OneCare didn't not catch a Virus RRS feed

  • Question

  • I scanned the computer. OneCare didn't find any viruses, spyware.. etc. The next day I tried to boot up the computer and it said invalid BOOT.INI file. Then it tried to boot form C:\WINDOWS\system32\hal.dll and it couldn't find that file. So I had to buy a new computer. Microsoft I think you guys really owe me big time. I realize it is a fairly new program and viruses are rapidly evolving but I was using your Anti-Virus software and it didn't catch whatever was wrong with the computer. Please write back as soon as possible so we can settle this




    Sunday, July 6, 2008 11:49 PM


All replies

  • There are many ways for a boot.ini file to become corrupted and most often it is not malware related. The usual solution to this problem is to repair the system boot files using the recovery console, performing a repair installation of Windows or reinstalling Windows. One Care will protect a computer from malware but it cannot protect from improper hardware or software installation, hardware failure, power interruption, disc errors or user error.


    Monday, July 7, 2008 2:31 PM
  • Yes, I understand that, but I couldn't even get to the Recovery Console because it wouldn't boot.

    Monday, July 7, 2008 4:06 PM
  • If you boot from the Windows CD the Recovery Console is always an available option.


    Monday, July 7, 2008 5:29 PM
  • Yes... but my computer did not have the Recovery CD
    Monday, July 7, 2008 5:31 PM
  • You could request a recovery CD form the computer manufacturer. Out of curiosity, why do you think this was caused by a virus?
    Monday, July 7, 2008 5:55 PM
  • Well, I was having problems with file permissions and the computer was slowing down horribly bad. This was happening for about a good two weeks. Ever since I started using OneCare. I don't know what I should do because I had to buy a computer again. That I honestly shouldn't have. I recently switched to a different anti-virus program that has been so much better. My computer has been running at full performance with no problems. I don't think that I should have to spend money out of my pocket for something that I didn't really need to because of a virus that OneCare didn't catch.

    Monday, July 7, 2008 6:43 PM
  • If you believe that OneCare missed an infection and caused your problem, please contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    However, from your description, I believe that your hard drive has failed or is failing.


    You may still be able to read data from the drive or you may be able to repair the Windows installation, though it will likely corrupt again if the drive is failing. This article, http://www.michaelstevenstech.com/XPrepairinstall.htm, explains how to recover a corrupt Windows installation.



    Tuesday, July 8, 2008 6:02 PM