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Uninstalling Windows Live One Care prior to reinstalling a newer version

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I cannot uninstall Live One Care before Installing a newer version of the software recently purchased. I keep getting the 0036 8007066 error and the 0029 80070643 error when following instructions on the MS web site Help please

Tuesday, October 14, 2008 1:50 AM

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Try running the install cleanup tool before reinstalling One Care - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2
If the installation issue persists please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Tuesday, October 14, 2008 3:43 AM

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Try running the install cleanup tool before reinstalling One Care - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2
If the installation issue persists please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Tuesday, October 14, 2008 3:43 AM

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It would appear that you do need to reinstall since you are encountering errors that should not be happening, but normally, you do not need to reinstall to renew. OneCare updates itself as long as your subscription is active. If you purchase a new retail copy for renewal purposes, simply sign into http://billing.microsoft.com with the subscription LiveID and select Renew for the OneCare subscription and use the option to renew with a PIN/Key.

-steve

Tuesday, October 14, 2008 4:54 PM

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