Configuration Error on Microsoft Dynamics CRM for Outlook? RRS feed

  • Question

  • Hi,


    Can any one help me to fix my following error?

    I have installed MS CRM 4.0 in my Windows Server 2008 R2 OS- 64-bit PC.

    I am able to access my ms crm website through web browser. using http://mscrm

    and my pc domain name is ajsmscrm.com

    Now am trying to configure crm with outlook but am getting an error as follows,

    "This is a problem communicating with the Microsoft Dynamics CRM Server. The server mightbe unavailable. Try again later. If the problem persists, contact your system administrator"

    How can i fix this error please help me!!

    Tuesday, June 28, 2011 9:51 AM

All replies

  • Run the diagnostics tool from the same start menu group that you ran the configuration.  It should give you a bit more data as to what is wrong.


    This can happen because of time synchronization issues documented here: http://support.microsoft.com/kb/2502671

    Or I have also seen this happen if you have custom securtiy roles created.  Sometimes a custom security role doesn't get configurated quite properly on the backend, if you give the user one of the out of the box security roles then configure the plugin and remove the out of the box security role it has been known to resolve this issue.

    Tuesday, June 28, 2011 3:14 PM
  • Hi MatthewChurilla,


    I  checked time synchronization, still i am facing same issue. Really i vex with this error. I don't think i will fix this.

    Please help me to fix it. 

    Wednesday, June 29, 2011 5:55 AM
  • Hi SriniTheLearner,

    Matthew have a good point, but since we dont know u infrastructure, some things in mind, that pc have access to the crm server? this diferent from crm USER, is the pc in the domain since crm outlook only work if u pc belongs to the domain!!, is the office in 32 bits? the addon only work on 32 bits!! did the user have crm role?


    Juan Solares

    Thursday, June 30, 2011 3:23 PM
  • Hi Juan,

    I have the same issue, i was working with Microsoft CRM support team from last two weeks to resolve this issue. Its not even working for the Administrator.

    But its a strange that, in some client machine we are able to configure but not in all the client machines.



    Khaja Mohiddin|||||http://www.dynamicsexchange.com/
    Thursday, June 30, 2011 7:42 PM
  • Hi Srini,

    On which port you have installed the CRM??

    Make sure CRM has to be run on only port.

    And restart both the client and server machines and try to configure.



    Khaja Mohiddin|||||http://www.dynamicsexchange.com/
    Thursday, June 30, 2011 7:43 PM
  • If you enable tracing following the instructions here: http://support.microsoft.com/kb/907490 and post the trace file perhaps we can help you figure out what is wrong.

    Wednesday, July 6, 2011 4:37 PM