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Windows 7 Non-Genuine Issue.

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Hello! As of around 10am today (GMT -6, 8/24/12) I've been experiencing periodic messages saying my copy of windows is not genuine. My computer is around 2-3 years old and was purchased from Dell. Now I've never once had this issue and I'm a bit inexperienced as to how to handle it. I downloaded the MGA Diagnostics Tool and here are the results:

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-PGT9C-777KD-32W74
Windows Product Key Hash: aV31uNYFoD+TSoVOl0ildGR0O5M=
Windows Product ID: 00359-OEM-8992687-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {61ED2D90-277E-4E98-8A48-23DC3E2B1042}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{61ED2D90-277E-4E98-8A48-23DC3E2B1042}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32W74</PKey><PID>00359-OEM-8992687-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1093542586-3241286291-453385609</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M15x</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100721000000.000000+000</Date></BIOS><HWID>AB543E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0001000000000000
Event Time Stamp: 8:24:2012 16:51
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: QAAAAAEABAABAAIAAAADAAAABgABAAEAln0WAzQoPGpOzYJJspK8ZM5w0CJiPfjX3OEBZcT+Wn7QPKRgSId2Vg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
OSFR DELL DELL
SLIC ALWARE ALIENWRE
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm

Friday, August 24, 2012 11:11 PM

Answers

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System Error 5 on starting the SPPSVC is rare and usually caused by permissions problems - the problem lies in working out where the permissions are at fault.

This may help - while written for a different error message, it may have some effect here...

This can result from mistakenly setting the System32 folder and its contents to 'Read Only' status.

To correct this:-

Open Windows Explorer (Computer)

Navigate to the C:\Windows folder

Find the System32 sub-folder and right-click on it

select Properties

Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.

Click on Apply.

Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set,
and click OK.

Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.

Wait for it to finish - it could take a couple of minutes.

OK out, and exit Windows Explorer.

Reboot twice

Post a new MGADiag report.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by GGNear Sunday, August 26, 2012 1:35 AM
Sunday, August 26, 2012 12:27 AM

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Well... now it seems it's changed since I last ran the MGA Diagnostics Tool. Updated results:

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50

Cached Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-PGT9C-777KD-32W74
Windows Product Key Hash: aV31uNYFoD+TSoVOl0ildGR0O5M=
Windows Product ID: 00359-OEM-8992687-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {61ED2D90-277E-4E98-8A48-23DC3E2B1042}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{61ED2D90-277E-4E98-8A48-23DC3E2B1042}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32W74</PKey><PID>00359-OEM-8992687-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1093542586-3241286291-453385609</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M15x</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100721000000.000000+000</Date></BIOS><HWID>AB543E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0001000000000000
Event Time Stamp: 8:24:2012 16:51
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: QAAAAAEABAABAAIAAAADAAAABgABAAEAln0WAzQoPGpOzYJJspK8ZM5w0CJiPfjX3OEBZcT+Wn7QPKRgSId2Vg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
OSFR DELL DELL
SLIC ALWARE ALIENWRE
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm

Friday, August 24, 2012 11:57 PM
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The error here is often associated with file system problems....

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.

You will be told that the drive is locked,

and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The chkdsk will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.

Post an MGADiag report with details of any error messages encountered.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Saturday, August 25, 2012 7:58 AM

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Alright, so I ran CHKDSK and rebooted. All it told me was "The system is clean," and proceeded to boot normally. I sign in and see no validation errors until about 5 minutes, then I get the same message.

I ran SFC and it's currently telling me "Windows Resource Protection did not find any integrity violations."

It may also be worth noting that when I initiated the CHKDSK command and went to shut my computer down, it gave me an unclosable error message saying "Access violation 0000000" or something along those lines.

Anyhow, here's my MGADiag report.
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-PGT9C-777KD-32W74
Windows Product Key Hash: aV31uNYFoD+TSoVOl0ildGR0O5M=
Windows Product ID: 00359-OEM-8992687-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {61ED2D90-277E-4E98-8A48-23DC3E2B1042}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{61ED2D90-277E-4E98-8A48-23DC3E2B1042}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32W74</PKey><PID>00359-OEM-8992687-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1093542586-3241286291-453385609</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M15x</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100721000000.000000+000</Date></BIOS><HWID>AB543E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0001000000000000
Event Time Stamp: 8:24:2012 19:16
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: QAAAAAEABAABAAIAAAADAAAABgABAAEAln0WAzQoPGpOzYJJspK8ZM5w0CJiPfjX3OEBZcT+Wn7QPKRgSId2Vg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
OSFR DELL DELL
SLIC ALWARE ALIENWRE
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm

Saturday, August 25, 2012 7:49 PM
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There is a problem with your Software Protection Service - something is preventing it from starting on demand the way it should.

Please use the following in an attempt to isolate the cause.

Click on Start

in the Search box, type

SERVICES.MSC

and hit the Enter key - accept the UAC prompt if you get one.

Look in the console for the Software Protection service, right-click on it and select Properties.

make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?

