As I turned my computer off this morning I allowed an automatic
Microsoft Windows update and was instructed not to turn off or unplug
my computer. These updates usually last about 2 to 5 mins before
my computer completely shuts off. However, when I returned over
an hour later it was still processing the update and the screen seemed
to be repeating the same thing over and over. Assuming it was
stalled, I did expressly what I was told NOT to do and turned off
the computer. When I restarted it I was told that I had a
conterfeit version of windows and that I should contact this website. (
I was able to get to my desktop but I was no longer connected to the
internet so I'm writing from work.) Obviously this "conterfeit"
version of windows was created by interrupting an update. I was rushed
to leave my home for work so I haven't done anything else but I expect
to run into problems when I get home and restart my computer. I
read in another string that microsoft phone support may not be able to
help me with this issue. And in another it mentions runing a diagnostic
as instructed by the manufacturers' ( in this case DELL)
handbook. Could you tell me generally what my next step should be
when I get home? Can I continue to operate the computer on this
other version until I validate?
How would I provide that for you? I don't have internet access on
the computer I'm having a problem with right now to copy it for
you...and I need to read how to run the diagnostic.
