Hi,
My Windows 7 PC was a genuine OEM copy. After I upgraded the hdd I had to reactivate which went fine, then a few days later I get the message that This computer is not running genuine Windows etc. There is an error code error 0x8004fe21
So I did a few troubleshooting steps:
1. I bought a new Windows 7 licence and added the new product key (even though I still think Im allowed to use the previous key aren't I, I only upgraded the hhd?), and I get the same issue persisting with the new licnence.
2. Windows update stopped working too after the hdd upgrade, but after research realised this was due to the Intel RST driver which I installed and windows update wrks again ok.
Now I still get the non genuine applet pop up.
3. So I downloaded an ran the WGA diagnostic tool and it gives this code pasted below.
4. Some other assorted things I've tried included running Security Essentials virus scan, Malware bites scan, CCleaner scans, SFC checks.
Please help
WGA output
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-RHB9R-QFPG2-MMF86
Windows Product Key Hash: 6beP5uL0DpO5xu7PIN+6qgGZ2rs=
Windows Product ID: 00371-OEM-9311052-07767
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {32191026-A584-4690-822C-65A2EDE6364B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{32191026-A584-4690-822C-65A2EDE6364B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MMF86</PKey><PID>00371-OEM-9311052-07767</PID><PIDType>8</PIDType><SID>S-1-5-21-3030407304-3098450346-2111221744</SID><SYSTEM><Manufacturer>ASUSTeK
Computer Inc. </Manufacturer><Model>N61Jq</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>N61Jq.210</Version><SMBIOSVersion major="2"
minor="6"/><Date>20100519000000.000000+000</Date></BIOS><HWID>5D033507018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-110-507767-02-3081-7601.0000-0522017
Installation ID: 103121277804299151370966608781795932124965833372767250
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MMF86
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 21/02/2017 10:05:39 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:21:2017 08:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GH858YI+kJMHWC2Yj1mngyZHtNyMHZW
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name
OEMID Value
OEMTableID Value
APIC
_ASUS_
Notebook
FACP
_ASUS_
Notebook
DBGP
_ASUS_
Notebook
HPET
_ASUS_
Notebook
MCFG
_ASUS_
Notebook
ECDT
_ASUS_
Notebook
SSDT
PmRef
CpuPm
DMAR
INTEL
CP_FIELD