Post back with your results, and a new MGADiag report.

If it doesn't start, then please do the following...

Please open an Elevated (Administrator) Command Prompt window and use the following commands....

net start sppsvc

sc qc sppsvc

sc queryex sppsvc

sc qprivs sppsvc

sc qsidtype sppsvc

sc sdshow sppsvc

Copy and paste the output to your reply

Here are some instructions to make life easier :)

1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.

3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Saturday, August 25, 2012 11:27 PM

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Alright, I followed everything you said (I hope!) and when I attempted to run the service it gave me "Windows could not start the Protection Service on Local Computer. Error 5: Access is denied." I ran services.msc as elevated.

Results of the CMD commands:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>net start sppsvc
The Software Protection service is starting.
The Software Protection service could not be started.

A system error has occurred.

System error 5 has occurred.

Access is denied.

C:\Windows\system32>sc qc sppsvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: sppsvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Software Protection
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>sc queryex sppsvc

SERVICE_NAME: sppsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 5 (0x5)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>sc qprivs sppsvc
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: sppsvc
PRIVILEGES : SeAuditPrivilege
: SeChangeNotifyPrivilege
: SeCreateGlobalPrivilege
: SeImpersonatePrivilege

C:\Windows\system32>sc qsidtype sppsvc
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: sppsvc
SERVICE_SID_TYPE: UNRESTRICTED

C:\Windows\system32>sc sdshow sppsvc

D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
DWO;;;WD)

C:\Windows\system32>

Results of the latest MGADiag:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50

Cached Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-PGT9C-777KD-32W74
Windows Product Key Hash: aV31uNYFoD+TSoVOl0ildGR0O5M=
Windows Product ID: 00359-OEM-8992687-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {61ED2D90-277E-4E98-8A48-23DC3E2B1042}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{61ED2D90-277E-4E98-8A48-23DC3E2B1042}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32W74</PKey><PID>00359-OEM-8992687-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1093542586-3241286291-453385609</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M15x</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100721000000.000000+000</Date></BIOS><HWID>AB543E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0001000000000000
Event Time Stamp: 8:24:2012 19:16
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: QAAAAAEABAABAAIAAAADAAAABgABAAEAln0WAzQoPGpOzYJJspK8ZM5w0CJiPfjX3OEBZcT+Wn7QPKRgSId2Vg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
OSFR DELL DELL
SLIC ALWARE ALIENWRE
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm

Sunday, August 26, 2012 12:02 AM
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System Error 5 on starting the SPPSVC is rare and usually caused by permissions problems - the problem lies in working out where the permissions are at fault.

This may help - while written for a different error message, it may have some effect here...

This can result from mistakenly setting the System32 folder and its contents to 'Read Only' status.

To correct this:-

Open Windows Explorer (Computer)

Navigate to the C:\Windows folder

Find the System32 sub-folder and right-click on it

select Properties

Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.

Click on Apply.

Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set,
and click OK.

Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.

Wait for it to finish - it could take a couple of minutes.

OK out, and exit Windows Explorer.

Reboot twice

Post a new MGADiag report.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by GGNear Sunday, August 26, 2012 1:35 AM
Sunday, August 26, 2012 12:27 AM

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Done! Rebooted twice, no error so far (That doesn't say much... it pops up every time I reboot around a half hour to an hour or so later now).

Latest MGADiag:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-PGT9C-777KD-32W74
Windows Product Key Hash: aV31uNYFoD+TSoVOl0ildGR0O5M=
Windows Product ID: 00359-OEM-8992687-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {61ED2D90-277E-4E98-8A48-23DC3E2B1042}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{61ED2D90-277E-4E98-8A48-23DC3E2B1042}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32W74</PKey><PID>00359-OEM-8992687-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1093542586-3241286291-453385609</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M15x</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100721000000.000000+000</Date></BIOS><HWID>AB543E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800008-02-1033-7600.0000-2252010
Installation ID: 003656978955251615654583693422174556558206152101718313
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 32W74
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 8/25/2012 8:02:36 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0001000000000000
Event Time Stamp: 8:24:2012 19:16
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: QAAAAAEABAABAAIAAAADAAAABgABAAEAln0WAzQoPGpOzYJJspK8ZM5w0CJiPfjX3OEBZcT+Wn7QPKRgSId2Vg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
OSFR DELL DELL
SLIC ALWARE ALIENWRE
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm

Sunday, August 26, 2012 1:04 AM
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That looks a lot better :)

You should try validating at www.microsoft.com/genuine/validate to clear the remaining error.

When it passes, you'll be offered IE9 and MSE - you don't have to take them!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Sunday, August 26, 2012 1:31 AM

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Says it's genuine. Thanks so much for your help! Doubt I'd ever have figured it out without ya.

Sunday, August 26, 2012 1:32 AM
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Glad to be of service!

Good luck
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Sunday, August 26, 2012 1:51 AM

Moderator

Answered by:

Windows 7 Non-Genuine Issue.

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