OneCare was running fine on my laptop. Then, I got an update. For some reason, the update failed to install itself. I rebooted the computer, same result. Searching for help revealed Microsoft had an OneCare uninstall tool. Great! I downloaded and ran that program, and guess what? It too, failed!
I stopped the OneCare services, tried again, and once again the uninstall tool failed. I don't know why Microsoft products do not believe in error codes, so we will never know what went wrong with the original upgrade or the uninstall.
I uninstalled OneCare, and re-downloaded the product. At least that part went OK. I tried activating the software, but now OneCare tells me I need a subscription. Please note: I HAD A SUBSCRIPTION AND EVERYTHING WAS WORKING FINE UNTIL THE PROGRAM FAILED TO UPDATE ITSELF!!!!!
Granted, I don't have that many days left on my subscription before I'm going to have to renew it, but I don't see why I should have to buy another subscription when I still have time left on the old one.
Is there any way for Microsoft to validate the existing subscription and get me off 'trial mode'?
-- bob
