Word 2016 Not Responding for simple editing operations RRS feed

  • Question

  • Here is the exact release and license related info for the Word 2016 Traditional Chinese version I am using now.


    Please refer to the previous release info in the following link for the Word 2016 I was using before full reinstallation of the Office 2016 package.


    Problem Descriptions:

    After some updates, don't know which specific updates, Word 2016 started to show frequent "Not Responding" messages even after I conduct some very simple editing operations for a Word Document of 504KB. At first, I thought this was some system or updates related issues. Thus, I checked <g class="gr_ gr_30 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins replaceWithoutSep" data-gr-id="30" id="30">Windows</g> 10 system integrity via DISM  online repairs and Online Repairs of Office 2016. The problem persisted. 

    Eventually, I uninstalled Office 2016 entirely and installed a fresh copy of Office 2016 via the online facility which is the version listed at the beginning of this post. The problems are still present. 

    Findings from the Experiments:

    The same document can open in Word 2010 and 2013 for editing perfectly without any such "Not Responding" issues. 

    Given the experiences learned from the link above, I tried to save the document in .doc format instead of the .docx format to see if the problems go away.  Surprises! The "Not Responding" sluggish delays are no longer present!


    There are certain format changes between a document saved in .doc and .docx formats. Thus, avoiding problems by always saving in .doc is not really a long term option. I'd like to find out whether or not there are any fixes, or any specific release which I can use not carrying this "Not Responding" behaviors? 

    • Edited by IpSmiles Tuesday, April 2, 2019 6:59 PM
    • Moved by Richard MuellerMVP Tuesday, April 2, 2019 8:47 PM Not a Forums Issues question
    Tuesday, April 2, 2019 6:53 PM


All replies

  • This forum is not for product support.  Perhaps you'll find this one more helpful.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Tuesday, April 2, 2019 7:05 PM
  • This forum is for questions and discussions about the forums themselves. You can ask here:


    or at "Word IT Pro Discussions" here:


    Richard Mueller - MVP Enterprise Mobility (Identity and Access)

    Tuesday, April 2, 2019 7:06 PM
  • Thanks for the pointers. Just curious, is there a way to change where to post this message in a simple manners, such as just select the specific URL or Forum names?
    Saturday, April 6, 2019 2:24 AM
  • Only a forum moderator can move a thread (even then the process isn't simple). But one problem is that only the person asking the question knows the context. And the person may have already asked in the forum we select. Another issue is that often, as in this case, more than one forum has been suggested. You are the best one to make the selection.

    You should be able to copy and paste your question in a new post in one of the suggested forums. This avoids the need to re-key in anything but the question title. I tested and even your image gets copied.

    Richard Mueller - MVP Enterprise Mobility (Identity and Access)

    Tuesday, April 9, 2019 1:18 PM