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Cannot validate windows

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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WHY4V-RQ7FF-6RGHK
Windows Product Key Hash: rKAoWxJMjkIaBYZI4odIo3LVzeY=
Windows Product ID: 00359-OEM-9817674-11393
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {EB8E77C2-68A5-4C9D-8DC2-4A98F5DE77BF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EB8E77C2-68A5-4C9D-8DC2-4A98F5DE77BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6RGHK</PKey><PID>00359-OEM-9817674-11393</PID><PIDType>8</PIDType><SID>S-1-5-21-1895691609-2788647577-3763815983</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7641</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V17.10</Version><SMBIOSVersion major="2" minor="6"/><Date>20120810000000.000000+000</Date></BIOS><HWID>AEE63207018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>47CF928BC3806D2</Val><Hash>rmghkaodczRTk0pldgBL/yVv7cA=</Hash><Pid>81599-873-7591776-65280</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000022' to display the error text.
Error: 0xC0000022

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 5:7:2017 12:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc

HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEAln2m+JS1EDMYmZigVPLsP8p0ULCcPC8DYAQYeQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   7641MS  A7641100
FACP   7641MS  A7641100
HPET   7641MS  OEMHPET
MCFG   7641MS  OEMMCFG
OEMB   7641MS  A7641100
SSDT   A M I   POWERNOW

Sunday, May 7, 2017 2:15 PM

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Hi Noel,

Thank you for your reply, I did the scan and it said @Windows resource protection did not find any integrity problems

Chris
- Marked as answer by Christophertrim Saturday, June 3, 2017 9:32 AM
Saturday, June 3, 2017 9:32 AM
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Hi Noel,

Sorry for the delay and thank you for your help with this, here are the dropbox links:

https://www.dropbox.com/s/vb43rut7ym7ltve/Apps.evtx?dl=0

https://www.dropbox.com/s/cpjb08z46xqlo6s/Sys.evtx?dl=0

Thank you

Chris
- Marked as answer by Christophertrim Saturday, June 3, 2017 11:39 AM
Saturday, June 3, 2017 11:39 AM
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Hi Noel,

I have run the CHKDSK on all drives but I cant run HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr it says it the system cannot find the path specified.

I am not sure what you mean by MGADiag report?

Sorry for not saying about the disk issue, I thought that this was not related as was not on the C drive

Chris
- Marked as answer by Christophertrim Sunday, June 4, 2017 11:34 AM
Sunday, June 4, 2017 11:34 AM
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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>net start sppsvc
The Software Protection service is starting.
The Software Protection service was started successfully.

C:\Windows\system32>
C:\Windows\system32>sc qc sppsvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: sppsvc
        TYPE               : 10 WIN32_OWN_PROCESS
        START_TYPE         : 2   AUTO_START (DELAYED)
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Software Protection
        DEPENDENCIES       : RpcSs
        SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>
C:\Windows\system32>sc queryex sppsvc

SERVICE_NAME: sppsvc
        TYPE               : 10 WIN32_OWN_PROCESS
        STATE              : 4 RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0 (0x0)
        SERVICE_EXIT_CODE : 0 (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 6028
        FLAGS              :

C:\Windows\system32>
C:\Windows\system32>sc qprivs sppsvc
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: sppsvc
        PRIVILEGES       : SeAuditPrivilege
                         : SeChangeNotifyPrivilege
                         : SeCreateGlobalPrivilege
                         : SeImpersonatePrivilege

C:\Windows\system32>
C:\Windows\system32>sc qsidtype sppsvc
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: sppsvc
SERVICE_SID_TYPE: UNRESTRICTED

C:\Windows\system32>
C:\Windows\system32>sc sdshow sppsvc

D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
DWO;;;WD)

