"Already used" after first reinstall RRS feed

  • Question

  • same PC, after problems with sp3 clean install + sp3, every time ms changed own tool windows require activation. So by beeing fair user I got problems finally. Nice. Now I should spend my money to call somewhere and prove I dont stole what I buy. Usefull links to resolve problem like "buy another one".

    Have you at least smart programmers who can compare hardware?

    Hope I'll never buy Vista, cause I'm expecting even worse problems.
    Thursday, May 8, 2008 1:01 AM


  • Hello s73,


    There are many good reasons why Microsoft chooses to "re-genuize" it's products for it's users.




    But I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.


    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.




    If the above steps did not resolve your issue lets continue with the steps below.  Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:




    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.



    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.



    Thank you,


    Lori MS

    Thursday, May 15, 2008 9:36 PM