Answered by:
Windows 7 is not genuine?? I bought the upgrade license from the Microsoft Store
Question
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Would appreciate help in resolving this. Windows 7 is installed as an upgrade to Vista on a Dell laptop. Here is the info from the MGADiag program.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-JMVB2-C9VMP-YYDKD
Windows Product Key Hash: 9T5sqToiSd5PNjMuLLdrLVvmTIg=
Windows Product ID: 00359-911-5555717-85996
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E3A62086-249A-4797-ACAE-4CD3CD18BCFE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office XP Professional - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E3A62086-249A-4797-ACAE-4CD3CD18BCFE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YYDKD</PKey><PID>00359-911-5555717-85996</PID><PIDType>5</PIDType><SID>S-1-5-21-209869615-2504823572-2820495621</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1000 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.6.3 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071207000000.000000+000</Date></BIOS><HWID>C3683107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>BA654DE4C4D0380</Val><Hash>1fQzL7ghu9jlzrzPsybMAoPr8cQ=</Hash><Pid>54186-640-0577925-17492</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-911-555571-01-1033-7601.0000-2592011
Installation ID: 013005461714566761417262319033404606312285483473454271
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: YYDKD
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 9/20/2011 7:17:24 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:2:2011 11:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJJTG3ZyFvAa4kTJXkKY64YpC6NAA6fC4zPM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP ATI Bowfin
MCFG PTLTD MCFG
TCPA AMD
SSDT PTLTD POWERNOW
SLIC DELL M08
Answers
-
Hi Noel-
I intended to call and try to get the incident number, but I noticed on my note of the key they gave me that two letters had been crossed out and another written above. I decided to play and find out if that was the problem all along. The one letter was a Z and it was rejected outright. The other letter went in but when I sent the key it came back with the message that the key could not be correct, so I went back and entered the other letter which meant the key entered was the same one that I had tried numerous times before, this time however it worked and the license is now authenticated. One of those mysteries of the universe. Thanks for your help, much appreciated.
Paul
- Marked as answer by Darin Smith MS Monday, September 26, 2011 10:07 PM
All replies
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And what did the store say when you asked them about this?
There was a recent error on the Microsoft servers concerning this very thing and the advisory read:
Contact the Microsoft Store where you opened your account. Several users are reporting that the Microsoft Store had a problem this week causing this sort of non-genuine notice. They report that the Microsoft Store is resolving the issue. In the US call 866-530-6364.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Marked as answer by Darin Smith MS Thursday, September 22, 2011 8:13 PM
- Unmarked as answer by Darin Smith MS Thursday, September 22, 2011 8:13 PM
- Proposed as answer by Darin Smith MS Thursday, September 22, 2011 8:13 PM
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Thanks for the info. I did call the number you listed and got help. After verifying the purchase they gave me a new activation number which I input and rebooted and verified that I had written down the correct numbers and input and rebooted and on and on at least 4 times, but still no luck. At this point I was disconnected (my bad or theirs, who knows) and figured I would wait a day and see if it was any better. Tried the new activation last night and still no go. Have meetings in the evening the next couple of days so I will ring them back over the weeked and see if we can get it resolved. Many thanks for your post. It certainly pointed me in the right direction.
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"NorthCoastIT" wrote in message news:6d9d1150-d92b-4d29-bbb2-05cc085683e3...Thanks for the info. I did call the number you listed and got help. After verifying the purchase they gave me a new activation number which I input and rebooted and verified that I had written down the correct numbers and input and rebooted and on and on at least 4 times, but still no luck. At this point I was disconnected (my bad or theirs, who knows) and figured I would wait a day and see if it was any better. Tried the new activation last night and still no go. Have meetings in the evening the next couple of days so I will ring them back over the weeked and see if we can get it resolved. Many thanks for your post. It certainly pointed me in the right direction.Please post a new MGADiag report so that we can see what’s going on.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
Here is the latest info. Thanks for your help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-CMJXQ-87DYW-6TV69
Windows Product Key Hash: uKKV4P3iVE1cq2OdnRjCsuxdUV4=
Windows Product ID: 00359-113-9093957-85474
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E27764AB-8B62-48AE-9B1D-E9B358BE3115}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office XP Professional - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E27764AB-8B62-48AE-9B1D-E9B358BE3115}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6TV69</PKey><PID>00359-113-9093957-85474</PID><PIDType>5</PIDType><SID>S-1-5-21-209869615-2504823572-2820495621</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1000 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.6.3 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071207000000.000000+000</Date></BIOS><HWID>C3683107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>BA654DE4C4D0380</Val><Hash>1fQzL7ghu9jlzrzPsybMAoPr8cQ=</Hash><Pid>54186-640-0577925-17492</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-113-909395-00-1033-7601.0000-2642011
Installation ID: 006433516251942560410940405772070365161252069011256650
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6TV69
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 9/24/2011 8:58:51 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:2:2011 11:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJJTG3ZyFvAa4kTJXkKY64YpC6NAA6fC4zPM=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP ATI Bowfin
MCFG PTLTD MCFG
TCPA AMD
SSDT PTLTD POWERNOW
SLIC DELL M08 -
"NorthCoastIT" wrote in message news:3b82f68e-05b4-4685-ae79-110838ced0b4...