C:\Windows\system32>
C:\Windows\system32>
- Marked as answer by Christophertrim Sunday, June 4, 2017 12:04 PM
Sunday, June 4, 2017 12:04 PM
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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WHY4V-RQ7FF-6RGHK
Windows Product Key Hash: rKAoWxJMjkIaBYZI4odIo3LVzeY=
Windows Product ID: 00359-OEM-9817674-11393
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {EB8E77C2-68A5-4C9D-8DC2-4A98F5DE77BF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EB8E77C2-68A5-4C9D-8DC2-4A98F5DE77BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6RGHK</PKey><PID>00359-OEM-9817674-11393</PID><PIDType>8</PIDType><SID>S-1-5-21-1895691609-2788647577-3763815983</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7641</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V17.10</Version><SMBIOSVersion major="2" minor="6"/><Date>20120810000000.000000+000</Date></BIOS><HWID>AEBE3307018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>47CF928BC3806D2</Val><Hash>rmghkaodczRTk0pldgBL/yVv7cA=</Hash><Pid>81599-873-7591776-65280</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-176-711393-02-2057-7601.0000-1472014
Installation ID: 001060749463913894303780403675160652903545369955573953
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6RGHK
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 04/06/2017 18:21:41

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:29:2017 12:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEAln2m+JS1EDMYmZigVPLsP8p0ULCcPC8DYAQYeQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   7641MS  A7641100
FACP   7641MS  A7641100
HPET   7641MS  OEMHPET
MCFG   7641MS  OEMMCFG
OEMB   7641MS  A7641100
SSDT   A M I   POWERNOW
- Marked as answer by Christophertrim Sunday, June 4, 2017 5:22 PM
Sunday, June 4, 2017 5:21 PM
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it is showing as activated in control panel and has a product ID - does this mean that I am fixed, as I have not had the window telling me to activate appear all day? if so thank you so much for your help. The other issue I now have is that it has got into a loop and will not perform the windows update as it keeps saying it needs to re-boot but when I do that it just tells me to do it again and again, is that something you can help me with?

Thank you
- Marked as answer by Christophertrim Sunday, June 4, 2017 5:33 PM
Sunday, June 4, 2017 5:33 PM

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Interesting - I don't recall seeing this particular error before!

There appears to be a Tampered Service - SPPSVC - which may or may not be causing other errors.

Please open an
Elevated (Administrator) Command Prompt window and use the following
commands....

net start sppsvc

sc qc sppsvc

sc queryex sppsvc

sc qprivs sppsvc

sc qsidtype sppsvc

sc sdshow sppsvc

Copy and paste the output to your reply

Here are some instructions to make life easier :)

1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.

3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

Noel Paton | Nil Carborundum Illegitemi

CrashFixPC | The Three-toed Sloth

No - I do not work for Microsoft, or any of its contractors.
- Proposed as answer by Noel D PatonModerator Wednesday, May 17, 2017 2:47 PM
Wednesday, May 10, 2017 11:50 AM

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Hi Noel,

Thanks for your reply, here is the data from the CMD Prompt:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>net start sppsvc
The Software Protection service is starting.
The Software Protection service was started successfully.

C:\Windows\system32>
C:\Windows\system32>sc qc sppsvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: sppsvc
        TYPE               : 10 WIN32_OWN_PROCESS
        START_TYPE         : 2   AUTO_START (DELAYED)
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Software Protection
        DEPENDENCIES       : RpcSs
        SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>
C:\Windows\system32>sc queryex sppsvc

SERVICE_NAME: sppsvc
        TYPE               : 10 WIN32_OWN_PROCESS
        STATE              : 4 RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0 (0x0)
        SERVICE_EXIT_CODE : 0 (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 5408
        FLAGS              :

C:\Windows\system32>
C:\Windows\system32>sc qprivs sppsvc
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: sppsvc
        PRIVILEGES       : SeAuditPrivilege
                         : SeChangeNotifyPrivilege
                         : SeCreateGlobalPrivilege
                         : SeImpersonatePrivilege

C:\Windows\system32>
C:\Windows\system32>sc qsidtype sppsvc
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: sppsvc
SERVICE_SID_TYPE: UNRESTRICTED

C:\Windows\system32>
C:\Windows\system32>sc sdshow sppsvc

D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
DWO;;;WD)

C:\Windows\system32>
C:\Windows\system32>

Saturday, May 20, 2017 10:23 AM
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Hmmm - that looks normal enough to me (although I'm not at my normal machine at the moment so cant check it easily).

