  1. Try installing the follwing update and then then try activating:

  http://support2.microsoft.com/kb/971033

  Sorry - that won't work because the OEM_SLP Key is blocked permanently from activation at MS's servers.

  If that fails, try reinstalling the update: uninstall the update, restart the PC, instal the update, restart the PC and then check. Refer the link for more information:

  http://windows.microsoft.com/en-us/windows/remove-update#1TC=windows-7

  Look for the update 971033 and remove the same.

  Won't work - same reason

  2 .Try activating Windows offline, if the aboe method fails:

  Goto start -> type slui -4 -> press Enter. Choose your country/region, click Next, call to any of the numbers, enter the request code. Then, enter the activation code, to activate Windows.

  Won't work - same reason

  3. If that fails, try this:

  Goto start -> type services.msc -> press Enter. Click Yes, if UAC prompts. Now, look for the service "Software Protection". Double click on it, change startup type to Automatic, click on Apply and then Ok. Restart the PC, and then try activating.

  ---

  Balaji Kundalam

  
  Won't work - that has nothing to do with the problem, which is simply one of having the wrong Key installed for the apparent type of installation.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Friday, October 10, 2014 7:39 AM

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  I have not reinstalled anything; it just started up that way.
  Problem is the windows label is on the bottom of the laptop and I can't read it because it gets rubbed off over time; what a stupid place to put it.

  I have the office activation that came with the computer but a separate windows one was not supplied.
  This is not my error but a microsoft/dell issue in how they do activation.

  I will not submit to extortion. 

  
  

  • Edited by Ed20169 Friday, October 10, 2014 9:03 AM

  Friday, October 10, 2014 9:01 AM
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  Let's see if there's an underlying software problem first.

  Please run a full CHKDSK and SFC scan....

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

  At the Command prompt, type

   CHKDSK C: /R

  and hit the Enter key.

  You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

  The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

   After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

  SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

  At the Command prompt, type

  SFC /SCANNOW

  and hit the Enter key

  Wait for the scan to finish - make a note of any error messages - and then reboot.

  Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Friday, October 10, 2014 9:22 AM

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  Thanks for the guidance; it says it fixed corrupted files but it didn't fix the problem.
  Here's the log:
  
  https://drive.google.com/file/d/0B73C_u36H13WTmg2SnJwd2QzNWc/view?usp=sharing
  

  Friday, October 10, 2014 10:01 AM
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  Note also that the time was incorrect. I turned off automatic daylight savings and it is now correct.
  It still says windows not genuine but obviously Microsoft have a pretty serious flaw in their validation process.

  
  

  • Edited by Ed20169 Friday, October 10, 2014 12:58 PM

  Friday, October 10, 2014 12:58 PM
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  You had 63 damaged files present that SFC managed to fix!

  It found none that it couldn't fix.

  You need to switch the time in the correct way, because if you should be in Summer time currently, then it will report the wrong time to internet servers in winnter and you may lose access to certain sites. First, set the Daylight time to 'automatic' and THEN adjust the time to the correct one - also check your region and Time Zone settings settings are correct.

  Please post a new MGADiag report once you have the correct time settings.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Friday, October 10, 2014 2:22 PM

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  Time is synchronized, daylight savings is automatic.

  Here's a new MGADiag report.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
  Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
  Windows Product ID: 00359-OEM-8992687-00095
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {4E078AE4-55E2-43FB-BD65-C5B6833A0BCA}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.140303-2144
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{4E078AE4-55E2-43FB-BD65-C5B6833A0BCA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-4111351006-4015762044-1963236818</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N7010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="6"/><Date>20110331000000.000000+000</Date></BIOS><HWID>066C3007018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800095-02-1033-7600.0000-3392010
  Installation ID: 000824915495187842829584681403764104145711324121919871
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: RMV82
  License Status: Notification
  Notification Reason: 0xC004F063.
  Remaining Windows rearm count: 4
  Trusted time: 10/10/2014 12:36:41 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C533
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 10:10:2014 09:52
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAonZsMCKv/A/4QdYfbCxmiqK1nGdcXQ==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC PTLTD APIC  
    FACP INTEL CRESTLNE
    HPET INTEL CRESTLNE
    BOOT PTLTD $SBFTBL$
    MCFG INTEL CRESTLNE
    SPCR PTLTD $UCRTBL$
    SLIC DELL   QA09   
    OSFR DELL   DELL    
    ASF!  CETP    CETP
    SSDT PmRef CpuPm
  

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
  Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
  Windows Product ID: 00359-OEM-8992687-00095
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {4E078AE4-55E2-43FB-BD65-C5B6833A0BCA}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.140303-2144
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{4E078AE4-55E2-43FB-BD65-C5B6833A0BCA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-4111351006-4015762044-1963236818</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N7010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="6"/><Date>20110331000000.000000+000</Date></BIOS><HWID>066C3007018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800095-02-1033-7600.0000-3392010
  Installation ID: 000824915495187842829584681403764104145711324121919871
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: RMV82
  License Status: Notification
  Notification Reason: 0xC004F063.
  Remaining Windows rearm count: 4
  Trusted time: 10/10/2014 12:36:41 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C533
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 10:10:2014 09:52
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAonZsMCKv/A/4QdYfbCxmiqK1nGdcXQ==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC PTLTD APIC  
    FACP INTEL CRESTLNE
    HPET INTEL CRESTLNE
    BOOT PTLTD $SBFTBL$
    MCFG INTEL CRESTLNE
    SPCR PTLTD $UCRTBL$
    SLIC DELL   QA09   
    OSFR DELL   DELL    
    ASF!  CETP    CETP
    SSDT PmRef CpuPm
  
  

  
  

  Friday, October 10, 2014 4:38 PM
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  Still no change :(

  The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

  In such circumstances, the only things you can do are

  1) recreate the Licensing Store - in case it's a minor software problem causing the misread

  2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website

  3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table

  4) a reformat and reinstall using the manufacturer's recovery media

  5) purchase a new license for Windows (or a new computer)   

  In your case, #1, 2, 3 don't apply - which leaves you with #4 and #5...

  There *may* be an alternative solution though, if you are patient and persistent.

  Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key). Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.

   

  Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Sunday, October 26, 2014 11:37 AM
  • Marked as answer by Noel D PatonModerator Thursday, October 30, 2014 9:00 PM

  Saturday, October 11, 2014 8:03 AM

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  Thanks for your help; there's no way I'm giving Microsoft money and dell  no longer provide recovery media.

  Out of warranty you have  to use their premium service.

  I tried the win recover disk I made but there are no restore points before this started happening.

  I'll just forgo updates from now on. I did the "SLMGR/REARM" trick to stop  the notifications.

  Saturday, October 11, 2014 2:26 PM
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  MS do not charge if you follow my instructions. - try it and see.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Saturday, October 11, 2014 2:53 PM

  Moderator