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Windows 7 reinstall RRS feed

  • Question

  • Hi

    I had to reinstall Windows 7 Home Premium on my lenovo laptop.

    The product code reactivation won't work.  I contacted MS by Live Chat and got a load of old cock about how OEM licences can't be used to reinstall Windows on different machines.  When I pointed out that it was the SAME laptop and the SAME hardware (I hadn't replaced the hard disk/motherboard/made ANY hardware changes) she just said that Activation Software assumes that I had and it was basically tough, there was nothing Microsoft could (translation: would) do.

    Can anyone suggest other contacts at Micorsoft UK please?

    Thanks

    Neil

    Tuesday, January 6, 2015 12:00 PM

Answers

  • SOLVED!

    And, my mistake.  Who'd have thought it ..?

    The mistake being that I was using the product key collected from "speccy" pre-install, rather than the actually label, which was buried in the battery compartment.  The former is apparently a generic one that the manufacturer uses for pre-installation: you need your "real" key.  I used that for on-line activation with no issues.

    Still, 4 separate Microsoft employees told me that the problem was that I hadn't used the originally-supplied install media, which was actually bollocks, so not great service.

    Thanks

    Neil

    Tuesday, January 6, 2015 1:46 PM

All replies

  • Diagnostic Tool Output:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
    Windows Product ID: 00359-OEM-8992687-00249
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F0970F38-4DB3-4390-ADCC-2717EBA70744}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F0970F38-4DB3-4390-ADCC-2717EBA70744}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-1184899411-3800774519-4042361497</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3259CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>H0ET32WW (1.14 )</Version><SMBIOSVersion major="2" minor="7"/><Date>20120615000000.000000+000</Date></BIOS><HWID>69C43907018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-H0   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800249-02-2057-7601.0000-0062015
    Installation ID: 018970018580477810996330111982024836563583172623743960
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FJQKD
    License Status: Initial grace period
    Time remaining: 41340 minute(s) (28 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 06/01/2015 12:03:52

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:6:2015 10:15
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAEAAAACAAAABAABAAEA6GF4CWzrMCCcJTA/Pv38RcxdWCsYLpK+LnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TP-H0   
      FACP LENOVO TP-H0   
      HPET LENOVO TP-H0   
      MCFG LENOVO TP-H0   
      SLIC LENOVO TP-H0   
      SSDT LENOVO SataAhci
      SSDT LENOVO SataAhci
      FPDT LENOVO TP-H0   
      ASF! LENOVO TP-H0   
      SSDT LENOVO SataAhci
      SSDT LENOVO SataAhci
      UEFI LENOVO TP-H0   
      UEFI LENOVO TP-H0   
      POAT LENOVO TP-H0   
      SSDT LENOVO SataAhci
      UEFI LENOVO TP-H0   

    Tuesday, January 6, 2015 12:05 PM
  • SOLVED!

    And, my mistake.  Who'd have thought it ..?

    The mistake being that I was using the product key collected from "speccy" pre-install, rather than the actually label, which was buried in the battery compartment.  The former is apparently a generic one that the manufacturer uses for pre-installation: you need your "real" key.  I used that for on-line activation with no issues.

    Still, 4 separate Microsoft employees told me that the problem was that I hadn't used the originally-supplied install media, which was actually bollocks, so not great service.

    Thanks

    Neil

    Tuesday, January 6, 2015 1:46 PM
  • :)

    Had you used the 'proper' Recovery media for the reinstall there wouldn't have been a problem, since that contains the licenses which match the SLIC table in the BIOS, and allow the OEM_SLP Key (from your report) to self-activate properly.

    Computers that come pre-installed with Windows 7 from large manufacturers usually come with two Product Keys.

    OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on  computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.

    COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.

    The problem is that most MS operators probably hadn't started when MS finished selling Win7 - so they were trained on Win8, and that has a very different system for Activation in OEM computers.

    Glad you managed to sort it out yourself!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Tuesday, January 6, 2015 3:39 PM
    Moderator