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Attention: Stephen : Validation issue RRS feed

  • Question

  • Dear Stephen,
     
    I have a copy of Windows XP Home Edition which was bought in 2004 and have been using until this Friday where a pop up appear asking me to activate my copy of my windows XP which I did that in 2004 without problem.  Subsequently i have downloaded SP2.  I have run a copy of MGA and below are a copy of the information. 
     
    The information for my copy of Windows XP Home Edition are as follows:
     
    1) I have a windows XP Home Edition
    2) It reads as "OEM Software"
     
    Just for your information, I have reinstalled Windows on the same machine due to virus attack around 2005.
     
    Below are the info on my diagnostic report.
     
    Hope you can enlighten me by not asking me to buy another copy because I confidently believe that the copy of Windows which I installed in my PC is a genuine copy from authorised dealer.
     
    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TGQYG-XBFFJ-H3JT6
    Windows Product Key Hash: Q599fVm4khvCE7PYS1rEjWOH30g=
    Windows Product ID: 55277-OEM-2154745-27674
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {99966308-2DD1-4BC9-A851-9A25918EC74B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A
     
    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002
     
    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
     
    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Avant Browser\avant.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{99966308-2DD1-4BC9-A851-9A25918EC74B}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H3JT6</PKey><PID>55277-OEM-2154745-27674</PID><PIDType>3</PIDType><SID>S-1-5-21-1417001333-115176313-682003330</SID><SYSTEM><Manufacturer>MICRO-STAR INC.</Manufacturer><Model>MS-6728</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.7      </Version><SMBIOSVersion major="2" minor="3"/><Date>20040520000000.000000+000</Date></BIOS><HWID>106A361701846062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>9221512D0512500</Val><Hash>RUXkEFHEugg9ux6jQsWqSx8HYzE=</Hash><Pid>73931-640-0369737-57575</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 
     
     
    Saturday, October 27, 2007 2:21 PM

Answers

  • Hello Derrick,

     

    All appears well after reading your MGA diagnostic results and all that is required is for you to reactivate Windows. 

    Please contact a Microsoft customer service representative to activate Windows by phone by following these steps:

     

    1. Click “Start”, point to” All Programs”, point to “Accessories”, point to” System Tools”, and then click “Activate Windows”.

    Or, click the Windows Activation icon in the notification area.


    2. Click Yes, I want to telephone a customer service representative to active Windows now.


    3. Click “Read the Windows Product Activation Privacy Statement”, click “Back”, and then click “Next”

    .
    4. Follow the steps in the Activate Windows by phone dialog box and then click “Next”.

    Note:  The number appears now and differs based on the location that you select.


    5. Once activation is completed and you receive the following message, click “OK”.
    You have successfully activated your copy of Windows.

    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851

    If you are done with the activation, kindly proceed in validating the copy of your software by going to http://www.microsoft.com/genuine Click “Validate Windows” button.

    Please post again if you need further assistance. Thank you.

     

     

    Thank you

     

    Stephen Holm, MS

    WGA Forum Manager

     

    Monday, October 29, 2007 9:49 PM