OneCare full virus scan aborts and shuts down OneCare...... RRS feed

  • Question

  • When I run a FULL virus scan, It runs for a while and then an error occurrs and OneCare is turned off. Something about an executable program error....Sorry, I'll have to get the exact wording to you. It generates an error report to Microsoft and I'll have to display that data too so I can tell you something about the error. If I do CUSTOM scans, I can select all the directories I want and the scan runs a-ok to completion.  I have NOT loaded any new software that I can remember. I requested an out-of-cycle full scan today and that's when the error occurred.
    I know, I got to get some details to you and I'll do that....just want you to know, a FULL scan is run by Tune-up and Tuneup won't complete if a Full scan can't be done by Tune-up.  I'm green today, cause I can restart the pc and all goes back to normal. But that won't pass muster when tuneup wants to run on Aug 17. Looks like I'll be yellow till this gets fixed or the program is replaced. Your advice is greatly appreciated.
    Tuesday, August 11, 2009 4:54 AM