Let's check the file system and see if it's one of the related files that's actually the problem...

Open an Elevated Command Prompt and run the following command:

SFC /SCANNOW

once it's complete, if the summary shows unfixed errors, copy the following file to the desktop, compress the copy, and upload it to your favoured fileshare site and post a link in your reply

C:\Windows\Logs\CBS\CBS.log

Noel Paton | Nil Carborundum Illegitemi

CrashFixPC | The Three-toed Sloth

No - I do not work for Microsoft, or any of its contractors.
- Proposed as answer by Noel D PatonModerator Friday, May 26, 2017 11:24 AM
Sunday, May 21, 2017 5:08 PM

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Hi Noel,

Thank you for your reply, I did the scan and it said @Windows resource protection did not find any integrity problems

Chris
- Marked as answer by Christophertrim Saturday, June 3, 2017 9:32 AM
Saturday, June 3, 2017 9:32 AM
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Odd - I'd have expected something to show up in the scan, as the error type showing in the report is of the 'Access Denied' type- which occasionally means that a related file is missing.

Since sppsvc is working, then the trick is to find out what resource is being blocked - probably by faulty permissions.

Unfortunately, the SPPSVC service touches on a lot of files - and other services (not to mention registry entries!). This means that hunting down the error is likely to take a long time.

If we are lucky, something in the Event Viewer may give us a clue.

Please open Event Viewer

In the left pane, navigate to the Windows Logs

right-click on Applications and select 'Save all events as...' save as Apps.evtx

repeat for the System logs - save as Sys.evtx

Compress both files, and attach to your reply or upload to your favourite fileshare site
(preferably Dropbox or OneDrive/SkyDrive) and post a link in your reply

Noel Paton | Nil Carborundum Illegitemi

CrashFixPC | The Three-toed Sloth

No - I do not work for Microsoft, or any of its contractors.

Saturday, June 3, 2017 9:54 AM

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Hi Noel,

Sorry for the delay and thank you for your help with this, here are the dropbox links:

https://www.dropbox.com/s/vb43rut7ym7ltve/Apps.evtx?dl=0

https://www.dropbox.com/s/cpjb08z46xqlo6s/Sys.evtx?dl=0

Thank you

Chris
- Marked as answer by Christophertrim Saturday, June 3, 2017 11:39 AM
Saturday, June 3, 2017 11:39 AM
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Ahah! - you didn't mention that you'd been having earlier problems with corruption!

You need to run CHKDSK over all your hard drives/partitions - at lest one has a bad block, and it may be this that's blocking access to the relevant files

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.

You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot)

repeat for any other drive letters.

Once complete, open an Elevated Command Prompt, and run the following command

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr

Post the results, and a new MGADiag report

Noel Paton | Nil Carborundum Illegitemi

CrashFixPC | The Three-toed Sloth

No - I do not work for Microsoft, or any of its contractors.

Saturday, June 3, 2017 12:05 PM

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Hi Noel,

I have run the CHKDSK on all drives but I cant run HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr it says it the system cannot find the path specified.

I am not sure what you mean by MGADiag report?

Sorry for not saying about the disk issue, I thought that this was not related as was not on the C drive

Chris
- Marked as answer by Christophertrim Sunday, June 4, 2017 11:34 AM
Sunday, June 4, 2017 11:34 AM
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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>net start sppsvc
The Software Protection service is starting.
The Software Protection service was started successfully.

