CRM Activities copy in Outlook : is it a way to track and manage them ? RRS feed

  • Question

  • Hi,

    Synch'ing appointements between Outlook (on Office 365) and CRM Online works but I've the following problem:

    • an appointment is create in CRM (or in Outlook and 'track in CRM')
    • the user get the appointment in its Outlook calendar, that's fine
    • the user "copy" this appointment in Outlook
      At that point there are 2 Outlook appointments but there are both linked to the same and unique CRM appointment

    Is there a way to track and manage that "copy" action in Outlook ?

    Thursday, January 7, 2016 10:07 AM