Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Upgrading Hardware made a "Not Genuine" error? RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I upgraded my hard drive to an SSD drive and reinstalled Win7. But the SSD worked in really wonky way, so I went back to my HDD.

    About a month or two later, I upgraded my CPU from a 4 Core to an 8 Core.

    Soon after, Win7 says its not genuine. My software reseller (365 Professionals.com) is renovating their website (with no way to contact) and now I'm stuck!

    I purchased two licenses, but now both computers report they are not genuine.

    It was always the same motherboard!?!? Any help would be greatly appreciated.

    MSDIAG:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-MP6BQ-K733F-23P98
    Windows Product Key Hash: zqv12vNERIv9WfSYaKC6rkcvbyc=
    Windows Product ID: 00371-222-4180796-86160
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {82A9D7DB-F1E1-4D67-8776-61A4374AEFF2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130801-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{82A9D7DB-F1E1-4D67-8776-61A4374AEFF2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-23P98</PKey><PID>00371-222-4180796-86160</PID><PIDType>5</PIDType><SID>S-1-5-21-1347355345-1243067576-1509944466</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20120530000000.000000+000</Date></BIOS><HWID>36503307018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-222-418079-00-1033-7601.0000-2512013
    Installation ID: 018441477384911122454602924751554983499014312941792065
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 23P98
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 10/29/2013 1:51:24 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:8:2013 11:27
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAHKJ4GBwwVPm4QhSscKtiPX63ntdudQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      MSDM            GBT           GBTUACPI
      EUDS            GBT           
      MATS            GBT           
      TAMG            GBT           GBT   B0
      MATS            GBT           



    Tuesday, October 29, 2013 7:00 AM

Answers

All replies

  • Question
    Sign in to vote
    1
    Sign in to vote

    The Key in use is an MSDN Key from a not-for-resale MSDN account.

    Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so. 

    You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)

     

    Please read the following posts.... .................................

     

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

     

    and

     

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

     

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

     

    see also this post....

     

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9

     

     

    Also - have a look at this video....

     

     

    http://www.youtube.com/watch?v=hzqNNiOM0cs     

     

    You may be able to get a complimentary copy of the OS from Microsoft - fill in the Counterfeit report here...

    http://www.microsoft.com/en-gb/howtotell/default.aspx

     

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Proposed as answer by Kamin of Ressik Tuesday, October 29, 2013 2:37 PM
    • Marked as answer by Antialias401 Tuesday, October 29, 2013 5:44 PM
    Tuesday, October 29, 2013 7:44 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    Thank you Mr. Paton. Obviously not the answer I was hoping for :(

    I now have two Win7 Pros to replace... thankfully the economy is going very strong and my insurance premiums are not tripling at all, blah!
    Tuesday, October 29, 2013 5:48 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    LOL!

    :( on a more serious note- you should attempt to report the vendor to MS and to any intermediaries involved in the sale - PayPal, Credit Card companies, eBay, etc...

    Even if it doesn't benefit you financially, it may

    1) make you feel better

    3) mean that they can scam less people in the future

    ... and who knows, a proper Piracy report to MS may get you a complimentary genuine copy!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, October 29, 2013 8:06 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Great advice. The saddest part is their website looked so very legit.
    "MS Approved Partner" Badges
    "MS Certified Reseller" Badges

    Then, as soon it hits the fan, their website is "under construction" and no response to emails.
    @ 365Professionals.com

    Thanks again for your help Sir Paton.

    Wednesday, October 30, 2013 6:53 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    It looks like you are not the only one.  Here are 22 reports on the company, most of which reference invalid software keys and no response from the vendor.  This has been going on at least since January of 2013, I would hope that IF Microsoft knew about them, something would have been done.

    Please do not read this sentence. Please ignore the previous sentence.

    Wednesday, October 30, 2013 8:23 PM