C:\Windows\system32>
C:\Windows\system32>sc qc sppsvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: sppsvc
        TYPE               : 10 WIN32_OWN_PROCESS
        START_TYPE         : 2   AUTO_START (DELAYED)
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Software Protection
        DEPENDENCIES       : RpcSs
        SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>
C:\Windows\system32>sc queryex sppsvc

SERVICE_NAME: sppsvc
        TYPE               : 10 WIN32_OWN_PROCESS
        STATE              : 4 RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0 (0x0)
        SERVICE_EXIT_CODE : 0 (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 6028
        FLAGS              :

C:\Windows\system32>
C:\Windows\system32>sc qprivs sppsvc
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: sppsvc
        PRIVILEGES       : SeAuditPrivilege
                         : SeChangeNotifyPrivilege
                         : SeCreateGlobalPrivilege
                         : SeImpersonatePrivilege

C:\Windows\system32>
C:\Windows\system32>sc qsidtype sppsvc
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: sppsvc
SERVICE_SID_TYPE: UNRESTRICTED

C:\Windows\system32>
C:\Windows\system32>sc sdshow sppsvc

D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
DWO;;;WD)

C:\Windows\system32>
C:\Windows\system32>
- Marked as answer by Christophertrim Sunday, June 4, 2017 12:04 PM
Sunday, June 4, 2017 12:04 PM
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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WHY4V-RQ7FF-6RGHK
Windows Product Key Hash: rKAoWxJMjkIaBYZI4odIo3LVzeY=
Windows Product ID: 00359-OEM-9817674-11393
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {EB8E77C2-68A5-4C9D-8DC2-4A98F5DE77BF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EB8E77C2-68A5-4C9D-8DC2-4A98F5DE77BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6RGHK</PKey><PID>00359-OEM-9817674-11393</PID><PIDType>8</PIDType><SID>S-1-5-21-1895691609-2788647577-3763815983</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7641</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V17.10</Version><SMBIOSVersion major="2" minor="6"/><Date>20120810000000.000000+000</Date></BIOS><HWID>AEBE3307018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>47CF928BC3806D2</Val><Hash>rmghkaodczRTk0pldgBL/yVv7cA=</Hash><Pid>81599-873-7591776-65280</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-176-711393-02-2057-7601.0000-1472014
Installation ID: 001060749463913894303780403675160652903545369955573953
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6RGHK
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 04/06/2017 18:21:41

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:29:2017 12:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEAln2m+JS1EDMYmZigVPLsP8p0ULCcPC8DYAQYeQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   7641MS  A7641100
FACP   7641MS  A7641100
HPET   7641MS  OEMHPET
MCFG   7641MS  OEMMCFG
OEMB   7641MS  A7641100
SSDT   A M I   POWERNOW
- Marked as answer by Christophertrim Sunday, June 4, 2017 5:22 PM
Sunday, June 4, 2017 5:21 PM
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it is showing as activated in control panel and has a product ID - does this mean that I am fixed, as I have not had the window telling me to activate appear all day? if so thank you so much for your help. The other issue I now have is that it has got into a loop and will not perform the windows update as it keeps saying it needs to re-boot but when I do that it just tells me to do it again and again, is that something you can help me with?

Thank you
- Marked as answer by Christophertrim Sunday, June 4, 2017 5:33 PM
Sunday, June 4, 2017 5:33 PM
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The report looks fine now - it seems that the problem was in the file-system itself rather than any particular file.

You may want to consider replacing your hard drive, as the bad sector errors may indicate a failing drive. Either way, make sure that you back up your data to external media as soon as possible! (and keepit backed up)

Noel Paton | Nil Carborundum Illegitemi

CrashFixPC | The Three-toed Sloth

No - I do not work for Microsoft, or any of its contractors.

Monday, June 5, 2017 10:46 AM

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Cannot validate windows

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