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My validation of Microsoft Office 2007 have failed RRS feed

  • Question

  • Hello,

    I bought a Office 2007 from my University Webstore and when I installed it and did a validation I received a message that my Office is not genuine. I looked for in the internet by number error (0x80180112) and I found this forum. I found some ways here to try resolve my problem but I haven't had success. I used the MGA Diagnostics tool recommended for another guy and the result after I had run this tool is below. Could somebody help me please?

     

    Thank you very much.

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-2CXKV-GMP22-HF2BQ
    Windows Product Key Hash: 25dG7mX6zCS/Ri0MYOSCvb3ct0w=
    Windows Product ID: 76477-OEM-2111907-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 7d792cf9-6d75-43c7-87c5-5a19d9ff12ad
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 112 License Store Error
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645_B4D0AA8B-530-645_63BB5E84-284-80070005_16E0B333-57-80070005_B4D0AA8B-910-80070005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>7d792cf9-6d75-43c7-87c5-5a19d9ff12ad</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-HF2BQ</PKey><PID>76477-OEM-2111907-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1202660629-573735546-682003330</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Pavilion ZV6100 (EC368UA#ABA)     </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1A</Version><SMBIOSVersion major="2" minor="31"/><Date>20050903000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID/><UserLCID>0416</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>112</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>112</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>33D5BADC2E7F771</Val><Hash>kZ+Cj3T5q/Ac7+3lCdlbQccGgCo=</Hash><Pid>81599-952-0116382-65731</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, April 26, 2007 4:07 AM

Answers

  • JoaoPaulo,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  Open My Computer located on your desktop


    1. Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.


    2. Right click the data.dat file, then click “Delete”.  (also you can rename and relocate the file should  you need to keep and place back if anything goes wrong). 
    3. This data.dat file is for Office (not OGA)
    4. Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5. If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng
    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you
    Stephen Holm
    OGA Forum Manager

    Tuesday, May 1, 2007 10:54 PM