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    I have what I think is an OEM version of windows XP pro.  Recently I performed a repair with a Windows XP disc that did not come with the computer.  Since then the repaired version will not activate.  Is there any way to find the original OEM product key?  When I did the repair I entered the Key from the CD I used for the repair.
    Monday, June 13, 2011 8:53 PM

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    Hello JDR77,

     

    As Noel noted, your installation of XP Pro is showing as a not yet activated retail licensed installation.  The product key reported in the mgadiag report is the one that service pack three installations will use by default if no valid product key is entered at the beginning of Setup.  This procedure puts your XP installation on a 30 day "grace period" where it will function normally.  After the 30 days is up, it will only start up and allow enough functionality to enter a product key or go online to purchase one (at this point since XP is out of production they will only offer you a way to buy Windows 7).

     

    If the computer has a CoA for Windows, please tell us so we can advise you of some practical steps.

     

    Your Office Professional Plus 2007 and Front Page 2003 installations are reporting as Volume Licensing products.  If you are not associated with the organization that holds the proper licensing for the product key(s) used for these installations. then these products are nongenuine and should be uninstalled from the computer.

    • Marked as answer by Darin Smith MS Wednesday, June 15, 2011 10:26 PM
    Wednesday, June 15, 2011 2:24 PM

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    Hello JDR77,

    You asked, "Is there any way to find the original OEM product key?"

     

    Yup, it's printed on the Certificate of Authenticity (CoA) that came as a package with the genuine hologram systembuilder/OEM installation disc and a thin User Guide pamphelt with a blue cover.  The CoA is supposed to be affixed the chassis or case (or underside, or in the battery compartment, if a laptop).

     

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.

    Monday, June 13, 2011 9:43 PM
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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-V7X7H-8VY68-W7D7M
    Windows Product Key Hash: CLsBse60gH1adtpz/74j2YYn9EQ=
    Windows Product ID: 76487-012-9869442-22007
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {379C3C66-DF7F-4DB7-86E6-193DA37C4417}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Documents and Settings\jricci\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{379C3C66-DF7F-4DB7-86E6-193DA37C4417}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W7D7M</PKey><PID>76487-012-9869442-22007</PID><PIDType>5</PIDType><SID>S-1-5-21-1993962763-117609710-839522115</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>KM400-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>1006     </Version><SMBIOSVersion major="2" minor="2"/><Date>20030915000000.000000+000</Date></BIOS><HWID>7E2F3F9F0184207B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>A38F3BF8606BD00</Val><Hash>e4JGEheYkfriuGnaZ3kJRedPun8=</Hash><Pid>72079-640-2918062-55217</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>63E2979C29E1586</Val><Hash>cWL8YWSSgLejzRrvN7F+5Erdc1g=</Hash><Pid>89409-707-0264763-65578</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, June 14, 2011 4:46 PM
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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-V7X7H-8VY68-W7D7M
    Windows Product Key Hash: CLsBse60gH1adtpz/74j2YYn9EQ=
    Windows Product ID: 76487-012-9869442-22007
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

     


    They Key installed here is one of the Default (Keyless Install) Keys - which cannot be activated.
     
    You need the COA Key to be able to make this install genuine (assuming it's for XP Pro) - you will have to use the Product Key Update Tool to change the Key.... http://windows.microsoft.com/en-US/windows/help/genuine/product-key
    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 14, 2011 4:59 PM
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    You will need to "activate by phone".  See: How to activate Windows XP
    Carey Frisch
    Tuesday, June 14, 2011 9:29 PM
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    "Carey Frisch" wrote in message news:508f604a-a957-4800-adba-aaf9bffe570b...
    You will need to "activate by phone".  See: How to activate Windows XP
    Carey Frisch

    You really are having a bad day, Carey - this will not work on a Default Key!

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 14, 2011 9:57 PM
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    OP does not have a problem related to WGA.  His problem is related to product activation.  He will be offered a solution by the PA support team when he calls.
    Carey Frisch
    Wednesday, June 15, 2011 2:11 AM
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    "Carey Frisch" wrote in message news:c16b0a6e-b2b6-45c8-8a5d-d1f182e4b678...
    OP does not have a problem related to WGA.  His problem is related to product activation.  He will be offered a solution by the PA support team when he calls.
    Carey Frisch

    I certainly wasn't when it happened to me :)
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 15, 2011 7:54 AM
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    Hello JDR77,

     

    As Noel noted, your installation of XP Pro is showing as a not yet activated retail licensed installation.  The product key reported in the mgadiag report is the one that service pack three installations will use by default if no valid product key is entered at the beginning of Setup.  This procedure puts your XP installation on a 30 day "grace period" where it will function normally.  After the 30 days is up, it will only start up and allow enough functionality to enter a product key or go online to purchase one (at this point since XP is out of production they will only offer you a way to buy Windows 7).

     

    If the computer has a CoA for Windows, please tell us so we can advise you of some practical steps.

     

    Your Office Professional Plus 2007 and Front Page 2003 installations are reporting as Volume Licensing products.  If you are not associated with the organization that holds the proper licensing for the product key(s) used for these installations. then these products are nongenuine and should be uninstalled from the computer.

    • Marked as answer by Darin Smith MS Wednesday, June 15, 2011 10:26 PM
    Wednesday, June 15, 2011 2:24 PM