CRM Activities copy in Outlook : is it a way to track and manage them ?

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  Hi,

  Synch'ing appointements between Outlook (on Office 365) and CRM Online works but I've the following problem:

  • an appointment is create in CRM (or in Outlook and 'track in CRM')
  • the user get the appointment in its Outlook calendar, that's fine
  • the user "copy" this appointment in Outlook
    At that point there are 2 Outlook appointments but there are both linked to the same and unique CRM appointment

  Is there a way to track and manage that "copy" action in Outlook ?

  Thursday, January 7, 2016 10:07 AM