Here is the latest info. Thanks for your help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-CMJXQ-87DYW-6TV69
Windows Product Key Hash: uKKV4P3iVE1cq2OdnRjCsuxdUV4=
Windows Product ID: 00359-113-9093957-85474
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003Other data-->
SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1000 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.6.3 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071207000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Partial Product Key: 6TV69
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 9/24/2011 8:58:51 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:2:2011 11:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:Your Product Key is showing as being blocked (again!)Please try validation at www.microsoft.com/genuine/validate – what response do you get?The WAT error should (I think) have been cleared when you changed the Key – so there may be a problem with the licensing store, since the date there is before the change.Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
Reboot and Post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
Here is the new MGADiag report. I did confirm that a new tokens.dat file was created. The reactivation was not successful.
Thanks again for your help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-CMJXQ-87DYW-6TV69
Windows Product Key Hash: uKKV4P3iVE1cq2OdnRjCsuxdUV4=
Windows Product ID: 00359-113-9093957-85824
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E27764AB-8B62-48AE-9B1D-E9B358BE3115}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office XP Professional - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E27764AB-8B62-48AE-9B1D-E9B358BE3115}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6TV69</PKey><PID>00359-113-9093957-85824</PID><PIDType>5</PIDType><SID>S-1-5-21-209869615-2504823572-2820495621</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1000 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.6.3 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071207000000.000000+000</Date></BIOS><HWID>C3683107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>BA654DE4C4D0380</Val><Hash>1fQzL7ghu9jlzrzPsybMAoPr8cQ=</Hash><Pid>54186-640-0577925-17492</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-113-909395-00-1033-7601.0000-2682011
Installation ID: 006433516251942560410940405772070365161252069011256650
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6TV69
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 9/25/2011 8:13:14 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:2:2011 11:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJJTG3ZyFvAa4kTJXkKY64YpC6NAA6fC4zPM=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP ATI Bowfin
MCFG PTLTD MCFG
TCPA AMD
SSDT PTLTD POWERNOW
SLIC DELL M08 -
"NorthCoastIT" wrote in message news:451225bd-d76d-41d4-8c28-276a05ce2bd3...
Here is the new MGADiag report. I did confirm that a new tokens.dat file was created. The reactivation was not successful.
Thanks again for your help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-CMJXQ-87DYW-6TV69
Windows Product Key Hash: uKKV4P3iVE1cq2OdnRjCsuxdUV4=
Windows Product ID: 00359-113-9093957-85824
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
Other data-->
SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1000 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.6.3 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071207000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Partial Product Key: 6TV69
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 9/25/2011 8:13:14 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:2:2011 11:09
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
SLIC DELL M08Darin will be able to research the actual Keys in use here when he gets back to the office on Monday – since this Key was apparently given you by MS Activation Support, there is no reason it should not be genuine (but stranger things have happened)If you have an incident number from your discussions with them, please post it so that he can chase it through the internal systems.He may advise simply that you contact support again, or (assuming you have an incident number, and gave the needed details), he may be able to get them to phone you.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
Hi Noel-
I intended to call and try to get the incident number, but I noticed on my note of the key they gave me that two letters had been crossed out and another written above. I decided to play and find out if that was the problem all along. The one letter was a Z and it was rejected outright. The other letter went in but when I sent the key it came back with the message that the key could not be correct, so I went back and entered the other letter which meant the key entered was the same one that I had tried numerous times before, this time however it worked and the license is now authenticated. One of those mysteries of the universe. Thanks for your help, much appreciated.
Paul
- Marked as answer by Darin Smith MS Monday, September 26, 2011 10:07 PM
-
"NorthCoastIT" wrote in message news:1e8c4fc8-d37d-4f36-9845-50b1e3033137...
Hi Noel-
I intended to call and try to get the incident number, but I noticed on my note of the key they gave me that two letters had been crossed out and another written above. I decided to play and find out if that was the problem all along. The one letter was a Z and it was rejected outright. The other letter went in but when I sent the key it came back with the message that the key could not be correct, so I went back and entered the other letter which meant the key entered was the same one that I had tried numerous times before, this time however it worked and the license is now authenticated. One of those mysteries of the universe. Thanks for your help, much appreciated.
Paul
Well done!Please post another MGADiag report so that we can check that all is now OK.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
Hi Noel-
He is the latest post. Everything still seems good. Thanks
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CMJXQ-87DYW-6TV69
Windows Product Key Hash: uKKV4P3iVE1cq2OdnRjCsuxdUV4=
Windows Product ID: 00359-113-9093957-85824
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E27764AB-8B62-48AE-9B1D-E9B358BE3115}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office XP Professional - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E27764AB-8B62-48AE-9B1D-E9B358BE3115}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6TV69</PKey><PID>00359-113-9093957-85824</PID><PIDType>5</PIDType><SID>S-1-5-21-209869615-2504823572-2820495621</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1000 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.6.3 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071207000000.000000+000</Date></BIOS><HWID>C3683107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>BA654DE4C4D0380</Val><Hash>1fQzL7ghu9jlzrzPsybMAoPr8cQ=</Hash><Pid>54186-640-0577925-17492</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-113-909395-00-1033-7601.0000-2682011
Installation ID: 006433516251942560410940405772070365161252069011256650
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6TV69
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 9/26/2011 6:49:06 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:25:2011 08:44
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJJTG3ZyFvAa4kTJXkKY64YpC6NAA6fC4zPM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP ATI Bowfin
MCFG PTLTD MCFG
TCPA AMD
SSDT PTLTD POWERNOW
SLIC DELL M08
-
"NorthCoastIT" wrote in message news:b51389dd-a2db-4908-b706-74144c416d1b...
Hi Noel-
He is the latest post. Everything still seems good. Thanks
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CMJXQ-87DYW-6TV69
Windows Product Key Hash: uKKV4P3iVE1cq2OdnRjCsuxdUV4=
Windows Product ID: 00359-113-9093957-85824
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
Looks good to me!Good Luck.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
