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Office 365 online Outlook deleting original email message when I reply or forward RRS feed

  • Question

  • Hi, 

    I am using Office 365 online Outlook. 

    Everytime, I reply to a message, it is deleting the original email message which is normally below my reponse. 

    Does anyone know how to include the original email text in the reponse?

    Thank you for your help. 

    Wednesday, March 25, 2020 10:29 AM

All replies

  • Hi Misean,

    Are you using an Outlook desktop client or just Outlook on the web(OWA)?

    In Outlook desktop client, you can change how the original message appears in replies and forwards via File > Options > Mail > Replies and forwards.

    When using Outlook on the web, based on my test, it will include the original message when replying, if you don't see the original message, just click on the three dots below the text.

    If you still can't see the original message on web mail, Can the recipient see it? Please try clearing your browser cache, or you can try another browser.

    Hope this can be helpful.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, March 26, 2020 2:48 AM
  • Hi,

    Have you got the issue fixed?

    I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark the reply as answer? So that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards, 

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Friday, March 27, 2020 8:27 AM