locked
Leftover files not quarantined or cleaned by OC RRS feed

  • Question

  • I posted this question (below) at the forum  last week. I deleted the files from quarantine as advised.  JimR1 suggested I contact you for more help with question #2 of my post. 

    If there are leftover files that may be causing my problems - please help me clean up my computer so it starts working properly again!

    Thanks, AV Challenge



    1) OC detected and quarantined this (shown below) "potentially harmful or unwanted software" from my computer on 2/19/08.  The OC Support Log shows WLOC could not clean a threat on y our computer.

    Threat Name: VirTool:Win32/Obfuscator.DQ
    File Name: C: \Documents and Settings\.........\SystemGuard2009

    (will provide more info in more private conversation)

    What should I do now?  Do I delete the threat from the quantine screen?

    2) My computer has been slower than normal and at times it takes up to a minute to close a window.  My OC is up to date on Tune-Ups and Back-Ups, I clear Temp Internet Files and History frequently.  I also scan my computer monthly for disk errors.  My Windows Updates are all up to date.

    Any suggestions?

    Thanks!
    • Moved by Stephen BootsMVP, Moderator Tuesday, March 10, 2009 4:05 PM (Moved from Windows Live OneCare Install and Activate to Windows Live OneCare Anti-Virus)
    Monday, March 9, 2009 7:43 PM

Answers