locked
Unable to activate Windows vista home basic, product key being identified as invalid RRS feed

  • Question

  • I have a Windows Vista Home Basic version installed on  Dell Laptop. Bought the Windows OS along with the laptopn from DELL.

    The OS was already installed and activated when the laptop was delivered, hence never tried to do anything else.

    But somewhere down the line, the desktop went black and started getting the message at the bottom left corner that "This copy of windows is not genuine".

    I tried changing the product key, by entering the one mentioned on the Certification of Authenticity sticker on side of the laptop. But this product key is being identified as invalid.

    I'm not sure what is the problem. I dont know what else to try. Can someone help me out here please.

    Saturday, February 13, 2010 5:51 PM

Answers

  • Hello AnitaDsouza,

      What happens when you attempt to Activate by Phone?

      Please also download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, February 17, 2010 10:30 PM
    Monday, February 15, 2010 10:51 PM

All replies

  • Hello AnitaDsouza,

      What happens when you attempt to Activate by Phone?

      Please also download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, February 17, 2010 10:30 PM
    Monday, February 15, 2010 10:51 PM
  • I assume issue is resolved.

    Darin MS
    Wednesday, February 17, 2010 10:30 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KC7KG-4YR37-H8PHC
    Windows Product Key Hash: G5lQ2Di2pplJNVw7Il78e53cf0w=
    Windows Product ID: 89572-OEM-7332166-00185
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {EB2D6F42-C0B8-4192-8827-757A17E98711}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EB2D6F42-C0B8-4192-8827-757A17E98711}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8PHC</PKey><PID>89572-OEM-7332166-00185</PID><PIDType>2</PIDType><SID>S-1-5-21-1940714122-342491248-2548837781</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq nc6120 (PG825EA#ABV)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68DTD Ver. F.14</Version><SMBIOSVersion major="2" minor="3"/><Date>20060727000000.000000+000</Date></BIOS><HWID>12313507018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pakistan Standard Time(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600185-02-1033-6000.0000-0011998
    Installation ID: 001435731850965786944070542300805882669834994645732665
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: H8PHC
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAJrLinOqT+A1kkrRCFE+kRfL0pt60ABiurFbiKA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      099C   
      FACP   HP      099C   
      MCFG   HP      099C   
      SSDT   HP      HPQPpc

     

    Friday, November 5, 2010 7:27 PM
  • Please post your report into a new thread, not tacking onto one that was basically closed in February.
    Friday, November 5, 2010 9:06 PM